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Marketing and communications expertise from Elena covering last-minute requests, emergency protocols, channel selection, and timeline management for festival communications

Lost and found operations expertise from Maria covering intake procedures, claiming process, fraud prevention, and pattern recognition for efficient item recovery

Security protocols and vendor management expertise from Marcus covering emergency response codes, vendor relations, and operational safety

Expert customer service guidance from Madame Zelda for managing guest interactions, queue flow, and creating memorable festival experiences

Expert knowledge for running winter festival operations covering customer experience, security, vendor relations, lost & found, and marketing communications