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14-email-marketing
Thiet lap va van hanh email marketing — welcome series, nurture, promotion, re-engage — toi uu cho thi truong Viet Nam
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Thiet lap va van hanh email marketing — welcome series, nurture, promotion, re-engage — toi uu cho thi truong Viet Nam
用 Codex 或 Claude 帮你安装 复制这段 Prompt,粘贴到 Codex、Claude 或其他助手里,让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Foundation skill for global personal brand cluster. Creates `.agents/personal-brand-context-global.md` with region-specific personal brand context plus visual identity and visual asset inventory (style refs, face refs, logo, palette, background). 4 region variants (US/EU/SEA/LATAM); each covers founder/coach/creator inside. Reads BEFORE other PB skills (23-28 global). Trigger: 'global personal brand', 'international personal brand', 'US founder brand', 'EU coach brand', 'creator economy global', 'personal brand reference image', 'personal visual identity'.
AI Avatar production pipeline for global markets — 3-tier tools (Free/Pro/Enterprise), 4 workflows (single avatar, translate, batch, hybrid), reference image intake for avatar prompts, face/style/logo/palette replacement workflows, voice clone, anti-detection, QA Score 100. Has 4 region variants for DISCLOSURE LAW (US FTC, EU AI Act, SEA per country, LATAM mixed). Tools: HeyGen, Synthesia, ElevenLabs, Captions, Rask AI. Trigger: 'AI avatar', 'HeyGen', 'Synthesia', 'avatar AI video', 'talking head AI', 'AI video translate', 'batch AI video', 'avatar reference image', 'AI avatar prompt', 'replace avatar face'.
Khi nguoi dung muon tao hoac cap nhat tai lieu goc ve personal brand — dinh vi ca nhan, niche, story arc, content pillars, audience ca nhan, brand voice, visual identity, visual asset inventory (anh style ref, face ref, logo, palette), monetization muc tieu. Cung dung khi nguoi dung nhac 'personal brand', 'thuong hieu ca nhan', 'ho so ca nhan', 'founder context', 'coach context', 'creator context', 'ICP cho ca nhan', 'anh reference ca nhan', 'visual identity ca nhan'. Foundation skill — chay TRUOC moi skill personal brand khac (23-28). Tao file `.agents/personal-brand-context.md` voi 13+ sections.
Pipeline AI Avatar production deep dive — 3 tier tools (Free/Pro/Enterprise), 4 workflow (single avatar / translate da ngon ngu / batch production / hybrid real+AI), reference image intake de tao prompt avatar, face/style/logo/palette replacement workflow, voice clone protocol, anti-detection cho FB/IG/TikTok VN, ethics & disclosure VN (Nghi dinh 147/2024), QA Score 100 diem. Tools: HeyGen, Synthesia, ElevenLabs, Captions, Rask AI, Vbee. Trigger: 'tao avatar AI', 'video AI HeyGen', 'voice clone ElevenLabs', 'lipsync Captions', 'AI video translate', 'talking head AI', 'batch video AI', 'pipeline AI avatar', 'anh reference avatar', 'prompt avatar AI', 'thay mat avatar'.
