菜单
ServiceNow (Healthcare IT) — lets an agent create, update, and query IT service management tickets, knowledge articles, and configuration items within a ServiceNow instance deployed in a health system.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Availity Essentials — lets an agent perform real-time eligibility verification, prior authorization initiation and status checks, and payer enrollment management via the Availity clearinghouse REST API.
Cerner Millennium FHIR R4 API — lets an agent read patient clinical data (demographics, encounters, diagnoses, medications, notes) within a Cerner-hosted health system.
Epic EHR FHIR R4 API — lets an agent read and write patient clinical data (demographics, encounters, diagnoses, medications, notes, orders) within an Epic-hosted health system.
HealthStream LMS — lets an agent query employee training transcripts, assign compliance curricula, check credential expiration alerts, and pull completion reports from the HealthStream learning management system.
Innovaccer — lets an agent query population health analytics, patient risk scores, care gap lists, and SDOH screening data from the Innovaccer unified patient data platform.
Micromedex (Merative/IBM) — lets an agent perform drug interaction screening, dose range checking, toxicology lookups, and IV compatibility queries using the Micromedex drug knowledge base.
| name | servicenow |
| description | ServiceNow (Healthcare IT) — lets an agent create, update, and query IT service management tickets, knowledge articles, and configuration items within a ServiceNow instance deployed in a health system. |
| metadata | {"openclaw":{"requires":{"env":["SERVICENOW_CLIENT_ID","SERVICENOW_INSTANCE_URL","SERVICENOW_CLIENT_SECRET","SERVICENOW_SERVICE_ACCOUNT"]}},"primaryEnv":"SERVICENOW_CLIENT_ID"} |
ServiceNow is the leading ITSM platform in enterprise healthcare IT, used to manage incidents, service requests, changes, and knowledge articles across clinical and administrative technology environments. Healthcare-specific editions include pre-built workflows for EHR downtime procedures, access request routing, and HIPAA-aware audit trails. Agents use the REST Table API to automate tier-1 help desk triage, ticket creation, status lookups, and knowledge base searches.
This skill authenticates using variables declared in the metadata above. Copy ~/.openclaw/.env.example to ~/.openclaw/.env and fill in real values. Required variables:
SERVICENOW_INSTANCE_URL - full instance URL (e.g., https://healthsystem.service-now.com)SERVICENOW_CLIENT_ID - OAuth 2.0 client ID registered in ServiceNowSERVICENOW_CLIENT_SECRET - OAuth 2.0 client secret for token exchangeSERVICENOW_SERVICE_ACCOUNT - service account username for fallback basic auth (non-PHI operations)GET /api/now/table/incident?number={INC#} — retrieve incident by ticket numberPOST /api/now/table/incident — create new incident ticket with caller, description, category, priorityPATCH /api/now/table/incident/{sys_id} — update ticket fields (state, priority, work notes, assignment group)GET /api/now/table/kb_knowledge?sysparm_query=short_description CONTAINS {query} — search knowledge articlesGET /api/now/table/cmdb_ci?name={ci_name} — look up configuration item detailsGET /api/now/table/sc_request?opened_by={user} — list service requests by requestersys_id (internal GUID) for record references; the ticket number (INC0001234) is a display field requiring a lookup step.sysparm_fields parameter to restrict response payload to only needed fields.