Most sales teams have CRM stages that describe rep activity, not buyer progress.
Winning by Design's GTM Playbook Kit fixes this: every stage needs a Goal
(what success looks like), In-Stage Actions (what the rep does), and Exit
Criteria (evidence required to advance). Without all three, pipeline reviews
degenerate into confidence theater.
This skill designs the full sales process — stages, SPICED fields per stage,
conversion metrics, Bowtie handoffs to CS, forecast categories, and inspection
cadences. Load gtm-system-architecture first if you have not scored the six
WbD models. Load sales-enablement after this to build the playbook assets
reps use at each stage.
When to Use
"Design our sales process" or "build a GTM playbook"
"Winning by Design sales process"
"Define deal stages with exit criteria"
"Set up SPICED in our CRM"
"Improve forecast accuracy"
"Build a pipeline review cadence"
"Design SDR-to-AE handoffs"
"Our pipeline is unpredictable — fix it"
Do not use for org design or compensation — use sales-team-building. Do not
use for collateral creation — use sales-enablement after the process is defined.
Authoritative Foundations
Winning by Design — GTM Playbook Development Kit. The core structure: Goal
In-Stage Actions + Exit Criteria per stage. A stage is not "Demo scheduled" —
it is "buyer confirms solution maps to quantified pain" with evidence fields.
Winning by Design — SPICED. Situation, Pain, Impact, Critical Event,
Decision — required qualification dimensions captured progressively through
Discovery and Solution stages, not dumped in one call.
Keenan — Gap Selling. At Discovery/Solution stages, exit criteria should
evidence Current State + Future State + quantified Gap (not rep confidence).
Problem Identification Chart aligns product problems to discovery questions.
Discovery stage gate: no advance on happy ears — buyer-stated impact required.
Playbook → meeting-prep/references/keenan-gap-selling.md.
Winning by Design — Bowtie. Revenue continues after Closed Won. Define
handoff criteria from Sales → Onboarding (CS) with context package: SPICED
summary, stakeholders, success criteria, and expansion signals.
Mark Roberge — The Sales Acceleration Formula. Measure conversion rate
between every stage. Inspect deals against exit criteria, not rep confidence.
Miller Heiman — Strategic Selling. For enterprise deals, map buying
influences (Economic Buyer, User Buyer, Technical Buyer, Coach) alongside
stage progression.
Andy Whyte — MEDDICC (MEDDICC.com). Seven qualification dimensions scored
continuously on every deal: Metrics, Economic Buyer, Decision Criteria, Decision
Process, Identify Pain, Champion, Competition. The MEDDICC scorecard drives
go/no-go at stage gates — not rep confidence. "Always Be Qualifying" means
re-scoring after every customer interaction.
Force Management — MEDDICC Methodology. Original enterprise qualification
framework (PTC/Force Management). Andy Whyte's scorecard operationalizes it for
deal inspection and CRM fields.
John McMahon — Inspection cadence. MEDDICC is the CRO's forecast language:
weekly 1:1s inspect 2–3 deals with evidence per letter; slipping commits get
role-play coaching (Stage 2 Capital demos). Board forecast uses commit / likely /
upside tranches — each backed by MEDDICC proof and named mitigations. Pair Gap
Selling at Discovery to block happy ears. Canonical → gtm-leadership/references/cro-enterprise-strategy.md.
Joey Gilkey — Disposition Science. Six outcome buckets per completed
conversation diagnose top-of-funnel list/message/rep problems before opportunities
enter pipeline stages. Map Meeting Scheduled + Activated → qualified handoff;
Not Now → nurture tier; Not Me/Referred → list rebuild signal. Requires 50+
completions. → references/joey-gilkey-bucketing.md
Ryan Reisert — CRM Activity Buckets. Four contact-level stages
(Uncontacted, In Cadence, Priority, Scheduled) for SDR daily workflow — distinct
from Gilkey dispositions. Design CRM contact stages and SDR→AE handoff tiers at
top of funnel. → references/ryan-reisert-cold-calling.md
SPICED + MEDDICC — complementary, not competing:
Layer
Framework
When
Purpose
Discovery conversation
SPICED (WbD)
Connect → Discovery
Uncover Situation, Pain, Impact, Critical Event
Deal qualification
MEDDICC (Whyte)
Solution → Negotiation
Score EB, Champion, Metrics, Competition with evidence
Use SPICED in early calls. Use MEDDICC scorecard from Solution stage onward
and for any deal ≥$50K ACV. Never advance to Proposal without Champion named
and Economic Buyer engaged (Whyte's rule).
