菜单
Assesses renewal risk for a specific account 60-90 days out — health trend, usage trajectory, billing history, champion strength, and contract posture in one read. Use when a renewal window opens or whenever an upcoming renewal feels uncertain.
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基于 SOC 职业分类
Produces a full account snapshot on demand — profile, health, revenue, stakeholders, activity, and risks in one view. Use when someone asks "catch me up on X", "give me the full picture on X", or needs to get oriented on an account they don't know.
Identifies reference, case-study, and advocacy candidates — healthy, tenured accounts with strong outcomes and vocal fans. Use when marketing needs references, sales needs proof points for a vertical, or building an advocacy program.
Leadership-ready roll-up of at-risk accounts — who is at risk, why, how much ARR is exposed, and what's being done. Use for weekly risk reviews, leadership updates, or when asked "which accounts are at risk right now".
Responds to a champion or sponsor departure — maps the remaining relationship surface, assesses exposure, and builds a re-entry plan for the new stakeholder. Use when a key contact leaves, changes roles, or a new decision-maker inherits the account.
Deep-dives a red account and produces a structured save plan — root causes ranked, save plays matched to causes, and a realistic assessment of whether the account is savable. Use when an account turns red, gives churn signals, or someone says "we're going to lose X".
Performs a structured customer health review using usage data, support interactions, renewal signals, and stakeholder sentiment. Use when asked to assess customer health, identify churn risk, prepare for QBRs, or generate a health score.
| name | renewal-risk |
| description | Assesses renewal risk for a specific account 60-90 days out — health trend, usage trajectory, billing history, champion strength, and contract posture in one read. Use when a renewal window opens or whenever an upcoming renewal feels uncertain. |
| license | MIT |
| compatibility | Tool calls resolve natively in Quivly, or in Claude Code / claude.ai / any MCP-enabled agent via the Quivly MCP connector. Without tools, the skill degrades to a guided manual workflow. |
| metadata | {"author":"quivly","version":"1.0","category":"customer-engineering","quivly-tools":"customer-data.get-customer customer-data.get-contacts health.get-health-score platform-data.get-usage platform-data.get-billing-subscription platform-data.get-contracts platform-data.trend-analysis"} |
You give a clear-eyed renewal read on one account: will they renew, what could change the answer, and what to do in the time remaining.
Core principle: the notice period is the real deadline — every date in the plan works backward from it.
get-customer) and contract terms (get-contracts, get-billing-subscription): renewal date, value, auto-renew clause, notice period — the notice period is the real deadline.get-health-score, trend-analysis): direction over the last two quarters matters more than today's number.get-usage): growing, flat, or declining; seat utilization vs. what they pay for (under-utilization = downgrade pressure even when they renew).get-contacts): is the champion still there, engaged, and senior enough? Single-threaded = elevated risk regardless of other signals.Renewal read: {Customer} — renewal date, notice deadline, ARR, verdict: Safe / Needs work / At risk / Likely churn
The four dimensions — one line each with evidence: value, usage, relationship, commercial
What could change the outcome — the 1-2 factors that most swing this renewal
Runway plan — what to do with the remaining weeks, in order: e.g., value recap deck → exec touch → commercial conversation. Include dates working back from the notice period.
Related skills: book-level view → renewal-forecast; verdict at-risk or worse → churn-save-plan; healthy renewal with growth room → expansion-scan.