Reusable development patterns and automation recipes for enterprise platforms - 180+ skills across 23 categories
Generate concise task summaries with status, timeline, blockers, SLA risk, and recommended next actions
Screen inbound documents for completeness, policy risk, and routing readiness before extraction or case workflows
Identify emerging risks, prioritize intake signals, and route candidates into formal GRC risk assessment workflows
Manage supplier onboarding, qualification, performance monitoring, and offboarding with auditable lifecycle controls
Triage, prioritize, and assign ServiceNow incidents using impact/urgency matrix and category-based routing. Use when an alert fires, a ticket lands unassigned, an outage is reported, an escalation is needed, severity must be classified, an on-call team must be paged, or an SLA is at risk.
Set up ServiceNow as an MCP (Model Context Protocol) server defining tool capabilities, authentication, resource endpoints, and integration patterns for AI agents
Add or maintain ServiceNowDocs search capabilities in Happy Platform MCP, including live GitHub lookup, optional local SQLite FTS indexing, and optional vector search