Use when building, reviewing, or auditing an official Malaysian public-sector (Agensi Sektor Awam) website or portal (government website, laman web kerajaan, gov.my site, kerajaan portal), or when checking compliance with JDN's Pekeliling Pendigitalan Perkhidmatan Awam Bilangan 1 Tahun 2025. Also use for rasionalisasi (deciding which agency portals to keep/close/merge). Triggers (EN): gov.my website build, audit gov site, government portal compliance, Sektor Awam website requirements, Pekeliling 1 2025, JDN compliance, MyGovernment integration. Triggers (BM): audit laman web kerajaan, patuh pekeliling JDN, semak laman gov.my, laman sektor awam, bina portal kerajaan, rasionalisasi laman web, pekeliling pendigitalan, panduan JDN.
Use when building, reviewing, or auditing an official Malaysian public-sector (Agensi Sektor Awam) website or portal (government website, laman web kerajaan, gov.my site, kerajaan portal), or when checking compliance with JDN's Pekeliling Pendigitalan Perkhidmatan Awam Bilangan 1 Tahun 2025. Also use for rasionalisasi (deciding which agency portals to keep/close/merge). Triggers (EN): gov.my website build, audit gov site, government portal compliance, Sektor Awam website requirements, Pekeliling 1 2025, JDN compliance, MyGovernment integration. Triggers (BM): audit laman web kerajaan, patuh pekeliling JDN, semak laman gov.my, laman sektor awam, bina portal kerajaan, rasionalisasi laman web, pekeliling pendigitalan, panduan JDN.
patuh: Malaysian Government Website Compliance
Source of truth: Pekeliling Pendigitalan Perkhidmatan Awam Bilangan 1 Tahun 2025: Pengurusan Portal/Laman Web Agensi Sektor Awam, issued by Jabatan Digital Negara (JDN). Every official agency site MUST use a gov.my domain.
How to use this skill
Use it in three modes:
Build mode: design and develop a new agency site against the mandatory list before handover.
Audit mode: check an existing agency site and report each item as pass / fail.
Rasionalisasi mode: when an agency has more than one portal/laman web/blog, classify each and decide what to keep, close, consolidate, or exempt (see §5).
Two force levels, never mix them up:
✅ [M] MANDATORY: the circular's hendaklah / mesti / mandatori / perlu. Non-negotiable for compliance.
💡 [R] RECOMMENDED: the circular's digalakkan / disarankan / boleh. Good practice, not a compliance failure if absent. Never report an [R] miss as a failure.
Keep all official Malay labels verbatim on the site itself (Jata Persekutuan, Soalan Lazim, Hubungi Kami, Aduan dan Maklum Balas, Peta Laman, Piagam Pelanggan).
🛑 Hard-fail short-circuit
If the site is not on a gov.my domain, stop the audit. JDN treats gov.my as the non-negotiable identity of an official agency site. Nothing else matters until the domain is correct. Report this as the single finding and resume once the domain is in place.
What this skill covers (and what it does not)
In scope: site build, site audit, portal rasionalisasi (Pekeliling Bab 3–6).
Out of scope (refer to the Pekeliling directly):
Tadbir urus / governance (Bab 2): establishing the Jawatankuasa Induk + Pasukan Kandungan + Pasukan Teknikal at ministry/department level. This is an organisational task, not a site-build task.
Audit-mode deliverable format
Produce one Markdown report with these sections, in order:
Hard-fail check: gov.my domain yes/no. If no, stop here.
Per-section findings: Reka Bentuk → Kefungsian → Kandungan → Keselamatan → Ops → Performance → Must-not. Each [M] item: ✅ pass / ❌ fail / ➖ N/A, plus one-line evidence (URL or quoted text). Skip [R] items unless the user asks for them.
Rasionalisasi check: only if the agency runs more than one portal/laman web/blog.
Summary table: total passed / failed / N/A per section.
Top 5 priority fixes: ordered by user-impact, then compliance risk.
1. Reka Bentuk (Design)
✅ MANDATORY [M]
The statement "Portal/Laman Web Rasmi" appears on the homepage.
Correct official emblem on the homepage: federal public-service agencies use the Jata Persekutuan (federal coat of arms) only; other agencies use the Jata Negeri (state crest) or their official agency logo. Special/custom logos only with gazette or approval (ref: Surat Pekeliling Am Bil. 1/2022).
Consistent look-and-feel across the entire site.
Core services prioritised; information laid out strategically.
Font type and size uniform across all pages.
Icons uniform in design and each ≤ 1KB.
A search function on every page.
Four main links sit at the top-right of the homepage with uniform icons: Soalan Lazim (FAQ), Hubungi Kami (Contact Us), Aduan dan Maklum Balas (Complaints & Feedback), and Peta Laman (Site Map).
