菜单
Triaged a back-order / out-of-stock condition on an inbound order line and ranks resolution options — alternate DC, substitute SKU, split shipment, or reschedule. Triggered on BACK_ORDER_OOS events.
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基于 SOC 职业分类
Classifies a post-extraction email-channel sales-order envelope into one-click approve, standard review, low-confidence, or fatal-reject. Triggered on EMAIL_ORDER_ENTRY_REQUEST events.
Classifies shipment delay severity (SD-DELAY-001 minor / SD-DELAY-002 severe) and ranks expedite / split-ship / reschedule options. Triggered on DELIVERY_DELAY events.
Detects and classifies Duplicate Purchase Order (PO) exceptions in B2B order intake. Triggered on EDI_850_DUPLICATE_PO events.
Classifies non-duplicate EDI 850 line mismatches (SKU, qty, UOM, ship-to) and selects the appropriate resolution path. Triggered on EDI_850_LINE_MISMATCH events whose metadata.mismatch_sub_type is not PRICE_MISMATCH.
Decides whether to round a PO line up to the Minimum Order Quantity, accept below MOQ, or escalate for a KNMT waiver. Triggered on MIN_ORDER_QTY events.
Classifies a PO whose total quantity exceeds the contract max and recommends a per-line trim plan that preserves pallet integrity where possible. Triggered on OVER_MAX_QTY events.
| name | back-order-resolution |
| description | Triaged a back-order / out-of-stock condition on an inbound order line and ranks resolution options — alternate DC, substitute SKU, split shipment, or reschedule. Triggered on BACK_ORDER_OOS events. |
| metadata | {"version":"1.0.0","author":"CPG Expert-Systems-Architect","required_tools":["mcp-oms-connector","mcp-inventory-service"],"recipes":["BackOrderResolutionRecipe.py"],"constrained_generation":["Guidance","Outlines"]} |
This skill is triggered when a line on an inbound order cannot be fully
fulfilled from the primary distribution centre's on-hand inventory. It
classifies the gap severity and ranks resolution options without
inventing business policy — thresholds and option scoring live in
BackOrderResolutionRecipe.py.
BACK_ORDER_OOS.metadata.ordered_qty and metadata.available_qty. Never
guess — if either is missing, classification fails to human.BACK_ORDER.BackOrderResolutionRecipe.py — the only allowed recipe.BACK_ORDERBackOrderResolutionRecipe.pyGREEN | YELLOW | REDtype field emitted verbatim from the recipe —
not branched on by orchestration.BackOrderResolutionRecipe.pyFAIL_TO_HUMANCompliance Shadow runs first. Verdicts:
BACK_ORDER_SEVERE_GAP_PCT); escalate to
buyer decision. Hard-block applies until escalation completes.Recipe Execution Log must capture:
gap_qty and gap_pctclassification (NO_GAP | MINOR_GAP | SEVERE_GAP)primary_option (top-ranked) + full resolution_options listrecommended_action (SPLIT_SHIPMENT | ALT_DC | SUBSTITUTE | RESCHEDULE)at_risk (gap × unit_price)