troubleshooting-flows

name	troubleshooting-flows
description	Diagnose and resolve Celigo flow failures -- total failures, partial errors, stuck jobs, empty runs, and performance issues. Use when a flow is failing, producing errors, returning no data, or running slowly.

Troubleshooting Flows

A flow is broken when it fails to move data correctly. This skill covers systematic diagnosis: identifying the problem type, isolating the failing step, inspecting errors, and resolving them.

Troubleshooting concerns:

• Job status -- understanding what completed, failed, canceled, and retrying mean for the flow
• Error analysis -- grouping errors by pattern to find root causes instead of reading them one-by-one
• Request/response inspection -- seeing exactly what was sent and returned at each step
• Execution logs -- record-level tracing through every stage of the pipeline
• Retry and resolution -- fixing error data and retrying vs bulk resolving
• Delta/state issues -- lastExportDateTime drift, stuck deltas, re-processing windows

Problem Categories

Total Failure

Job status is failed with 0 successful records. The entire run collapsed before processing any data. Typically numPagesGenerated: 0 (export-level failure) or pages generated but numPagesProcessed: 0 (import-level failure on the first page).

Common causes: connection failure (credentials expired, endpoint down), export query error (invalid SQL, bad saved search ID), missing/deleted resource, permission denied.

Partial Failure

Job status is completed but numError > 0 alongside successful records. Some records failed while others processed normally. Real-world data shows wide variance -- from 2 errors in 8000 successes to 500+ errors in 8000 successes.

Common causes: validation errors on the destination (required fields missing, type mismatches), duplicate key violations, record-level lookup failures, rate limiting on specific batches, data-dependent issues (specific records have bad data).

Empty Run

Job completes successfully with 0 errors AND 0 records processed.

Common causes: wrong resourcePath on the export (extracts from wrong JSON path), delta export with no changes since last run (legitimate), output filter too restrictive (all records filtered out), source query returns no results, webhook export with no inbound events.

Stuck or Long-Running

Job stays in running or retrying status longer than expected.

Common causes: large dataset with no pagination limits, destination system slow to respond, script hook with long-running logic, on-premise agent connectivity issues, rate limiting causing backoff.

Intermittent Failures

Flow sometimes succeeds and sometimes fails with the same configuration.

Common causes: token/session expiry mid-run (long-running flows), rate limiting (varies with concurrent flows), transient network errors, source system maintenance windows.

Error Diagnosis Framework

Classification

When an error occurs, classify it into one of three categories to determine the right action:

Category	HTTP status codes	Meaning	Action
Needs investigation	400, 401, 403, 404, 405, 409, 422	Missing info, wrong IDs, permission denied, validation errors	Stop and investigate -- check resource config, connection status, permissions
Transient	408, 429, 500, 502, 503, 504	Timeouts, rate limits, server errors	Retry once. If it fails again, escalate -- the external system may be down
Configuration error	varies	Preconditions not met but fixable	Follow the error message guidance to fix the config, then retry

A 5xx error not in the transient list (e.g., 501) is still likely transient. A 4xx error not in the investigation list warrants manual review.

Root Cause: Configuration vs Data

Every flow error has one of two root causes:

• Static configuration -- a hardcoded value in the step config is wrong (mapping expression, filter rule, hardcoded field, URI, query, SQL statement). Fix: change the resource configuration via celigo <type> set
• Dynamic data -- the upstream source sent unexpected data (missing required field, wrong type, null where a value is expected, unexpected array/object shape). Fix: add input filtering or validation upstream, or fix the source system

To distinguish: check if the error reproduces with different input records. If the same error occurs for every record, it's configuration. If only some records fail, it's data.

# Check if all records fail (configuration) or only some (data)
celigo flows error-summary <flowId>              # Compare error count vs total records
celigo flows errors <flowId> <stepId>            # Sample specific errors to compare

Which Step Failed?