Master design skill for ai-business-skills — covers 8 design categories (personal brand, business logo, campaign visual, day-to-day marketing, editorial, infographic, web mockup, quote graphic). Auto-reads brand identity (logo + palette + typography) from project context, composes prompts aligned with brand voice, and generates images via gpt-image-2 (OpenAI's image model) when an API key is available — otherwise outputs paste-ready prompts for 5 platforms (DALL-E 3, MidJourney, Leonardo, Imagen, Bing/Copilot Designer). Includes Prompt Director mode: accepts reference images, analyzes style/composition, creates copy-paste-ready master prompts, asks for the exact missing assets (face, brand colors, logo, product), and handles multiple images as separate optimized prompt flows. Clearly separates personal vs. brand work, and routes web mockup requests to dedicated HTML skills when appropriate. Triggers — "design image", "create logo", "campaign visual", "social post design", "infographic", "key visual", "hero we
Master design skill cho ai-business-skills — 8 loại thiết kế (personal brand, business logo, campaign visual, marketing day-to-day, editorial, infographic, web mockup, quote graphic). Tự đọc brand identity (logo + palette + font) từ project context, compose prompt phù hợp brand voice, gen ảnh qua gpt-image-2 nếu có API hoặc fallback prompt cho 5 platform (DALL-E 3, MidJourney, Leonardo, Imagen, Bing). Có Prompt Director mode: nhận ảnh reference, phân tích style/composition, tạo master prompt copy-paste-ready, hỏi đúng asset còn thiếu (mặt, màu thương hiệu, logo, sản phẩm), xử lý nhiều ảnh thành nhiều luồng prompt riêng. Phân biệt rõ thiết kế cá nhân vs thương hiệu, biết khi nào route sang HTML skills cho web mockup. Triggers — "thiết kế ảnh", "làm logo", "ảnh poster", "banner campaign", "social post", "infographic", "key visual", "hero web mockup", "ảnh truyền thông", "avatar cá nhân", "monogram", "quote graphic", "prompt MidJourney", "prompt DALL-E", "ảnh reference", "prompt master", "đổi màu thương hiệu", "
| name | 14-email-marketing |
| description | Thiet lap va van hanh email marketing — welcome series, nurture, promotion, re-engage — toi uu cho thi truong Viet Nam |
| argument-hint | <audience + objective + sequence type> |
| metadata | {"version":"2.0.0","category":"operations"} |
| triggers | ["email marketing","chuoi email","email tu dong","welcome email","email nurture","email sequence","Brevo","thiet lap email"] |
| output | File .md chua chien luoc email marketing day du — sequence template, automation flow, subject line, segmentation, A/B test, va KPI tracking |
| related | ["01-lich-noi-dung","05-copy-quang-cao","09-insight-khach-hang","12-brief-landing-page","15-social-listening"] |
Email la kenh so huu — khong phu thuoc thuat toan, khong mat tien tiep can lai nguoi da dang ky.
Hoi user toi da 4 cau:
| Nguyen tac | Giai thich |
|---|---|
| Gia tri truoc ban hang | 80% email cung cap gia tri, 20% email ban hang |
| Phan khuc truoc gui | Khong bao gio gui cung 1 email cho toan bo list |
| 1 email = 1 muc dich | Moi email chi co 1 CTA chinh |
| Mobile-first | 70%+ doc email tren dien thoai — thiet ke cho man hinh nho truoc |
| Test lien tuc | A/B test subject line va thoi gian gui moi tuan |
| Ton trong nguoi nhan | Co link unsubscribe ro rang, khong spam |
| Thanh phan | Gioi han | Vai tro |
|---|---|---|
| Subject line | 50 ky tu (30 ky tu hien thi tren mobile) | Quyet dinh open rate |
| Preview text | 90 ky tu | Bo sung cho subject line, tang open rate |
| Header | Logo + ten thuong hieu | Nhan dien nhanh |
| Body | 150–300 tu (nurture), 100–200 tu (promotion) | Noi dung chinh |
| CTA | 1 CTA chinh, toi da 1 CTA phu | Chuyen doi |
| Footer | Unsubscribe + dia chi + lien he | Tuan thu phap luat |
| Cong thuc | Vi du | Khi dung |
|---|---|---|
| Curiosity (To mo) | "Dieu 90% nguoi lam sai khi [chủ de]" | TOFU, nurture |
| Benefit (Loi ich) | "[Ket qua] trong [thoi gian] — day la cach" | MOFU, nurture |
