| name | user-personas |
| description | Creates research-backed user personas with JTBD, pain points, gains, and unexpected behavioral insights. Use when building personas from survey or interview data, or segmenting users to inform product decisions. Triggers on: user persona, user profile, customer segment, jobs-to-be-done, JTBD, persona creation, user segmentation, target user, who are our users. |
User Personas
Core Philosophy
Personas are not marketing archetypes. They're decision tools. A good persona answers: who are we optimizing for when we have to make a trade-off? If your personas are interchangeable or describe everyone equally, they're useless.
Ground every insight in actual research data. A persona invented in a workshop is worse than no persona — it gives false confidence for wrong decisions.
When to Use
- After user interviews or surveys — to synthesize findings into actionable profiles
- Before defining product scope — to force explicit prioritization of which user to serve
- When roadmap debates stall — to tie features back to specific user needs with evidence
- When user-discovery is complete and needs to feed into a PRD or strategy document
Workflow
1. Gather and Read the Research Data
Before writing anything, read all available inputs: interview transcripts, survey responses, support tickets, behavioral analytics, NPS comments. If no data exists, run user-discovery first — don't create fictional personas.
2. Identify Patterns, Not Individuals
Look for recurring combinations of:
- Goals: What outcome are they ultimately trying to achieve?
- Context: When and in what environment do they use the product?
- Blockers: What consistently prevents them from achieving their goal?
- Workarounds: What do they do today in the absence of a better solution?
- Trigger events: What causes them to start looking for a solution?
3. Define 3 Personas (Not More)
More than 3 personas is usually a sign you're describing individuals, not segments. Each persona must be:
- Distinct: Different primary goal or context, not just different demographics
- Grounded: At least 3 data points from actual users to support each claim
- Actionable: If two features conflict, this persona tells you which to prioritize
For each persona:
| Field | Content |
|---|
| Name + Role | Memorable name, role/title, key characteristics |
| Primary JTBD | One sentence: "When [context], I want to [goal] so I can [outcome]" |
| Top 3 pain points | Specific obstacles — frequency and severity matter |
| Top 3 desired gains | Concrete outcomes they'd pay for or switch for |
| One unexpected insight | Something counterintuitive the data revealed about their behavior |
| Product fit | How the product addresses their needs — and where it falls short |
4. Validate Against Data
Cross-check each persona claim: can you point to 3+ users who exhibit this behavior? If not, downgrade to a hypothesis and flag it.
5. Define the Primary Persona
One persona must be explicitly primary — the one you optimize for when trade-offs arise. State why.
Output Format
## User Personas — [Product Name]
### Primary Persona: [Name]
- Role: [Title / Context]
- JTBD: When [situation], I want to [goal] so I can [outcome].
- Pain points: [1] / [2] / [3]
- Desired gains: [1] / [2] / [3]
- Unexpected insight: [Counterintuitive behavioral finding]
- Product fit: [What works] / [What's missing]
### Persona 2: [Name]
[Same structure]
### Persona 3: [Name]
[Same structure]
### Prioritization Note
Primary persona: [Name]. Rationale: [Why this segment is the optimization target]
Antipatterns
- Demographic personas: Defining personas by age, gender, or geography without a behavioral or motivational basis. Demographics don't predict decisions — jobs-to-be-done do.
- Consensus personas: Created in a workshop by voting on guesses. This is fiction with professional packaging.
- Too many personas: 6+ personas means you're describing everyone and optimizing for no one.
- No primary designation: If all personas are equal, trade-off decisions still get made by whoever argues loudest.
- Static personas: Revisit personas when new research arrives. A persona that's 18 months old may no longer reflect your actual user base.
