菜单
This skill should be used when the user asks to "assign incident", "who is on call", "oncall schedule", "escalation rules", "find team member", "指派", "值班", "团队成员", "升级规则", "协作空间", or discusses incident assignment and team coordination (事件指派和团队协作).
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
| name | flashduty-team-collaboration |
| description | This skill should be used when the user asks to "assign incident", "who is on call", "oncall schedule", "escalation rules", "find team member", "指派", "值班", "团队成员", "升级规则", "协作空间", or discusses incident assignment and team coordination (事件指派和团队协作). |
| version | 3.0.0 |
本技能帮助查找团队、成员和值班信息，并为事件指派提供建议。
本技能采用 Tool Wrapper 模式：包装 team-resolver Sub-Agent，提供团队查询和事件指派的统一入口。
事件响应需要：
flashduty-team-resolver用于：所有团队/成员/指派查询
SRE 特定用例：
查询类型：
{
"find_member": { "name": "John" | "email": "..." | "phone": "..." },
"find_team": { "name": "SRE" },
"get_oncall": { "team_id": "..." | "team_name": "..." },
"resolve_channel": { "channel_id": "..." | "channel_name": "..." },
"suggest_assignee": { "incident_id": "...", "channel_id": "..." },
"get_escalation_rules": { "channel_id": "..." }
}
用户：哪些团队有人在值班？
→ 获取所有团队
→ 为每个团队并行启动 Agent
→ 汇总值班状态
用户：这个事件应该指派给谁？
→ 并行执行：
Agent 1：获取事件详情
Agent 2：获取频道值班表
→ 确定最佳指派人
解析用户请求以确定：
find_memberfind_teamget_oncallget_escalation_rulessuggest_assigneemcp__flashduty__assign_incidentTask({
subagent_type: "general-purpose",
description: "解析团队查询",
prompt: `你是 flashduty-team-resolver。
查询类型：get_oncall
参数：{
"team_name": "platform"
}
查找该团队当前值班人员并返回联系信息。`
})
用户：在 SRE 团队中查找 John
→ 启动 resolver：{ find_member: { name: "John" } }
→ 如果有多个匹配，请用户确认
多匹配处理：如果查询返回多个匹配结果，列出所有候选并请用户确认目标人员。
用户：平台团队谁在值班？
→ 启动 resolver：{ get_oncall: { team_name: "platform" } }
→ 展示值班表
用户：谁应该处理事件 FD123456？
→ 启动 resolver：{ suggest_assignee: { incident_id: "FD123456" } }
→ 基于频道 + 值班推荐
用户：展示基础架构频道详情
→ 启动 resolver：{ resolve_channel: { channel_name: "基础架构" } }
→ 展示频道配置 + 升级规则
用户：查看这个协作空间的升级策略
→ 启动 resolver：{ get_escalation_rules: { channel_id: "..." } }
→ 展示升级规则配置（升级层级、通知方式、超时时间）
用户：把事件 FD123 分配给 John
→ 查找 John 的 person_id
→ 直接调用 mcp__flashduty__assign_incident
{ incident_ids: ["FD123"], type: "assign", person_ids: [john_id] }
→ 确认分配成功
当用户一次提出多个问题时：
用户：查找 SRE 团队值班，同时查找 John
→ 并行启动：
Agent 1：{ get_oncall: { team_name: "SRE" } }
Agent 2：{ find_member: { name: "John" } }
→ 展示两个结果
## 团队解析结果
### 查询：[查询描述]
**主要联系人**：
- 姓名：[name]
- 邮箱：[email]
- 人员 ID：[id]
**当前值班**（如适用）：
- [name] ([email])
- 轮换：[schedule]
**升级路径**：
1. 主要联系人：[contact]
2. X 分钟后：[escalation_target]
3. Y 分钟后：[final_target]
**备选**（如果有多个匹配）：
- [选项 1]
- [选项 2]
This skill should be used when the user asks to "统计故障", "MTTR", "MTTA", "故障趋势", "故障报告", "incident trend", "incident metrics", "SLO report", "运营指标", "可靠性分析", or discusses incident statistical analysis and operational metrics (事件统计分析和运营指标).
This skill should be used when the user asks to "diagnose incident", "root cause", "incident timeline", "check alerts", "诊断事件", "查找根因", "事件时间线", "what happened", "发生了什么", "problem diagnosis", or discusses incident analysis and problem diagnosis (事件分析和问题诊断).
This skill should be used when the user asks to "create incident", "acknowledge incident", "resolve incident", "close incident", "snooze incident", "query incidents", "list incidents", "创建事件", "确认事件", "关闭事件", "查询事件", or discusses incident lifecycle operations (事件生命周期管理).
This skill should be used when the user asks to "postmortem", "事后分析", "error budget", "错误预算", "SLO", "SLI", "toil", "琐事", "reliability", "可靠性", "blameless", "无责备", or discusses SRE best practices and service reliability (SRE 最佳实践和服务可靠性).