"Hubungi Kami" shows only the agency's official address and phone.
💡 RECOMMENDED [R]
No more than 3 colours; white background preferred.
Pop-ups only as needed.
Follow the Government Digital Service design standard at standard.digital.gov.my.
2. Kefungsian (Function)
✅ MANDATORY [M]
Bilingual: Bahasa Melayu + English.
Content language correct, free of grammar and spelling errors.
Soalan Lazim (FAQ).
Support links: help, troubleshooting, standard operating procedure (SOP), user manual, and a flowchart or video tutorial.
Feedback facility plus automatic acknowledgement with a reference number.
User-satisfaction survey.
Hot-topic / tag-cloud labelling of popular content.
Information grouped by target audience (e.g. citizen, business, researcher, journalist, student).
An announcement/publicity section; show "Tiada Makluman Terkini" when there is nothing new.
Latest-info push (email or syndication) for announcements, news, tenders, careers.
Advanced search.
A W3C Disability Accessibility version covering: colour-blind users (switchable / contrast background + a colour legend), visually impaired users (audio), hearing-impaired users (text or graphic for audio content), and elderly users (resizable font / type).
Electronic archiving of information older than 1 year, downloadable.
External links: links to Portal MyGovernment (malaysia.gov.my) and Portal Data Terbuka (data.gov.my) are mandatory; links to sister agencies under the Ministry / State Secretary office are required; system/app links as needed.
MyGovernment URL upkeep: keep every URL that MyGovernment has indexed live; notify MyGovernment of any URL change so the central gerbang tunggal does not develop broken links into the agency.
Site map / index (Peta Laman).
A mobile-device version (simplified versus desktop) plus a QR code to reach it.
Supports multiple technologies, devices, and operating-system platforms.
For online-service authentication, consider/incorporate the National Digital ID (IDN), the national federated identity scheme for secure identity verification across Malaysian government services.
💡 RECOMMENDED [R]
Additional languages beyond BM + English.
Refer to Dewan Bahasa dan Pustaka for correct Malay terminology.
An AI chatbot for two-way interaction.
Emerging tech (AI, blockchain) suited to the agency's function.
Follow the latest WCAG (Web Content Accessibility Guidelines).
3. Kandungan (Content)
✅ MANDATORY [M]
Corporate info: vision, mission, function, organisation chart, and the head's message.
Mengenai Kami (About Us): introduction, administration, location, facilities.
Hubungi Kami (Contact Us): phone, fax, address, agency email, and webmaster email. Email must be shown as static text, not a clickable link (anti-spam). Staff directory shown flexibly (a group or call-centre email is acceptable; protect individual staff details from fraud); the directory must be easy to reach.
Chief Digital Officer (CDO) info: profile, news, activities.
Latest info (announcements, news, press cuttings, tenders, vacancies) with auto-expiry for time-limited items.
Downloadable documents, video/audio, and publications relevant to the agency's services.
Core service info; online service info (e-Permohonan, e-Pembayaran, e-Aduan); and service-delivery channels with a channel icon beside each service.
Service-delivery achievement metrics and usage %.
End-to-end online services where applicable.
e-Penyertaan (e-Participation): e-Information, e-Consultation, e-Decision. Consultation and decision records must stay accessible for at least 6 months, then be archived and remain downloadable.
Open data: identify the data, confirm no legal restriction, get the head's approval, publish in a machine-readable format, and keep it updated (contact dataterbuka@jdn.gov.my).
Use media (images/video) fit for the message; obtain the owner's permission if it is not the agency's own.
Social media governed by an appointed admin: no content conflicting with government policy; moderate public comments; use the official agency email; carry a per-platform disclaimer; keep wording concise.
Store/display only official information + open data. Secret-official information must be referred to the CGSO (Chief Government Security Office) first.
Protect data in motion with a current, secure server digital certificate from GPKI (Government Public Key Infrastructure), JDN, or a local Certificate Authority (i.e. serve over HTTPS).
Keep security patches current for the operating system, database, CMS (content management system), all CMS modules/plug-ins, and related apps.
Build, maintain, and periodically test data backups and a DRP (Disaster Recovery Plan).
Periodic information-security testing to find and fix vulnerabilities.
Activate, maintain, and retain log files / audit trails for troubleshooting and ICT forensics.
Report any cyber-security incident to the agency CSIRT (Computer Security Incident Response Team) or to NC4 / NACSA (National Cyber Security Agency).
Periodically review content, configuration, and technology against current laws, policies, and directives.
Protect data under CIA: Confidentiality, Integrity, Availability.
✅ MANDATORY [M]: Operations & Maintenance
Adequate resources: software, hardware, licences, manpower, training, and transfer of technology (TOT).
