| name | server-training-guide |
| description | Build an onboarding and training guide for restaurant front-of-house staff (servers, hosts, bartenders). Use when asked to train a new server, create FOH onboarding, write service standards, or build a restaurant training program. Produces a phased training plan (shadow → hands-on → solo with support), the service-sequence standards, menu and allergen knowledge checks, POS and side-work basics, and a sign-off checklist that says when someone's ready to work a section alone. |
| homepage | https://mohitagw15856.github.io/pm-claude-skills/skill/server-training-guide.html |
| metadata | {"openclaw":{"emoji":"🧠"}} |
Server Training Guide Skill
Most restaurants "train" by throwing a new hire on the floor with a tray and hoping. The result is inconsistent service and quick turnover. This skill builds a real ramp: a new server learns the steps of service, the menu, and the systems in a sequence, with a clear bar for when they're ready to run a section solo.
Working from a brief
Given the restaurant type, produce the full guide — infer the service style (fine dining, casual, fast-casual, bar) and scale the depth and standards to it.
Required Inputs
Ask for (if not provided, else infer and label):
- Restaurant type / service style and the role (server, host, bartender, busser)
- Menu complexity and any signature service points (tableside, wine program, allergen protocol)
- Systems — POS, reservation/waitlist, payment, and how long the ramp should be (e.g. 3–5 shifts)
Output Format
Training phases
A staged ramp with what happens and who owns it:
- Orientation — culture, standards, safety, sanitation basics.
- Shadow — follow a trainer, observe the full service sequence.
- Hands-on with a trainer — take tables with support.
- Solo with a safety net — own a small section, trainer on call.
- Sign-off — cleared for a full section.
Service-sequence standards
The steps of service for this restaurant (greet time, drink/order timing, check-backs, pre-bussing, the close), with the specific standards (e.g. "greet within 2 minutes").
Knowledge checks
Menu and allergen quiz points, upsell/pairing basics, and the "86 / substitution / allergy" protocol every server must know cold.
Systems & side-work
POS order flow, payment and comps/voids policy, opening/closing side-work, and section/station setup.
Sign-off checklist
The observable competencies a trainer checks before solo — greeting, order accuracy, timing, allergen handling, POS, closing.
Quality Checks
Anti-Patterns
- Day-one solo with no shadow or support
- Service "standards" too vague to observe or coach
- Skipping the allergen/86 protocol (a safety and liability gap)
- No defined bar for readiness — trainers guessing
- A binder no one uses instead of hands-on, checked practice
