oficina-fideliza

name	oficina-fideliza
display_name	Oficina Fideliza
description	Generates complete automated post-service sequences for Brazilian auto repair shops and dealerships — NPS, future service reminders, no-show recovery, and seasonal alerts. Turns one-time customers int
version	1.0.0
author	claudio_felix
license	MIT
tags	["automotive","retention","whatsapp","brazil","nps","post-service","customer-success"]
marketplace_url	https://myclaude.sh/p/oficina-fideliza
user-invocable	true

Oficina Fideliza

Generates complete automated post-service sequences for Brazilian auto repair shops, autocenters, and dealerships — NPS, future service reminders, no-show recovery, and seasonal campaigns.

What it does

• Generates personalized D+0 to D+365 sequence based on service type
• Creates 1-click NPS script with routing (promoter → referral request / detractor → human service)
• Produces no-show recovery sequence (3 messages with correct timing)
• Generates contextual seasonal alerts (IPVA, rainy season, school holidays, summer)
• Includes referral request script and reactivation sequence
• Defines success metrics by objective

How to install

myclaude install oficina-fideliza

How to use

/oficina-fideliza

With direct context:

/oficina-fideliza type=shop service="oil-change" client="João, Civic 2021" tone=informal

Requirements

• Claude Code (any version)
• To implement: WhatsApp Business API or partner platform (BotConversa, Letalk, Z-API)
• Minimum customer database (name + phone + vehicle + service performed)

Target market

Brazilian automotive sector — generated messages are in Portuguese (pt-BR) as they are intended for Brazilian end customers.

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