Backup + restore capability.
Continuous information updates.
Uptime and performance monitoring.
A help desk.
Complete documentation (manuals / user guides).
Bug fixing, patching, and tuning.
5. Rasionalisasi Portal/Laman Web
Every agency is permitted only one official portal. When an agency runs more than one portal/laman web/blog, each must be classified into one of four categories (Pekeliling Bab 5):
Category
Apply when…
Action
Dikekalkan (Retain)
Single official agency portal
Keep, one per agency
Ditutup (Close)
Duplicate · No longer needed · Not maintained for > 6 months
Close the site and retire the domain
Dikonsolidasi (Consolidate)
Branch / unit / division / section portal · Static or rarely updated · No dedicated admin
Merge into the parent agency portal as a subdomain or subdirectory; retire the standalone domain
Requires approval from the Jawatankuasa Induk Pengurusan Portal/Laman Web Kementerian/Negeri and notification to JDN
Approval flow: Agensi Pelaksana proposes → JK Pengurusan Jabatan approves → JK Induk Kementerian/Negeri endorses → execute → report back to Agensi Induk → Agensi Induk submits latest list to JDN. (Flow chart and checklists are in Lampiran A5–A7 of the Pekeliling.)
⛔ TIDAK DIBENARKAN / MUST NOT
The site must not:
Advertise third-party services. Exception: allowed only if it genuinely adds value to the agency's core/support services and a MOU/contract exists, with the agency carrying full liability.
Carry content unrelated to the agency's core/support services.
Carry statements that could damage the government's image.
📊 Prestasi / Performance Targets
Page display in under 5 seconds per click.
Click depth ≤ 3 clicks to reach any information or service.
Track and report: availability/uptime %, online-service transaction counts, feedback resolved within Piagam Pelanggan timeframes, and latest-info updated before its expiry date.
Pre-launch / Audit Checklist (every [M] item)
Tick every box before handover, or mark pass/fail when auditing.
Domain & identity
Site is on a gov.my domain
"Portal/Laman Web Rasmi" shown on homepage
Correct emblem (Jata Persekutuan / Jata Negeri / approved agency logo)
Reka Bentuk (Design)
Consistent look-and-feel sitewide
Core services prioritised; strategic information layout
Uniform font type and size on all pages
Uniform icons, each ≤ 1KB
Search function on every page
Four main links (Soalan Lazim, Hubungi Kami, Aduan dan Maklum Balas, Peta Laman) with uniform icons, top-right of homepage
"Hubungi Kami" link shows only official address and phone
Kefungsian (Function)
Bilingual BM + English
Content language correct, no grammar/spelling errors
FAQ (Soalan Lazim)
Support links (help, troubleshooting, SOP, user manual, flowchart or video)
Feedback facility + auto-acknowledgement with reference number
User-satisfaction survey
Hot-topic / tag-cloud
Information grouped by target audience
Announcement section; "Tiada Makluman Terkini" shown when empty
Latest-info push (email/syndication)
Advanced search
W3C accessibility version (colour-blind, visually impaired, hearing impaired, elderly)
Intelligent personalisation capability
E-archiving of info older than 1 year, downloadable
Mandatory external links to Portal MyGovernment + Portal Data Terbuka
MyGovernment URL upkeep: change notifications in place to prevent broken links
Links to sister agencies under Ministry / State Secretary office
Branch/unit/division portals marked Dikonsolidasi (merged into parent as subdomain or subdirectory)
Exempt portals (Dikecualikan) approved by JK Induk and notified to JDN
Approval flow recorded: JK Pengurusan Jabatan → JK Induk Kementerian/Negeri → execution → report to Agensi Induk → list submitted to JDN
Source & Versioning
Source of truth: Pekeliling Pendigitalan Perkhidmatan Awam Bilangan 1 Tahun 2025: Pengurusan Portal/Laman Web Agensi Sektor Awam. Issued by Jabatan Digital Negara (JDN), Kementerian Digital. Ref JDN.100-1/3/2(2), Ogos 2025. Effective immediately upon issuance.
This skill replaces guidance from the six circulars revoked by Pekeliling 1/2025, including the previously dominant PKPA Bil. 2 Tahun 2015: Pengurusan Laman Web Agensi Sektor Awam.
Maintenance: if JDN issues a new Pekeliling or amendment, the source-of-truth PDF in pdf/ must be replaced and every section in this skill re-verified against the new text. The frontmatter description and Source block should be bumped to the new bilangan/tahun.
Official pertanyaan: Pengarah, Bahagian Kerajaan Digital, JDN. Email bkdjdn@jdn.gov.my · https://www.jdn.gov.my