Error location determines which resource and skill to investigate:

Error location	Resource to check	Skill
Export / page generator	Export config (connection, query, resourcePath)	configuring-exports
Import / page processor	Import config (mapping, destination fields, operation)	configuring-imports
Script hook	Script code (preSavePage, preMap, postMap, postSubmit)	writing-scripts
Mapping	Mapping expression (field paths, lookups, hardcoded values)	writing-mappings
Filter	Filter expression (s-expression syntax, field references)	configuring-filters
Connection	Connection config (auth, URL, credentials)	configuring-connections

Quick Reference

Symptom --> First Command

Symptom	Run first	Then
Flow totally failed	celigo jobs list --flow <flowId> --limit 1	Check numPagesGenerated -- if 0, export failed; check connection and query
Partial errors	celigo flows error-summary <flowId>	celigo flows error-analysis <flowId> <stepId> to find root cause pattern
Empty run (0 records)	celigo jobs list --flow <flowId> --limit 1	Check export config (resourcePath, delta state, output filter)
Stuck / long-running	celigo jobs current --flow <flowId>	Check job status; if retrying, inspect rate limiting or connection issues
Intermittent failures	celigo jobs run-stats --flow <flowId>	Compare failing vs passing runs; check token expiry and rate limits
Silent logic bug (no errors, wrong output)	celigo flows test-run <flowId> --export <genId>	If test-run can't reach it, enable execution logging (§6) and run for real
Production incident (real traffic matters)	celigo flows enable-execution-logs <flowId> then run	Read per-record I/O with query-execution-logs / execution-log-detail; the failing stage names the problem

Key Diagnostic Commands

# Job status
celigo jobs list --flow <flowId> --limit 1           # Most recent job
celigo jobs current --flow <flowId>        # Currently running job
celigo jobs diagnostics <jobId>            # Full diagnostic bundle

# Error investigation
celigo flows error-summary <flowId>        # Per-step error counts
celigo flows error-analysis <flowId> <id>   # Group errors by pattern
celigo flows errors <flowId> <id>          # List individual errors (each has an errorId)
celigo flows error <flowId> <id> <errorId> --request-detail  # Raw HTTP request/response for one error

# Safe iteration first
celigo flows test-run <flowId> --export <genId>  # safe, fast, try this first

# End-to-end execution logging (real run, full per-record I/O)
celigo flows enable-execution-logs <flowId>      # arm debug logging, then run the flow
celigo flows execution-logs <flowId> <jobId>     # list captured per-record logs
celigo flows debug-requests <flowId> <id>        # per-bubble HTTP request/response

Related Skills

• building-flows > Quick Reference -- flow structure, topologies, and configuration
• configuring-exports > Quick Reference -- export configuration and adaptor types
• configuring-imports > Quick Reference -- import configuration and adaptor types
• writing-scripts > Quick Reference -- script hook debugging and data shapes

Diagnostic Workflow

1. Check the job status

Start with the most recent job to understand what happened.

celigo jobs list --flow <flowId> --limit 1
celigo jobs get <jobId>
celigo jobs current --flow <flowId>

Key fields: status, numError, numSuccess, numIgnore, numPagesGenerated, numPagesProcessed, startedAt, endedAt. A failed status with numPagesGenerated: 0 means the export itself failed -- don't look at import errors. completed with numError > 0 means partial failure at the record level.

2. Get the error summary

See which steps have errors and how many.

celigo flows error-summary <flowId>

This returns per-step error counts. Focus on the step with the most errors first.

3. Analyze error patterns

Group errors by message pattern to find the root cause instead of reading them one-by-one.

celigo flows error-analysis <flowId> <exportOrImportId> [--limit 200]

If most errors share the same message, that's your root cause. Multiple distinct patterns may indicate multiple issues.

4. Inspect individual errors

Once you know the pattern, look at specific records and the HTTP request/response that produced the error.

celigo flows errors <flowId> <exportOrImportId>                       # list open errors (note the errorId of each)
celigo flows error <flowId> <exportOrImportId> <errorId> --retry-data       # inspect one error + its editable retry data
celigo flows error <flowId> <exportOrImportId> <errorId> --request-detail   # + the captured HTTP request/response

flows error --request-detail is the most powerful diagnostic -- it resolves the error's reqAndResKey for you and shows exactly what HTTP request was sent and what the destination responded with. (If you already hold a reqAndResKey from debug-requests, use debug-request-detail instead.)

5. Use test runs for safe iteration (try this first)

Test runs process a single page without affecting production data or delta state. Fast, safe, no arming, no side effects -- answers most logic questions.

celigo flows test-run <flowId> --export <exportId>
celigo flows test-run-step-results <flowId> <runId> <exportOrImportId>
celigo flows test-run-step-logs <flowId> <runId> <exportOrImportId>

test-run returns {metadata, flowJob, childJobs} -- metadata lists stage names per bubble. Follow with test-run-step-results to get stages[] = [{name, input, output, errors}] per bubble. Errors include retryData inline.

