用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
直接命令不会经过审查 Prompt；运行前请先检查来源。
npx skills add https://github.com/a5c-ai/babysitter --skill escalation-workflow命令会保持在同一行。复制前请横向滚动并检查完整内容。
想先保存到本地？可下载 SkillsMP 当前能够提供的文件。
Reference for querying the Atlas knowledge graph through its MCP tools — the SECONDARY enrichment/comparison layer that adds best-practice context to systems you have ALREADY scanned from your real sources (`az`, repos, dirs). Use when you need to look up nodes, edges, kinds, clusters, stats, or wiki pages in Atlas to compare against your real inventory. (atlas graph, query atlas, atlas mcp, search the graph, graph neighbors, atlas record, atlas kinds, enrichment layer)
Atlas turns your STATED NEED into a real systems atlas by SCANNING your actual sources (Azure via `az`, git repos, local dirs) and process/data mining them, THEN enriching against the Atlas knowledge graph. Use this skill when asked to inventory/map your real systems, scan your cloud + repos + directories, mine the real processes or data they contain, or collect their real constraints/gotchas. (atlas, scan my systems, inventory our azure account, map my repos, real systems atlas, process mining, data mining, collect nuances, system discovery)
This skill should be used when the user asks to "find skills in the wild", "assimilate popular workflows", "discover SKILL.md files in repos", "research external skills", "find workflow patterns", "survey the skill landscape", "what skills exist out there", or wants to investigate public repositories for extractable processes, babysitter plugins, and reusable procedural insights. Searches GitHub for SKILL.md files, classifies repos by archetype, and maintains structured research under docs/reference-repos/.
基于 SOC 职业分类
正在显示 SKILL.md
| name | escalation-workflow |
| description | Automated escalation path determination and workflow execution |
| allowed-tools | ["Read","Write","Glob","Grep","Bash"] |
| metadata | {"specialization":"customer-experience","domain":"business","category":"Support Operations","id":"SK-014"} |
| graph | {"domains":["domain:customer-experience"],"skillAreas":["skill-area:customer-success","skill-area:incident-management","skill-area:change-management-ops"],"workflows":["workflow:customer-journey-optimization","workflow:user-feedback-loop"],"roles":["role:customer-success-manager","role:support-engineer","role:incident-commander"]} |
The Escalation Workflow skill provides automated escalation path determination, notification generation, and workflow execution for support and customer success operations. This skill ensures that complex or high-priority issues are routed to appropriate escalation tiers with proper documentation, tracking, and SLA monitoring.
skill: escalation-workflow
action: determine-escalation
parameters:
issue:
id: "TICKET-12345"
severity: high
impact: multiple_customers
duration_hours: 4
current_tier: 1
customer:
segment: enterprise
health_score: 45
contract_value: 500000
context:
previous_escalations: 2
customer_sentiment: frustrated
skill: escalation-workflow
action: generate-notification
parameters:
escalation_id: "ESC-2025-001"
notification_type: tier2_handoff
recipients:
- role: tier2_lead
- role: account_csm
- role: support_manager
include:
- issue_summary
- customer_context
- troubleshooting_history
- recommended_actions
urgency: high
skill: escalation-workflow
action: track-progress
parameters:
escalation_id: "ESC-2025-001"
update:
status: in_progress
owner: "engineer@company.com"
actions_taken:
- "Reviewed logs and identified memory leak"
- "Applied temporary workaround"
next_steps: "Deploy patch in next maintenance window"
estimated_resolution: "2025-01-25T10:00:00Z"
skill: escalation-workflow
action: calculate-metrics
parameters:
date_range:
start: "2025-01-01"
end: "2025-01-31"
dimensions:
- escalation_tier
- issue_category
- customer_segment
metrics:
- escalation_count
- mttr_escalations
- escalation_rate
- sla_compliance
skill: escalation-workflow
action: recommend-deescalation
parameters:
escalation_id: "ESC-2025-001"
resolution:
root_cause: "Memory leak in v2.3.4"
fix_applied: "Patch deployed v2.3.5"
customer_confirmation: true
monitoring_period_complete: true
recommendation:
action: de-escalate
rationale: "Issue resolved, customer confirmed, stable for 48 hours"
This skill integrates with the following customer experience processes:
| Process | Integration Points |
|---|---|
| escalation-management.js | Core escalation workflow, tier routing, stakeholder notification |
| itil-incident-management.js | Major incident escalation, P1 workflows, bridge management |
| ticket-triage-routing.js | Initial escalation triggers, priority-based escalation |
| sla-management.js | SLA breach escalation, response time alerts, compliance tracking |
The skill supports configurable escalation tier models:
| Tier | Criteria | Response Target | Stakeholders |
|---|---|---|---|
| Tier 1 | Standard issues | 4 hours | Support Agent |
| Tier 2 | Complex technical | 2 hours | Senior Engineer |
| Tier 3 | Critical/Multi-customer | 1 hour | Engineering Lead, CSM |
| Tier 4 | Business critical | 30 minutes | Director, VP, Executive |
This skill has applicability to related domains: