hootsuite-common-errors

name	hootsuite-common-errors
description	Diagnose and fix Hootsuite common errors and exceptions. Use when encountering Hootsuite errors, debugging failed requests, or troubleshooting integration issues. Trigger with phrases like "hootsuite error", "fix hootsuite", "hootsuite not working", "debug hootsuite".
allowed-tools	Read, Grep, Bash(curl:*)
version	1.5.0
license	MIT
author	Jeremy Longshore <[e-mail]>
tags	["saas","hootsuite","social-media"]
compatibility	Designed for Claude Code

Hootsuite Common Errors

Error Reference

401 Unauthorized

Cause: Access token expired (tokens last ~1 hour). Fix: Refresh token via OAuth:

curl -X POST https://platform.hootsuite.com/oauth2/token \
  -u "$HOOTSUITE_CLIENT_ID:$HOOTSUITE_CLIENT_SECRET" \
  -d "grant_type=refresh_token&refresh_token=$HOOTSUITE_REFRESH_TOKEN"

403 Forbidden

Cause: App lacks required permissions or user doesn't own the resource. Fix: Check app scopes in developer portal. Ensure user has access to the social profile.

422 Unprocessable Entity — scheduledSendTime

Cause: Scheduled time is in the past or invalid ISO 8601 format. Fix: Always use future dates in ISO 8601: new Date(Date.now() + 3600000).toISOString()

422 — socialProfileIds

Cause: Profile ID invalid or disconnected. Fix: List profiles first: GET /v1/socialProfiles and verify IDs.

429 Too Many Requests

Cause: Rate limit exceeded. Fix: Implement exponential backoff. See hootsuite-rate-limits.

Media Upload — State REJECTED

Cause: File too large, wrong format, or exceeds platform limits. Fix: Check per-platform limits: Twitter images 5MB, Facebook 10MB, video varies.

invalid_grant — Token Exchange

Cause: Authorization code expired (30 second lifetime) or already used. Fix: Re-initiate OAuth flow — codes are single-use and expire in 30s.

redirect_uri_mismatch

Cause: Redirect URI doesn't exactly match app registration. Fix: Must match character-for-character, including trailing slash.

Quick Diagnostics

# Test token validity
curl -s -o /dev/null -w "%{http_code}" \
  -H "Authorization: Bearer $HOOTSUITE_ACCESS_TOKEN" \
  https://platform.hootsuite.com/v1/me

# List profiles (verifies full API access)
curl -s -H "Authorization: Bearer $HOOTSUITE_ACCESS_TOKEN" \
  https://platform.hootsuite.com/v1/socialProfiles | python3 -m json.tool

Resources

• Hootsuite API FAQ
• REST API Reference

Next Steps

For debugging tools, see hootsuite-debug-bundle.