菜单
Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Send IM messages to users in batch. Used for notifying specific user groups, sending after table filtering, all-staff notifications, etc. Use this Skill when administrators request batch notifications, mass messaging, or notifications after table filtering. Trigger words: notify/send/mass + users/batch/table.
Convert DOC/DOCX/PDF/PPT/PPTX documents to Markdown format. Automatically detect PDF type (electronic/scanned), extract images to separate directory. Use this Skill when administrator onboards non-Markdown documents. Trigger condition: Onboard DOC/DOCX/PDF/PPT/PPTX format files.
Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.
Generate table of contents overview for large files. When onboarded Markdown file exceeds threshold (default 30KB), extract heading structure to create navigation file. Trigger condition: Markdown file size >= 30KB.
Smart Excel/CSV file parsing with intelligent routing based on file complexity analysis. Analyzes file structure (merged cells, row count, table layout) using lightweight metadata scanning, then recommends optimal processing strategy - either high-speed Pandas mode for standard tables or semantic HTML mode for complex reports. Use when processing Excel/CSV files with unknown or varying structure where optimization between speed and accuracy is needed.
| name | satisfaction-feedback |
| description | Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢. |
Process user satisfaction feedback and update FAQ or record issues based on the answer source.
Satisfied: satisfied, resolved, thanks, understood, ok, got it, clear, I see, 满意, 解决了, 谢谢, 明白了, 好的, 懂了, 清楚了, 知道了 Unsatisfied: unsatisfied, not resolved, wrong, incorrect, doesn't work, 不满意, 没解决, 不对, 错了, 不行
Process feedback based on answer source from previous round (metadata answer_source):
| Answer Source | Satisfied Feedback | Unsatisfied Feedback |
|---|---|---|
| FAQ | Increment usage count | Remove entry + Record BADCASE |
| Knowledge base file | Add to FAQ | Record BADCASE |
SharedKBAccess file locks when updating FAQ.md and BADCASE.mdFor FAQ add/delete/modify operation details, see FAQ_OPERATIONS.md