Prerequisites
CRM configured (HubSpot, Salesforce, or Attio)
Average ACV and sales cycle length known
ICP defined (icp-scoring or gtm-context)
Motion selected: transactional, consultative, or strategic (icp-targeting-tiers)
Step-by-Step Process
Phase 1: Motion Selection (WbD by ACV)
ACV Range
Motion
Typical Stages
Cycle
<$5K
Transactional
4–5 stages, self-serve assist
Days–2 weeks
$5K–$50K
Consultative
5–7 stages, SDR optional
2–8 weeks
$50K+
Strategic
7–9 stages, multi-thread required
2–6 months
Pick one motion per segment. Do not run enterprise stages on SMB deals.
Phase 2: Stage Design (GTM Playbook Kit)
For each stage, document all three components:
Component
Definition
Bad Example
Good Example
Goal
What buyer + seller achieve at this stage
"Have a call"
"Pain quantified with business impact"
In-Stage Actions
Rep activities that advance the buyer
"Send follow-up"
"Run SPICED discovery, document Impact $"
Exit Criteria
Evidence required to advance (CRM fields)
"Rep feels good"
"Impact field populated, EB identified"
Consultative motion — reference stage map:
Stage
Goal
Key Exit Criteria (Evidence)
1. Target
Account fits ICP
ICP score ≥ threshold, verified contacts
2. Connect
Interest established
Reply received, Situation documented
3. Discovery
Pain + Impact quantified
SPICED: Pain, Impact, Critical Event captured
4. Solution
Solution validated
Demo complete, requirements confirmed, Champion named
5. Proposal
Commercial terms presented
Proposal sent, Decision Process mapped
6. Negotiation
Terms + procurement engaged
Redlines resolved, EB engaged, MEDDICC complete
7. Closed Won
Contract executed
Signed agreement, handoff package to CS
8. Closed Lost
Learning captured
Loss reason, competitor, stage-of-death
Strategic/enterprise additions: add Technical Validation and Security Review
stages between Solution and Proposal. Require multi-thread map (multi-thread-orchestration).
Phase 3: SPICED Field Mapping
Map SPICED dimensions to stages — capture progressively, not all at once:
SPICED
Captured By Stage
CRM Field Examples
Situation
Connect → Discovery
current_tools, team_size, process_today
Pain
Discovery
primary_pain, pain_owner
Impact
Discovery
impact_annual_cost, impact_metric
Critical Event
Discovery → Solution
why_now, deadline_date
Decision
Solution → Proposal
economic_buyer, decision_process, criteria
Disqualification rule: No Critical Event by end of Discovery → downgrade to
nurture or Closed Lost. No deal urgency = no deal timeline.
Phase 4: MEDDICC Scorecard (Andy Whyte)
Score each dimension 0 (unknown), 1 (suspected), or 2 (confirmed with evidence).
Re-score after every meeting. Load meeting-prep for discovery questions and
sales-coaching for manager-led deal reviews.
Letter
Dimension
Confirmed (Score 2) Requires
CRM Field
M
Metrics
Buyer-defined KPIs with baseline and target
success_metrics, metric_baseline
E
Economic Buyer
Named person with budget authority; met directly
economic_buyer_name, eb_engaged_date
D
Decision Criteria
Documented evaluation criteria (incl. yours)
decision_criteria
D
Decision Process
Mapped steps, dates, approvers
decision_process_steps
I
Identify Pain
Quantified pain + cost of inaction
identified_pain, cost_of_inaction
C
Champion
Power + influence + personal win + sells internally
champion_name, champion_test_passed
C
Competition
Named competitors, status quo, build-vs-buy assessed
competition_landscape
Andy Whyte — Champion test (all four required):
Has power to influence the decision (not just enthusiasm)
Has a personal win if the deal closes
Can articulate the problem without your help
Has committed to sell internally when you are not in the room
Stage gate minimums (consultative $5K–$50K):
Advance To
Minimum MEDDICC Score
Hard Requirements
Solution (from Discovery)
6/14
Pain=2, Metrics≥1
Proposal
10/14
Champion=2, EB≥1, Decision Process≥1
Negotiation
12/14
EB=2, Decision Criteria=2
Commit forecast
13/14
All dimensions ≥1, no zeros on E/I/C
Enterprise ($50K+): add Paper Process (legal_review_steps, procurement_contact)
and require multi-thread map before Proposal (multi-thread-orchestration).
