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servicenow-platform-docs

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更新时间2026年7月9日 11:58

ServiceNow PRODUCT documentation (concepts, not code) for the Now Platform build/automation and security/risk suites the fleet unifies: Flow Designer / Workflow Studio (no-code automation), App Engine Studio / Application Studio (low-code app building), Integrated Risk Management (IRM/GRC — risk, policy & compliance, audit, vendor/TPRM, privacy), and Security Operations (SecOps — Security Incident Response, Vulnerability Response, Threat Intelligence). Use when the agent needs to understand what these products are, their core concepts, component/table vocabulary, and how they fit together on the Now Platform. Read reference/flow-designer.md, app-engine-studio.md, irm-grc.md, or secops.md, and OVERVIEW.md first for the cross-cutting map. Do NOT use for ServiceNow SDK / Fluent (now-sdk) TypeScript syntax or the metadata-as-code toolchain — use servicenow-sdk-docs for code. Do NOT use for Table API CRUD (servicenow-table-api) or execution-oriented IRM/SecOps MCP table skills.

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Knuckles-Team

Knuckles-Team/servicenow-api

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ServiceNow Platform Product Docs (Flow Designer, App Engine Studio, IRM/GRC, SecOps)

A product-documentation skill-graph (concepts and vocabulary, not code) for the four Now Platform areas the fleet unifies. It complements the code-focused servicenow-sdk-docs (Fluent / now-sdk TypeScript) — this graph answers "what is this product and how does it fit the platform?", not "what is the SDK syntax?".

When to use this vs. sibling skills

This skill (servicenow-platform-docs) — orient on what Flow Designer / Workflow Studio, App Engine Studio, IRM/GRC, or SecOps are; their core concepts and component/table vocabulary; how the four fit together.
servicenow-sdk-docs — ServiceNow SDK / Fluent (now-sdk) TypeScript syntax, decorators, metadata-as-code build/deploy toolchain. Go there for CODE.
servicenow-table-api — generic Table API CRUD patterns.
servicenow-irm-grc / servicenow-workflow-studio — execution-oriented MCP table skills for those specific suites.

Reference index (open the file for the area you need)

Area	File	Read it for
Flow Designer / Workflow Studio	`reference/flow-designer.md`	No-code automation: flows, subflows, actions, triggers, flow logic, decision tables, data pills, spokes / IntegrationHub
App Engine Studio / Application Studio	`reference/app-engine-studio.md`	Low-code app building: scoped apps, tables, forms, experiences/UI, flows, App Engine Management Center (AEMC), citizen-developer roles
Integrated Risk Management (IRM/GRC)	`reference/irm-grc.md`	Risk Management, Policy & Compliance, Audit, Vendor/TPRM, Privacy — the GRC suite, entity/profile framework, controls & indicators
Security Operations (SecOps)	`reference/secops.md`	Security Incident Response, Vulnerability Response, Configuration Compliance, Threat Intelligence — the SOAR engine on the Now Platform

See OVERVIEW.md for the one-page cross-cutting map, and index.json / sources.json for the machine-readable navigation and provenance/freshness manifests.

Freshness note

ServiceNow docs are release-bundled (…Washington DC, Xanadu, Yokohama, Zurich…). The cited pages here were captured from recent bundles (mostly Zurich build/app-dev, some Xanadu). Concepts are stable across releases; exact UI labels and table availability vary by release and installed plugin. Always confirm against the live https://www.servicenow.com/docs/ bundle for the target instance's release.

同仓库更多 Skills

同仓库

servicenow-app-engine

Knuckles-Team/servicenow-api

Build scoped ServiceNow applications as metadata-as-code — the scope/`x_` prefix/now.config.json anatomy, how Fluent artifacts assemble into a whole app (table + business rule + ACL + menu + catalog), and how that reconciles with App Engine Studio / Application Studio. Use when the agent must design a scoped app's structure, map an App Engine Studio artifact to its Fluent API and sample, assemble a multi-artifact app, or package/publish a scoped app. Do NOT use for the now-sdk build/deploy/ATF lifecycle mechanics (use servicenow-sdk-lifecycle), for authoring Flow Designer flows/subflows (use servicenow-workflow-studio), for the raw bundled Fluent samples (use servicenow-sdk-docs), or for ad-hoc record CRUD against a live instance (use servicenow-table-api).

2026-07-0919

servicenow-change-management

Knuckles-Team/servicenow-api

ITSM change-management operations on the ServiceNow Change API via the servicenow-api MCP server — the full change-request lifecycle: query changes, tasks, schedules, CIs, models and standard-change templates; create/update changes and change-tasks; run risk calculation and conflict checks; approve; and delete. Use when the agent must open a normal/standard change, drive it through CAB (conflict check → approve), or inspect change schedules and impacted services. Do NOT use for incidents (servicenow-incident-management), CMDB CI data (servicenow-cmdb), or generic table CRUD (servicenow-table-api); prefer those.

