gift-purchase-option

name	gift-purchase-option
description	Customer wants to purchase a course as a gift for someone else.
sample_size	47
validation	{"required_phrases":["let me know if"],"forbidden_patterns":[]}
metrics	{"sample_size":47,"avg_thread_length":3.7,"top_phrases":[{"phrase":"let me know if","count":28,"percent":59.6},{"phrase":"if you have any","count":22,"percent":46.8},{"phrase":"me know if you","count":15,"percent":31.9},{"phrase":"know if you have","count":15,"percent":31.9},{"phrase":"please let me know","count":14,"percent":29.8},{"phrase":"email let me know","count":11,"percent":23.4},{"phrase":"using that email address","count":11,"percent":23.4},{"phrase":"you have any further","count":10,"percent":21.3},{"phrase":"have any further questions","count":10,"percent":21.3},{"phrase":"license to email let","count":10,"percent":21.3}]}

Gift Purchase Option

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hey Tanguy,"
• "Hey,"

Common core lines:

• "Thanks for reaching out!"
• "Please let me know if you have any further questions!"
• "I've transferred your license to [EMAIL]."

Common closings:

• "Please let me know if you have any further questions!"
• "Please let me know if they have trouble logging in or if you have any further questions!"
• "Please let me know if your friend has trouble logging in or if you have any further questions!"

Phrases That Work (4-gram frequency)

• "let me know if" — 28 (59.6%)
• "if you have any" — 22 (46.8%)
• "me know if you" — 15 (31.9%)
• "know if you have" — 15 (31.9%)
• "please let me know" — 14 (29.8%)
• "email let me know" — 11 (23.4%)
• "using that email address" — 11 (23.4%)
• "you have any further" — 10 (21.3%)
• "have any further questions" — 10 (21.3%)
• "license to email let" — 10 (21.3%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Please let me know if you have any further questions!"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above