ticket-system

name	ticket-system
description	Support ticket system with private channels, modal forms, and close button. Use when asked for tickets, support system, or help desk.
category	moderation
version	2
platforms	["discord","telegram"]
author	adraalabs

Setup

Ask for: ticket category/channel (show_select type:"channel"), staff role (show_select type:"role").

Step 1: Create ticket panel

Use send_interactive to the support channel with:

• embed: title:"Support Tickets", description:"Click below to create a ticket", color:"#5865F2"
• buttons: [{id:"create_ticket", label:"Create Ticket", style:"primary", emoji:"🎫"}]

Step 2: Register button handler

put key:"interaction:create_ticket" value:

• modal: {title:"Create Ticket", fields:[{id:"issue", label:"Describe your issue", style:"paragraph", placeholder:"What do you need help with?"}]}
• steps: [{tool:"create_private_channel", args:{name:"ticket-{caller_id}", user_id:"{caller}", category_id:"CATEGORY_ID"}, name:"ch"}, {tool:"send_message", args:{channel_id:"{ch_channel_id}", embed:{title:"Ticket", description:"Issue:\n{issue}\n\nA staff member will help you soon.", color:"#5865F2"}, buttons:[{id:"close_ticket_{ch_channel_id}", label:"Close Ticket", style:"danger"}]}}]
• response: "Ticket created! Check <#{ch_channel_id}>"
• ephemeral: true

Step 3: Close button handler

put key:"interaction:close_ticket_{ch_channel_id}" value:

• tool:"delete_channel", args:{channel_id:"{ch_channel_id}"}
• response:"Ticket closed."

Key rules

• Modal collects issue description before creating the channel
• Private channel only visible to the user + bot + staff role
• {issue} from modal is available as a placeholder in subsequent steps
• Close button deletes the channel entirely
• Use unique_per_user on create_ticket to prevent spam