| Urgency (Khan cap) | "Con 24h — [uu dai] het han ngay mai" | BOFU, promotion |
| Personalization (Ca nhan) | "[Ten], minh co thu nay cho ban" | Re-engage, VIP |
| Number (So lieu) | "5 buoc de [dat ket qua] — buoc 3 quan trong nhat" | Giao duc, nurture |
| Nhom | Tieu chi | Email phu hop |
|---|---|---|
| Active | Mo email trong 30 ngay gan nhat | Tat ca loai email |
| Warm | Mo email 31–60 ngay truoc | Nurture + offer nhe |
| Cold | Khong mo email 60+ ngay | Re-engage sequence |
| Engaged | Click link trong 14 ngay | Offer cu the, BOFU |
| New | Dang ky trong 7 ngay | Welcome sequence |
| Nhom | Tieu chi | Email phu hop |
|---|---|---|
| Chua mua | Dang ky nhung chua mua | Nurture → Trial offer |
| Da mua 1 lan | Mua 1 lan, chua quay lai | Re-purchase offer + cross-sell |
| Khach trung thanh | Mua 3+ lan | VIP offer, loyalty, referral |
| Khach cu (Churned) | Mua truoc, khong hoat dong 90+ ngay | Win-back offer |
| Nhom | Tieu chi | Email phu hop |
|---|---|---|
| Quan tam [A] | Click vao noi dung ve [chu de A] | Noi dung sau ve [A] |
| Quan tam [B] | Click vao noi dung ve [chu de B] | Noi dung sau ve [B] |
| Chua xac dinh | Chua click du de phan loai | Survey email hoac noi dung da dang |
| # | Thoi diem | Subject line | Noi dung chinh | CTA |
|---|---|---|---|---|
| 1 | Ngay lap tuc | "Chao mung [Ten] — day la mon qua cho ban" | Gioi thieu thuong hieu + giao gia tri ngay (ebook, checklist, voucher) | Download/Su dung ngay |
| 2 | +2 ngay | "[Ten], 3 dieu ban nen biet ve [thuong hieu]" | Cau chuyen thuong hieu + gia tri khac biet + social proof | Doc them tren blog/website |
| 3 | +4 ngay | "Cach [thuong hieu] giup [X nguoi] dat duoc [ket qua]" | Case study/Testimonial + CTA den buoc tiep theo | Dat lich / Xem san pham |
| # | Thoi diem | Chu de | Loai noi dung |
|---|---|---|---|
| 1 | +7 ngay | Giai quyet pain point #1 | Giao duc — chia se kien thuc |
| 2 | +10 ngay | Giai quyet pain point #2 | Giao duc — huong dan cu the |
| 3 | +14 ngay | Social proof manh | Case study + so lieu ket qua |
| 4 | +17 ngay | Soft offer | Gioi thieu san pham/dich vu nhu giai phap |
| 5 | +21 ngay | Hard offer + khan cap | Uu dai co thoi han + CTA manh |
| # | Thoi diem | Subject line | Noi dung chinh | CTA |
|---|---|---|---|---|
| 1 | Ngay 1 | "Lau roi khong gap [Ten] — minh nho ban" | Nhac lai gia tri + hoi co con quan tam khong | Click de tiep tuc nhan email |
| 2 | +3 ngay | "[Ten], day la thu minh danh rieng cho ban" | Offer doc quyen cho nguoi quay lai | Su dung offer |
| 3 | +7 ngay | "Email cuoi cung — ban co muon tiep tuc?" | Thong bao se ngung gui neu khong phan hoi | Click de o lai / Tu dong xoa |
| # | Thoi diem | Vai tro |
|---|---|---|
| 1 | 3 ngay truoc | Thong bao — "Sap co uu dai dac biet" |
| 2 | Ngay khai truong | Offer chinh — gia, loi ich, deadline, CTA |
| 3 | 24h truoc het han | Nhac nho — "Con 24h" + khan cap |
| Trigger | Noi dung | |
|---|---|---|
| Dat hang thanh cong | Xac nhan don hang | Chi tiet don + buoc tiep theo |
| Thanh toan thanh cong | Hoa don / Bien lai | So tien, ma don, lien he ho tro |
| Dat lich thanh cong | Xac nhan lich hen | Thoi gian, dia diem, chuan bi gi |
| Hoan thanh dich vu | Cam on + khao sat | Hoi trai nghiem + de nghi review |
Trigger: [Hanh dong cua user]
│
├── Gui email 1 (ngay lap tuc)
│
├── Doi 2 ngay
│
├── Dieu kien: Da mo email 1?
│ ├── Co → Gui email 2A (noi dung tiep theo)
│ └── Khong → Gui email 2B (subject line khac, noi dung giong)
│
├── Doi 3 ngay
│
├── Dieu kien: Da click link trong email 2?
│ ├── Co → Chuyen sang nhom "Engaged" → Gui offer
│ └── Khong → Gui email 3 (gia tri cao, thu hut lai)
│
└── Ket thuc sequence → Chuyen sang email dinh ky
Dang ky moi
│
├── Welcome Email 1 (ngay) — Chao mung + qua
├── Welcome Email 2 (+2 ngay) — Cau chuyen
├── Welcome Email 3 (+4 ngay) — Social proof
│
├── Dieu kien: Da click bat ky link nao?
│ ├── Co → Nhom "Warm" → Bat dau Nurture Sequence
│ └── Khong → Nhom "Cold" → Re-engage Sequence
│
├── Nurture 1–5 (+7 den +21 ngay)
│
├── Dieu kien: Da mua hang?