Test runs don't advance the delta timestamp -- you can repeat them safely against the same data.

Limitations: imports don't actually submit, mock data is shared across lookups/imports, and some adaptors don't run in test mode. When these bite, escalate to §6.

6. End-to-end debugging with execution logs (silent/logic bugs, production incidents)

When test-run can't answer it -- imports must actually submit, destination behavior matters, or it's a production incident -- arm execution logging, run the flow for real, then read the per-record I/O the run captured. Disable debug when you're done.

# 1. Arm debug logging on the flow (optionally bound the window)
celigo flows enable-execution-logs <flowId> [--duration <minutes>]

# 2. Trigger the run (or wait for the next scheduled run)
celigo flows run <flowId> -y

# 3. After the run, list the captured per-record logs for the job
celigo flows execution-logs <flowId> <jobId>

# 4. Drill into one record's stages and stage data
celigo flows query-execution-logs <flowId> <jobId> --export-or-import-id <id> --group-id <gid> --record-id <rid>
celigo flows execution-log-detail  <flowId> <jobId> --export-or-import-id <id> --stage <stage> --group-id <gid> --record-id <rid>

# 5. Disarm debug logging
celigo flows disable-execution-logs <flowId>

Each per-record log entry names the stage that produced it (matching the test-run-step-results stage shape: { name, input, output, errors }), so the failing stage tells you where the record broke. For raw HTTP at a bubble, use debug-requests / debug-request-detail (§7). Errors carry retryData inline -- see §8 to fix and retry.

7. Low-level debug primitives (surgical control)

These are the debug primitives the §6 workflow builds on -- use them directly when you want manual control over arming, clearing, or probing:

# Flow-level execution logging
celigo flows enable-execution-logs <flowId> [--duration <minutes>]
celigo flows disable-execution-logs <flowId>
celigo flows execution-logs <flowId> <jobId>
celigo flows query-execution-logs <flowId> <jobId> --export-or-import-id <id> --group-id <gid> --record-id <rid>
celigo flows execution-log-detail <flowId> <jobId> --export-or-import-id <id> --stage <stage> --group-id <gid> --record-id <rid>

# Per-bubble HTTP request/response
celigo flows debug-requests <flowId> <exportOrImportId> [--since 60]
celigo flows debug-request-detail <flowId> <exportOrImportId> <key>

# Per-resource debug toggles (capture raw HTTP at a specific bubble)
celigo exports enable-debug <id>
celigo imports enable-debug <id>
celigo scripts enable-debug <id>
celigo connections enable-debug <id>

Stage names (for execution-log-detail --stage):

• Built-in: apiCall, transformation, mapping, inputFilter, outputFilter, responseMapping, responseTransformation, routing
• Script hooks: the function name wired on the bubble (e.g., preMapHook, postSubmitHook, branchingHook, preSavePageHook, postResponseMapHook)

Test-run uses a different stage vocabulary than live /logs/data/query: request/response/parse (three stages) instead of live's merged apiCall; transformTwoDotZero instead of transformation; responseMap instead of responseMapping; router instead of routing. Everything else matches. The live execution-log commands (§6) use the live vocabulary.

8. Fix and retry (or resolve)

Fix the configuration, then retry:

celigo flows retry-errors <flowId> <exportOrImportId> -y
celigo flows retry-errors <flowId> <exportOrImportId> key1,key2,key3

Fix the data when specific records have bad values:

celigo flows error <flowId> <exportOrImportId> <errorId> --retry-data > data.json
# Edit data.json (the retryData object), then push it back by errorId:
celigo flows update-error-data <flowId> <exportOrImportId> <errorId> < data.json
celigo flows retry-errors <flowId> <exportOrImportId> <retryDataKey>

Resolve without retry when errors are expected or not worth reprocessing:

celigo flows resolve-errors <flowId> <exportOrImportId> errorId1,errorId2
celigo flows resolve-errors <flowId> <exportOrImportId> -y

9. Verify the fix

Run the flow again and confirm clean execution.

celigo flows run <flowId> -y
celigo jobs list --flow <flowId> --limit 1
celigo flows error-summary <flowId>

