菜单
Route post-sale and field signals into product's roadmap queue, and write the buyer-facing line for anything shipped. Trigger when the user says "what should product hear", "triage the roadmap signals", "route this to product", "feature request", or "what does this feature mean for the buyer".
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Score a customer's health, start the renewal motion, and flag churn or expansion early. Trigger when the user asks "how's this account doing", "health check", "are we at risk of churn", "is this account ready to expand", or before a renewal or QBR.
Work an expansion-ready account into an angle and a clean hand to sales — the second growth motion the funnel forgets. Trigger when account-health flags an EXPANSION-SIGNAL, when a healthy account asks for more unprompted, a second team wants access, or the user says "this account is ready to grow", "expansion play", "upsell", or "land and expand".
Turn a customer's recent calls, adoption signal, and roadmap status into a QBR brief that leads with the outcome they bought. Trigger when a quarterly business review is coming up, before a renewal or value-review call, or when the user says "QBR prep", "build the QBR", "quarterly review for X", or "value review".
Turn what sales hears in the field into marketing actions. Trigger when a meeting note or call recap surfaces a recurring objection, a competitor mention, the buyer's own language, a missing proof point, or a win/loss reason — or when the user says "log this for marketing", "what should marketing know", or "field intel".
Turn what customer success hears after the sale into product and retention actions. Trigger when an onboarding note, QBR, support thread, or usage review surfaces adoption friction, a churn-risk signal, a feature request that blocks expansion, or a customer who's ready to grow — or when the user says "log this for product", "retention risk", "what's the churn signal", or "post-sale feedback".
Turn a conference, meetup, or event you attend or host into booked calls. Trigger when the user is about to attend or host an event, asks how to "work the room", or names an upcoming conference/meetup.
| name | product-signal |
| description | Route post-sale and field signals into product's roadmap queue, and write the buyer-facing line for anything shipped. Trigger when the user says "what should product hear", "triage the roadmap signals", "route this to product", "feature request", or "what does this feature mean for the buyer". |
The product function's place in the loop. Marketing has marketing-feedback; CS has account-health; this is product's. It pulls the signals that should shape what gets built out of the shared log into product's own triage queue, and — for anything shipped — writes the one-line "what this means for the buyer" so a feature doesn't land silently. This closes handoffs H4 (CS→product) and H5 (product→GTM) in docs/operating-model.md.
From the shared feedback log (demo/feedback-log.md, or your own) and ops/customers.md:
RETENTION-RISK lines that are really a product gap — adoption friction or a missing capability, not a CS task.FEATURE-REQUEST items that block an adoption or an expansion (the ones tied to a renewal or a second team).ops/roadmap-signals.md. One row per signal: the source, the type, the account or pattern it's tied to, where it's routed, and a status (New → Routed → Shipped). This is product's working surface — distinct from the raw log it's pulled from.marketing-feedback's readers and the deal follow-ups need). No feature ships without it — the antidote to building things no one adopts.Don't promise a roadmap; this routes the signal and frames the outcome. The build decision is yours.
ops/roadmap-signals.md.