│ ├── Co → Chuyen sang Post-purchase flow
│ └── Khong → Offer cuoi + khan cap → Chuyen sang email dinh ky
│
└── Email dinh ky (1/tuan) — 80% gia tri, 20% offer
| Uu tien | Yeu to | Bien the A | Bien the B | Chi so do | Mau toi thieu |
|---|---|---|---|---|---|
| 1 | Subject line | Curiosity | Benefit | Open rate | 500 email/bien the |
| 2 | Thoi gian gui | 8:30 AM | 8:00 PM | Open rate | 500 email/bien the |
| 3 | CTA | Button mau cam | Button mau xanh | Click rate | 500 email/bien the |
| 4 | Do dai email | Ngan (150 tu) | Dai (300 tu) | Click rate | 500 email/bien the |
| 5 | Ten nguoi gui | Ten thuong hieu | Ten ca nhan | Open rate | 500 email/bien the |
| Khung gio | Hieu qua | Ly do | Loai email phu hop |
|---|---|---|---|
| 8:00–9:00 AM | Cao | Dau ngay lam viec, kiem tra email | Nurture, giao duc, B2B |
| 12:00–1:00 PM | Trung binh–Cao | Nghi trua, luot dien thoai | Promotion, uu dai |
| 8:00–9:00 PM | Cao | Toi, thu gian, doc email ca nhan | Promotion, re-engage, B2C |
| 6:00–7:00 AM | Trung binh | Nguoi day som, truoc khi di lam | Newsletter, digest |
Luu y:
| Hang muc | Yeu cau | Cach kiem tra |
|---|---|---|
| SPF | Them record SPF vao DNS | MXToolbox.com |
| DKIM | Ky so email bang DKIM key | MXToolbox.com |
| DMARC | Them record DMARC vao DNS | MXToolbox.com |
| Domain rieng | Gui email tu domain cua thuong hieu, khong dung @gmail.com | Cai dat trong Brevo |
| Warm-up | Tang dan so luong gui: 50 → 100 → 200 → 500/ngay | Theo doi bounce rate |
| List hygiene | Xoa email bounce, khong mo 6 thang | Chay moi quy |
| Tuan | So email/ngay | Doi tuong gui | Muc dich |
|---|---|---|---|
| Tuan 1 | 50–100 | Noi bo + khach hang than | Test ky thuat, xay reputation |
| Tuan 2 | 100–300 | Subscriber moi nhat (engaged) | Tang reputation |
| Tuan 3 | 300–500 | Mo rong them nhom Active | On dinh |
| Tuan 4+ | 500–1000+ | Toan bo list (tru Cold) | Van hanh binh thuong |
| Tool | Free tier | Gia | Diem manh | Khi dung |
|---|---|---|---|---|
| Brevo (khuyen dung) | 300 email/ngay, unlimited contacts | Tu $9/thang | Automation manh, UI tieng Viet, server chau A | Mac dinh cho thi truong VN |
| Mailchimp | 500 contacts, 1000 email/thang | Tu $13/thang | Template dep, tich hop nhieu | Khi can nhieu template |
| Kit (ConvertKit) | 1000 subscribers | Tu $15/thang | Tot cho creator, landing page built-in | Personal brand, educator |
| Yeu cau | Cach thuc hien |
|---|---|
| Dong y (Consent) | Form dang ky co checkbox dong y nhan email (khong tick san) |
| Quyen rut dong y | Link unsubscribe trong moi email, xu ly trong 24h |
| Bao mat du lieu | Ma hoa danh sach email, khong chia se voi ben thu 3 |
| Muc dich ro rang | Ghi ro "Dang ky nhan email ve [noi dung gi]" |
| Quyen xoa du lieu | Cung cap cach de user yeu cau xoa toan bo du lieu |
| KPI | Cong thuc | Benchmark VN | Kem | Tot | Xuat sac |
|---|---|---|---|---|---|
| Open rate | So mo / So gui | 15–25% | <15% | 25–35% | >35% |
| Click rate (CTR) | So click / So gui | 1–3% | <1% | 3–5% | >5% |
| Click-to-open rate (CTOR) | So click / So mo | 10–15% | <10% | 15–25% | >25% |
| Unsubscribe rate | So huy / So gui | 0.3–1% | >1% | 0.1–0.3% | <0.1% |