2026-07-0919

servicenow-cicd-devops

Knuckles-Team/servicenow-api

ServiceNow release-engineering surface — CI/CD app install/scan/rollback, DevOps change-control & artifact registration, update-set create/preview/commit/back-out, source-control apply/import, plugin activate/rollback, and ATF test-suite runs via the servicenow-api MCP server. Use when the agent must deploy or roll back a scoped app, publish/install from an app repo, run a code/instance scan, move changes with update sets, pull remote source-control changes, activate a plugin, or execute an Automated Test Framework suite. This is where the dev-tooling skill servicenow-sdk-lifecycle defers for remote deploy/publish/test. Do NOT use for generic record CRUD (servicenow-table-api), data ingest/attachments/batch (servicenow-import-attachment-batch), or flow rendering & email (servicenow-platform-utilities).

2026-07-0919

servicenow-cmdb

Knuckles-Team/servicenow-api

ITOM CMDB operations on the ServiceNow CMDB + CI Lifecycle Management APIs via the servicenow-api MCP server — query configuration items by class, read a CI with its attributes and relations, create/update/patch CI instances, manage CI relationships, and drive the CI lifecycle (status, actions, leases, operators). Use when the agent must inspect or maintain the CMDB graph or govern a CI's lifecycle state. Do NOT use for incidents (servicenow-incident-management), change requests (servicenow-change-management), or generic non-CMDB table CRUD (servicenow-table-api); prefer those.

2026-07-0919

servicenow-hr-ppm

Knuckles-Team/servicenow-api

ServiceNow HR Service Delivery and Project Portfolio Management surface — fetch an employee HR profile and insert PPM cost plans and project tasks via the servicenow-api MCP server. Use when the agent must read a worker's HR profile or seed project financials (cost plans) and project task breakdowns through the dedicated HR/PPM endpoints. Do NOT use for generic table CRUD (servicenow-table-api), release/CI-CD (servicenow-cicd-devops), data ingest/attachments (servicenow-import-attachment-batch), or email/flows/metricbase (servicenow-platform-utilities).

2026-07-0919

servicenow-import-attachment-batch

Knuckles-Team/servicenow-api

ServiceNow data-ingest, file, and batched-REST surface — push rows through Import Sets (single & bulk), upload/get/delete record attachments, and bundle many REST calls into one batch request via the servicenow-api MCP server. Use when the agent must load external data through a transform-mapped import set, attach or fetch a file on a record, or minimize round-trips by batching multiple operations. Do NOT use for direct table CRUD without a transform map (servicenow-table-api), release/CI-CD or update-set promotion (servicenow-cicd-devops), or HR/PPM inserts (servicenow-hr-ppm).

2026-07-0919

name	servicenow-platform-docs
skill_type	skill
description	ServiceNow PRODUCT documentation (concepts, not code) for the Now Platform build/automation and security/risk suites the fleet unifies: Flow Designer / Workflow Studio (no-code automation), App Engine Studio / Application Studio (low-code app building), Integrated Risk Management (IRM/GRC — risk, policy & compliance, audit, vendor/TPRM, privacy), and Security Operations (SecOps — Security Incident Response, Vulnerability Response, Threat Intelligence). Use when the agent needs to understand what these products are, their core concepts, component/table vocabulary, and how they fit together on the Now Platform. Read reference/flow-designer.md, app-engine-studio.md, irm-grc.md, or secops.md, and OVERVIEW.md first for the cross-cutting map. Do NOT use for ServiceNow SDK / Fluent (now-sdk) TypeScript syntax or the metadata-as-code toolchain — use servicenow-sdk-docs for code. Do NOT use for Table API CRUD (servicenow-table-api) or execution-oriented IRM/SecOps MCP table skills.
license	MIT
tags	["servicenow","docs","flow-designer","app-engine-studio","irm","grc","secops","skill-graph","reference"]
metadata	{"author":"Genius","version":"0.1.0"}

ServiceNow Platform Product Docs (Flow Designer, App Engine Studio, IRM/GRC, SecOps)

When to use this vs. sibling skills

This skill (servicenow-platform-docs) — orient on what Flow Designer / Workflow Studio, App Engine Studio, IRM/GRC, or SecOps are; their core concepts and component/table vocabulary; how the four fit together.
servicenow-sdk-docs — ServiceNow SDK / Fluent (now-sdk) TypeScript syntax, decorators, metadata-as-code build/deploy toolchain. Go there for CODE.
servicenow-table-api — generic Table API CRUD patterns.
servicenow-irm-grc / servicenow-workflow-studio — execution-oriented MCP table skills for those specific suites.

Reference index (open the file for the area you need)

Area	File	Read it for
Flow Designer / Workflow Studio	`reference/flow-designer.md`	No-code automation: flows, subflows, actions, triggers, flow logic, decision tables, data pills, spokes / IntegrationHub
App Engine Studio / Application Studio	`reference/app-engine-studio.md`	Low-code app building: scoped apps, tables, forms, experiences/UI, flows, App Engine Management Center (AEMC), citizen-developer roles
Integrated Risk Management (IRM/GRC)	`reference/irm-grc.md`	Risk Management, Policy & Compliance, Audit, Vendor/TPRM, Privacy — the GRC suite, entity/profile framework, controls & indicators
Security Operations (SecOps)	`reference/secops.md`	Security Incident Response, Vulnerability Response, Configuration Compliance, Threat Intelligence — the SOAR engine on the Now Platform

See OVERVIEW.md for the one-page cross-cutting map, and index.json / sources.json for the machine-readable navigation and provenance/freshness manifests.