call-screening

name	call-screening
description	Screen incoming phone calls with an AI receptionist. Amber answers calls, identifies the caller, determines the purpose, takes a message, and delivers a structured summary. Use when the user wants to set up call screening, check screened call results, or customize screening behavior.

Call Screening

Amber acts as an AI receptionist for inbound calls. She answers professionally, gathers information, and delivers structured summaries — so you only pick up calls that matter.

Privacy: screening can process caller audio/metadata through your configured providers and may produce local transcripts/summaries. Configure caller notice/consent, retention, and access controls before production use.

Screening Flow

1. Greeting — Amber answers with a customizable greeting
2. Identification — Asks who's calling and what it's regarding
3. Information gathering — Collects caller name, callback number, message
4. CRM lookup — Checks if the caller is a known contact (auto-enriches context)
5. Calendar check — If the caller wants to book time, checks availability
6. Summary delivery — Sends a structured summary with all captured details

MCP Tools

start_screening

Enable inbound call screening on the configured Twilio number.

stop_screening

Disable screening (calls ring through normally).

get_screening_status

Check whether screening is currently active.

Customization

The screening personality, greeting, and behavior are defined in AGENT.md. Users can edit this file to:

• Change the assistant's name and personality
• Customize the greeting message
• Set business hours and after-hours behavior
• Define which callers should be put through vs. screened
• Add organization-specific context (company name, services, etc.)