菜单
Handle customer support tickets, SLAs, and field-service interventions. Use for helpdesk, tickets, support, SLAs, or on-site service jobs.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Remove signs of AI-generated writing from text. Use when drafting or editing user-facing copy in Odoo (emails, product descriptions, website pages, knowledge articles, chatter messages) so it reads natural and human-written. Based on Wikipedia's "Signs of AI writing" guide.
Post messages and notes in Odoo chatter, schedule activities, attach files, and manage followers via the external API. Use when the user wants to log a call, leave an internal note, send an email through Odoo, schedule a follow-up, or add an attachment to any record.
Build automated actions, server actions, scheduled jobs, and email triggers in Odoo. Use when the user wants "when X happens, do Y", or a scheduled/recurring task.
Work with vendors, RFQs, purchase orders, receiving goods, and paying vendor bills. Use when the user mentions buying, purchase, inkoop, vendors/suppliers, POs, bills, or procurement.
Deduplicate, enrich, and fix data quality — especially contacts, products, leads. Use for dedupe, merging duplicates, fixing formatting, enrichment, or data-quality audits.
Add custom fields, adjust views/forms, and customize models without writing a module (Studio-style changes). Use when the user wants to add a field, change a form layout, or customize a view.
| name | support |
| description | Handle customer support tickets, SLAs, and field-service interventions. Use for helpdesk, tickets, support, SLAs, or on-site service jobs. |
| triggers | ["support","helpdesk","ticket","sla","field service","fsm","service","customer issue"] |
| odoo_modules_any | ["helpdesk","industry_fsm"] |
Inbound customer issues and scheduled on-site work.
helpdesk.ticket — customer issue (stage, priority, SLA, team)helpdesk.team — support team with its own stages and SLAshelpdesk.stage — kanban stage per teamhelpdesk.sla — SLA policy (priority + tag → target time)project.task (with is_fsm = True) — field service task/visitmail.template — canned responsesteam_id, set priority, tag, pick user_idmessage_post using a mail.templatefold = True), SLA closesproject.task with worksheet and signature capturemail.alias; parsing fails silently — check mail.alias.mc_alias_id if tickets don't appear.