Go/No-Go: Score <6 at Solution stage → nurture. Score <10 at Proposal → do not
send proposal. Score drops week-over-week → manager deal review within 48 hours.
Phase 5: Conversion Metrics (Roberge + WbD)
Define target conversion rates between stages. Measure monthly:
Conversion
Formula
Healthy Range (Consultative)
Target → Connect
Connects / Targets worked
15–25%
Connect → Discovery
Meetings held / Connects
40–60%
Discovery → Solution
Demos / Discoveries
50–70%
Solution → Proposal
Proposals / Demos
40–60%
Proposal → Closed Won
Wins / Proposals
25–40%
When a conversion drops >10 points below baseline, inspect exit criteria —
reps are advancing deals without evidence, or the stage Goal is wrong.
Time-in-stage limits: Discovery >21 days without Critical Event = stalled.
Alert + manager review. Proposal >30 days without EB engagement = at risk.
Phase 6: Bowtie Handoffs
Sales process does not end at Closed Won. Define handoff packages:
Handoff
From → To
Package Contents
SLA
MQL → SDR/AE
Marketing → Sales
Source, campaign, SPICED Situation
24 hours
SDR → AE
SDR → AE
SPICED summary, meeting notes, next steps
Same day
AE → CS
Sales → Onboarding
Full SPICED, stakeholders, success criteria, contract scope
Before kickoff
CS → AE (expansion)
CS → Sales
Usage signals, expansion trigger, champion status
On signal
Load gtm-system-architecture for the full Bowtie (Onboarding → Adoption →
Expansion → Renewal) and CS stage design.
Phase 7: Forecast Categories
Stage Group
Forecast Category
Confidence
Target, Connect
Pipeline
10–20%
Discovery, Solution
Upside
30–50%
Proposal, Negotiation
Commit
70–85%
Closed Won
Won
100%
Commit deals require all Exit Criteria for Proposal stage met — not rep optimism.
Phase 8: Deal Inspection Cadence
Weekly pipeline review (60 min):
New deals entered — exit criteria met for current stage?
Stalled >14 days — which SPICED/MEDDICC dimension is missing?
Commit at risk — what changed since last week?
Missing next steps — action assigned with date
Close date pushed — pattern or one-off?
Deal review questions (never "how do you feel?"):
"Walk me through each SPICED field — what's the evidence?"
"Who is the Economic Buyer and when did you last speak to them?"
"What is the Critical Event date and what happens if they miss it?"
"What would cause this deal to die?"
Load sales-coaching for REKS-based manager coaching on process adherence.
Output Format
GTM sales process document containing: motion selection rationale, full stage
table (Goal + Actions + Exit Criteria), SPICED/MEDDICC CRM field map, conversion
metric targets, time-in-stage rules, Bowtie handoff specs, forecast categories,
and weekly inspection agenda.
Use templates/output-template.md for the deliverable structure. Run
scripts/check-output.py on the finished document before delivery.
Quality Check
Before delivering, verify:
Every stage has Goal, In-Stage Actions, AND Exit Criteria — not just a label
Exit criteria are evidence fields in CRM, not subjective judgments
SPICED dimensions mapped to specific stages with disqualification rules
MEDDICC scorecard defined with 0/1/2 scoring and stage gate minimums
Champion test (Whyte) documented with four criteria
SPICED + MEDDICC field mapping shows no duplicate/conflicting CRM fields
Conversion rate targets defined between each stage pair
Time-in-stage limits set with alert thresholds
AE → CS handoff package defined (Bowtie continuity)
Forecast categories tied to exit criteria, not rep confidence
Stages named after rep activity. "Demo scheduled" is an action, not a
stage goal. Fix: name stages after buyer outcomes; actions live inside the stage.
SPICED collected once, never updated. SPICED fields go stale. Fix:
require re-validation at Proposal stage; Critical Event dates must be current.
No conversion metrics. You cannot diagnose a broken process without
stage-to-stage rates. Fix: baseline conversions, review monthly.
Handoff to CS is an email. CS starts blind, churn risk spikes. Fix:
structured handoff package with SPICED summary and success criteria.
Too many stages. More than 9 stages creates CRM friction without accuracy
gains. Fix: consolidate admin-heavy stages; keep 5–7 for consultative.
Process without enablement. Reps know the stages but lack talk tracks.
Fix: load sales-enablement to build playbook assets per stage.