CLI Commands

All commands shown in the Diagnostic Workflow above, plus these additional commands:

# Job inspection (additional)
celigo jobs cancel <jobId> [-y]
celigo jobs diagnostics <jobId>
celigo jobs download-files <jobId>
celigo jobs get <jobId>
celigo jobs errors <jobId>
celigo jobs run-stats [--flow <flowId>] [--status <status>]

# Error investigation (additional)
celigo flows resolved-errors <flowId> <exportOrImportId>

# Error resolution (additional)
celigo flows assign-errors <flowId> <exportOrImportId> <email> [errorIds] [-y]
celigo flows delete-resolved-errors <flowId> <exportOrImportId> [errorIds] [-y]
celigo flows tag-errors <flowId> <exportOrImportId>

# Debug logging (additional)
celigo flows query-execution-logs <flowId> <jobId> --export-or-import-id <id> --group-id <gid> --record-id <rid>

# Flow state
celigo flows last-export-date <flowId>
celigo flows run <flowId> [--start-date <ISO8601>] [--end-date <ISO8601>] [-y]

Diagnostic Checklist

Before escalating or concluding investigation:

• Checked job status via celigo jobs list --flow <flowId> --limit 1 -- confirmed status, numError, numSuccess, numPagesGenerated
• Ran celigo flows error-summary to identify which step(s) have errors
• Ran celigo flows error-analysis to group errors by pattern and identify root cause
• Inspected individual errors via celigo flows errors and celigo flows error <errorId> --retry-data
• Reviewed raw HTTP request/response via celigo flows error <errorId> --request-detail
• If errors are unclear: enabled execution logs, re-ran flow, and inspected record-level trace
• If HTTP-level detail needed: used celigo flows debug-requests on the failing export/import
• Verified fix by re-running the flow and confirming clean execution

Gotchas

1. A completed job can still have errors. completed means the job finished, not that every record succeeded. Always check numError alongside status.
2. error-analysis only samples up to --limit errors. Default is 100. For flows with thousands of errors, increase the limit to get an accurate pattern distribution.
3. flows error takes the errorId (the _id from flows errors), not a reqAndResKey or retryDataKey. It resolves those internal keys for you: --request-detail follows the error's reqAndResKey, --retry-data follows its retryDataKey. Use debug-request-detail only when you already hold a raw reqAndResKey from debug-requests.
4. Debug execution logs auto-disable after --duration minutes. Default is 60. If your flow runs after the window expires, you get no logs. Enable, then run promptly.
5. Test runs don't advance delta state. This is intentional -- you can test repeatedly with the same data. But it means test runs always re-fetch the same records.
6. Retrying resolved errors is not possible. Once resolved, an error cannot be retried. Only resolve errors you're certain don't need reprocessing.
7. lastExportDateTime drift causes re-processing or gaps. If a delta export's timestamp is wrong, use flows run --start-date to override and reprocess a specific window.
8. Empty numPagesGenerated: 0 on a failed job means the export itself failed. The problem is the source step -- check the connection, query, or endpoint, not the import.
9. Execution log data is ephemeral. Logs are retained for a limited time. Enable logging and run the flow promptly.
10. jobs diagnostics produces a diagnostic bundle. Use this when Celigo support asks for details -- it includes internal execution context not visible through other commands.

Common Errors

Symptom	Likely Cause	Diagnostic Steps
failed with numPagesGenerated: 0	Export-level failure (connection, query, endpoint)	Check connection status (celigo connections ping); review export config
completed with high numError	Destination validation or data issues	error-analysis to find pattern; flows error --request-detail for HTTP detail
completed with 0 records, 0 errors	Wrong resourcePath, empty delta, or filter too restrictive	Verify resourcePath; check lastExportDateTime; review output filter
retrying for extended period	Rate limiting, slow destination, or large dataset	Check destination rate limits; review concurrency on connection
Errors only on specific records	Data-dependent issue (missing fields, bad types, duplicates)	flows error --retry-data to inspect failing records; compare with successful records
Intermittent failed on same flow	Token expiry mid-run, transient network, or rate limits	Compare timestamps of failures; check connection token refresh config
401/403 errors in flows error --request-detail	Expired credentials or insufficient permissions	celigo connections ping; re-authorize if OAuth; check API permissions
Timeout errors	Slow destination or oversized payload	Reduce batch size; check destination system performance