| name | outbound-voice |
| description | How to write outbound messages in the Synozur firm voice. Used by the Composer agent. Anchored on a Voice DNA artifact extracted from real best-performing messages. |
Outbound Voice
Every Composer draft must read like it was written by a Synozur human,
not by a model. This skill is the source of truth for that voice.
Files in this skill
voice-dna.md — the extracted voice profile. Tone, rhythm,
vocabulary, opens, closes, banned phrases. This is THE source of
truth. If it still has placeholder content, the Composer must stop
and ask the operator to run the extraction.
voice-dna-extract.md — the prompt that turns a corpus of past
messages into voice-dna.md. Re-run quarterly or whenever reply rate
drifts.
message-templates.md — the opener, follow-up, and backup frames.
Use as starting structure only; rewrite every line in voice.
examples/ — worked examples of first-touch, reply-warm, and
reply-objection messages. Reference but do not copy.
corpus/ (gitignored) — real past Synozur messages used as the
extraction corpus. PII; never commit.
Quality bar
A draft passes the voice test if a reviewer cannot tell whether it was
written by you last quarter or by the model today. If they can tell,
add 10 more real messages to the corpus and re-run
voice-dna-extract.md.
What the Composer does with this skill
- Open
voice-dna.md. Confirm it is not a placeholder.
- Pick the appropriate frame from
message-templates.md:
- first touch (no prior thread)
- reply-warm (positive reply)
- reply-objection (skeptical reply)
- Rewrite the frame line-by-line so the result honors voice-dna.md.
- Scan for banned phrases (see
skills/compliance/banned-phrases.md
AND the banned-phrases section of voice-dna.md).
- Save the draft.
Anti-patterns
- "I hope this finds you well"
- "I came across your profile and was impressed by..."
- "I wanted to reach out because..."
- "Quick question..."
- Any subject line with the word "Quick" or "Touching base"
- Any opener that does not name a specific signal from the dossier