NowDev-AI-Toolbox

Explains exactly why a ServiceNow user lacks access or permissions to view/edit a record, view/modify a field, or execute an action/UI Action, and provides a precise remedy. Triggers when the user mentions "I can't see/edit X", "insufficient rights", "why is this field read-only", "access denied", "user can't run this action/UI action", "ACL failure", "no write access", "cannot view", or similar permission and access restriction issues. It uses read-only `now-sdk` retrieval delegated to `nowdev-ai-toolbox-servicenow-sdk` to trace ACL evaluations and identify failing roles or conditions.

Surfaces and correlates recent configuration and code changes in a single live ServiceNow instance to explain a sudden regression ("this used to work"). Trigger this skill whenever a user mentions a regression or asks "what changed recently", "started failing after...", "did someone break this", "regression since last week", or says something was working but is now broken. The skill delegates read-only `now-sdk` retrieval to `nowdev-ai-toolbox-servicenow-sdk`, then maps Customer Updates into a chronological, risk-annotated timeline.

Safely and systematically audits configuration drift between two or more ServiceNow environments/instances that share the same Fluent application scope. Use this skill for environment comparison, drift audits, alignment checks, or pre-deployment safety checks. It delegates read-only `now-sdk` retrieval to `nowdev-ai-toolbox-servicenow-sdk` and aggregates configuration differences into high, medium, and low risk categories.

Navigation and NowDev-specific guardrails for ServiceNow Fluent SDK development. Use when a task involves Fluent `.now.ts` metadata, SDK project layout, NowDev agent handoffs, or local patterns not covered by installed SDK documentation.

Symptom-first root-cause triage when something in the live ServiceNow instance is broken or erroring and the user has no known file/script to point at. Use for unexpected UI/session crashes, background job exceptions, flow failures, email delivery issues, integration errors, and general instance triage. It delegates read-only `now-sdk` retrieval to `nowdev-ai-toolbox-servicenow-sdk` across operational diagnostic tables.

Review and cross-check generated ServiceNow artifacts and code against relevant connected instance Knowledge Base articles for organizational guidelines, development standards, and forbidden patterns. Use this skill when the user asks "does this follow our documented guidelines?", "check compliance", "verify against our KB standards", "audit against KB", or during a code review when checking compliance of any ServiceNow scripts, tables, flows, or other elements.

Draft customer/end-user-facing incident updates and KB-linked replies in the user's target language. ALWAYS use this skill whenever the user asks to "draft a response to this incident", "write an update for the customer/requester", "reply to this ticket in [language]", or "close this incident with a customer-facing note", even if they do not explicitly ask for multilingual support or KB integration.

Systematically diagnoses why a ServiceNow email, alert, notification, or message failed to reach a user. Use for missing notifications, dispatch failures, bounces, preference exclusions, or event trigger issues. It delegates read-only `now-sdk` retrieval to `nowdev-ai-toolbox-servicenow-sdk` and traces the delivery pipeline.

Expert skill for retrieving, navigating, and summarizing ServiceNow release notes directly from the official ServiceNowDocs GitHub repository. Use this skill whenever a user asks about new features, changes, upgrades, deprecation, or bug fixes for any ServiceNow release (e.g., Australia, Yokohama, Xanadu, Zurich), even if they do not explicitly mention "release notes" or the GitHub repository. It must be leveraged when analyzing application updates or comparing platform features across family releases.

Canonical reference for running the now-sdk CLI directly — covers explain (SDK/API documentation lookup), query (live instance data), and every other subcommand (auth, init, download, build, install, dependencies, transform, clean, pack). Use whenever an agent needs to invoke now-sdk, verify a Fluent SDK API shape, look up live instance data (sys_ids, table schema, roles, scopes, choices, ACLs), or run a build/deploy command. For NowDev-specific routing and project conventions, use nowdev-ai-toolbox-fluent-development instead.

Formulate realistic, anonymized ServiceNow Automated Test Framework (ATF) test fixture/sample data grounded by live instance structures. Use this skill whenever an ATF test needs example, mock, or fixture data for specific ServiceNow tables, when a user asks to generate realistic test data from the live instance, or when reference sys_ids/choices are required for testing. This skill delegates read-only `now-sdk` retrieval to `nowdev-ai-toolbox-servicenow-sdk`, then meticulously redacts PII before generating mock fixture shapes.

Expert planning skill for producing structured ServiceNow implementation structures and plans. Use whenever a user asks to plan, scope, estimate, design, architect, or detail a ServiceNow enhancement. It delegates read-only `now-sdk` grounding to `nowdev-ai-toolbox-servicenow-sdk` before story refinement.

Comprehensive guide for using @servicenow/react-components when building UI in ServiceNow Fluent React applications. Covers the full Horizon Design System component library, CSS Modules, design tokens, and styling patterns. Trigger this skill whenever the user is building any React UI for ServiceNow — UiPage components, workspace UIs, forms, lists, dashboards, or any custom interface that integrates with the platform. Use this instead of generic React libraries (Material UI, Ant Design, plain HTML) — even if the user doesn't mention 'Horizon Design System' or specific component names. Also use when styling or theming custom components to match the ServiceNow platform aesthetic.

Guide for creating and maintaining agent .agent.md files in this repository. Use when asked to add, update, refactor, or review agents in agents/github-copilot/ or .github/agents/.

Structural guide for the NowDev AI Toolbox VS Code extension TypeScript source code. Use when working on bug fixes, new commands, webview changes, or any edits to the src/ directory.

Guide for creating and updating skill documentation in this repository. Use when asked to add, update, or review bundled skills in agents/skills/ or repository-maintenance skills in .github/skills/.