Answer natural-language questions about a Webex Calling environment using live API data. Read-only queries against people, call features, routing, numbers, call history, and call flow tracing. Use when the user asks "who", "what", "which", "how many", "does", "is", "show me", or "check" questions about their current Webex Calling configuration. Invoked by the wxc-calling-builder agent on query intent, or directly via /query-live. NOT for: making changes (use the appropriate config skill), historical CDR analysis (use reporting skill), or Contact Center queries (use reporting-cc skill).
Manage PhoneOS/RoomOS device configurations, workspace personalization, and xAPI device control using wxcli CLI commands. Covers device software configuration templates, user-to-workspace personalization, and programmatic device command execution and status queries. Also covers 9800-series phones (9811, 9821, 9841, 9851, 9861, 9871) which use PhoneOS config keys. Guides the user from prerequisites through execution and verification. NOT for: device provisioning, activation codes, DECT, or line key templates (use manage-devices skill).
Answer natural-language questions about a Webex Calling environment using live API data. Read-only queries against people, call features, routing, numbers, call history, and call flow tracing. Use when the user asks "who", "what", "which", "how many", "does", "is", "show me", or "check" questions about their current Webex Calling configuration. Invoked by the wxc-calling-builder agent on query intent, or directly via the `query-live` skill. NOT for: making changes (use the appropriate config skill), historical CDR analysis (use reporting skill), or Contact Center queries (use reporting-cc skill).
Manage PhoneOS/RoomOS device configurations, workspace personalization, and xAPI device control using wxcli CLI commands. Covers device software configuration templates, user-to-workspace personalization, and programmatic device command execution and status queries. Also covers 9800-series phones (9811, 9821, 9841, 9851, 9861, 9871) which use PhoneOS config keys. Guides the user from prerequisites through execution and verification. NOT for: device provisioning, activation codes, DECT, or line key templates (use manage-devices skill).
Audit, assign, and reclaim Webex licenses across the organization. Covers license inventory, usage analysis, unused license reports, capacity checks, bulk assignment, and license reclamation from inactive users. Also covers resource groups and resource group memberships, which partition license assignment across hybrid services connector clusters. NOT for: initial user provisioning with licenses (use provision-calling) or resource deletion (use teardown).
Create, modify, or delete Webex Calling call features using wxcli CLI commands: Auto Attendants, Call Queues, Hunt Groups, Paging Groups, Call Park, Call Pickup, Voicemail Groups, and Calling schedules (business hours, holidays). Also covers the announcement repository (greeting files) and text-to-speech prompt generation, announcement playlists (music on hold) and playlist usage, location call handling (internal dialing, location intercept, outgoing calling permissions, access/authorization codes, outgoing digit patterns), caller reputation (spam/fraud call scoring), and external voicemail MWI control. Guides the user from prerequisites through creation, modification, deletion, and verification. Use for: create, update, delete, remove, list, or troubleshoot any Calling call feature. NOT for: Contact Center queues/teams/flows (use contact-center skill), Customer Assist/CX Essentials (use customer-assist skill), or per-person call settings (use manage-call-settings skill).
Execute a CUCM-to-Webex migration using DB-driven skill delegation. Generates an assessment report first (complexity score, environment inventory, analog gateway review, effort bands), then walks through decision review, executes migration operations by delegating to domain skills (provision-calling, configure-features, etc.), and finally assembles a customer deliverables bundle (assessment report, user diff, user notice, deployment plan, execution report) into a single output directory. Use after running the CUCM analysis pipeline (wxcli cucm discover/normalize/map/analyze). Workflow steps: 1. Load, verify, assess (assessment report + decision review) 2. Auth + preflight 3. Present summary + get approval 4. Execute via skill delegation (4c: Emergency Call Notification / Kari's Law) 5. Generate Customer Deliverables Bundle (idempotent; runnable standalone) 6. Report results (execution status)
Audit, assign, and reclaim Webex licenses across the organization. Covers license inventory, usage analysis, unused license reports, capacity checks, bulk assignment, and license reclamation from inactive users. Also covers resource groups and resource group memberships, which partition license assignment across hybrid services connector clusters. NOT for: initial user provisioning with licenses (use provision-calling) or resource deletion (use teardown).