| Bounce rate | So bounce / So gui | 1–3% | >3% | 0.5–1% | <0.5% |
| Spam complaint | So complaint / So gui | 0.05–0.1% | >0.1% | <0.05% | <0.01% |
| KPI | Cong thuc | Muc tieu |
|---|---|---|
| List growth rate | (Sub moi - Unsub) / Tong sub | >5%/thang |
| Revenue per email | Doanh thu tu email / So email gui | Tang MoM |
| Conv rate | So mua hang / So click | >2% |
| Email ROI | (Revenue - Cost) / Cost | >30x |
# Chien Luoc Email Marketing — [Ten thuong hieu]
Ngay tao: [YYYY-MM-DD]
Tool: [Brevo / Mailchimp / Kit]
So subscriber hien tai: [X]
---
## 1. Muc tieu
| Muc tieu | Chi so | Target | Thoi han |
|----------|--------|--------|---------|
| [Muc tieu 1] | [KPI] | [Con so] | [Thang/Quy] |
| [Muc tieu 2] | [KPI] | [Con so] | [Thang/Quy] |
## 2. Phan khuc doi tuong
| Nhom | Tieu chi | So luong | Email phu hop |
|------|---------|---------|--------------|
| [Nhom 1] | [Tieu chi] | [X] | [Loai email] |
| [Nhom 2] | [Tieu chi] | [X] | [Loai email] |
| [Nhom 3] | [Tieu chi] | [X] | [Loai email] |
## 3. Welcome Sequence
### Email 1 — Chao mung
- **Subject:** [50 ky tu]
- **Preview:** [90 ky tu]
- **Noi dung:** [Tom tat 2–3 cau]
- **CTA:** [Hanh dong]
- **Gui:** Ngay khi dang ky
### Email 2 — Cau chuyen
- **Subject:** [50 ky tu]
- **Preview:** [90 ky tu]
- **Noi dung:** [Tom tat 2–3 cau]
- **CTA:** [Hanh dong]
- **Gui:** +2 ngay
### Email 3 — Social proof
- **Subject:** [50 ky tu]
- **Preview:** [90 ky tu]
- **Noi dung:** [Tom tat 2–3 cau]
- **CTA:** [Hanh dong]
- **Gui:** +4 ngay
## 4. Nurture Sequence
| # | Ngay | Chu de | Subject line | CTA |
|---|------|--------|-------------|-----|
| 1 | +7 | [Chu de] | [Subject] | [CTA] |
| 2 | +10 | [Chu de] | [Subject] | [CTA] |
| 3 | +14 | [Chu de] | [Subject] | [CTA] |
| 4 | +17 | [Chu de] | [Subject] | [CTA] |
| 5 | +21 | [Chu de] | [Subject] | [CTA] |
## 5. Lich gui email dinh ky
| Ngay | Gio | Loai email | Doi tuong | Chu de |
|------|-----|-----------|----------|-------|
| Thu 3 | 8:30 AM | Nurture/Giao duc | Active | [Chu de tuan] |
| Thu 5 | 8:00 PM | Promotion (neu co) | Engaged | [Offer] |
## 6. Automation Flow
[Mo ta flow bang text hoac so do]
## 7. A/B Test Plan thang nay
| Tuan | Yeu to test | Bien the A | Bien the B | Chi so do |
|------|------------|-----------|-----------|-----------|
| 1 | [Yeu to] | [A] | [B] | [Chi so] |
| 2 | [Yeu to] | [A] | [B] | [Chi so] |
## 8. Checklist thiet lap
- [ ] Domain email da verify (SPF + DKIM + DMARC)
- [ ] Template email da thiet ke (brand colors, logo, footer)
- [ ] Welcome sequence da cai dat va test
- [ ] Phan khuc doi tuong da tao
- [ ] Unsubscribe link hoat dong
- [ ] Test gui noi bo thanh cong
- [ ] Warm-up plan da bat dau
09-insight-khach-hang — hieu pain point de viet email nurture dung noi dau05-copy-quang-cao — dung chung cong thuc copywriting cho subject line va body01-lich-noi-dung — dong bo email voi lich content tong the12-brief-landing-page — landing page la dich den cua CTA trong email13-phan-tich-du-lieu — phan tich hieu suat email marketing hang tuan/thang15-social-listening — bat xu huong de tao noi dung email kip thoi