sales-closum

name	sales-closum
description	Closum platform help — omnichannel marketing automation: email, SMS, WhatsApp, Telegram, Web Push from one dashboard, drag-and-drop editors, no-code automations, AI assistant, landing pages, contact management. Use when Closum campaigns not sending or reaching inboxes, automations not triggering, landing pages not converting, CRM connection broken or data not syncing, or Closum deliverability rates dropping. Do NOT use for general email marketing strategy (use /sales-email-marketing), outbound cadence strategy (use /sales-cadence), funnel strategy (use /sales-funnel), or connecting Closum to other tools via Zapier (use /sales-integration).
argument-hint	[describe what you need help with in Closum]
license	MIT
version	1.0.0
tags	["sales","marketing-automation","omnichannel","platform"]
github	https://github.com/Closum

Closum Platform Help

Help the user with Closum platform questions — from email and SMS campaigns through WhatsApp, Telegram, Web Push notifications, landing pages, no-code automations, AI assistant, contact management, API, and integrations. Closum is a Portugal-based omnichannel marketing automation platform with 2,500+ customers (Decathlon, Fnac, Recheio, Boomfit, Era, Remax, FitnessUp, Job&Talent, Seaside).

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated knowledge.

Ask the user:

1. What channel or area of Closum do you need help with?

   • A) Email Marketing — newsletters, automations, drag-and-drop editor, reporting
   • B) SMS Marketing — campaigns, automations, personalization, enriched SMS
   • C) WhatsApp Marketing — automated messaging, intelligent flows
   • D) Telegram Marketing — automated alerts, document/image sharing, group management
   • E) Web Push — browser notifications, scheduling, segmented campaigns
   • F) Landing Pages & Forms — drag-and-drop builder, pop-ups, forms
   • G) Automations — no-code workflow builder for customer journeys
   • H) AI Assistant — accelerate message creation with OpenAI
   • I) Contact Management — unified profiles, lifecycle stages, segmentation
   • J) Integrations / API — connecting to CRMs, Zapier, API automation
   • K) Something else — describe it

2. What's your goal?

   • A) Set up a new campaign or workflow
   • B) Improve performance of existing campaigns
   • C) Connect Closum to another tool
   • D) Understand pricing or plan limits
   • E) Troubleshoot an issue
   • F) Other

3. Which Closum plan are you on?

   • A) Zero (Free) — 2,500 emails/mo, 1 automation
   • B) Growth — 10,000 emails/mo, 1 automation
   • C) Advanced — 10,000 emails/mo, 5 automations, landing pages, team members
   • D) Not sure / evaluating

If the user's request already provides most of this context, skip directly to the relevant step. Lead with your best-effort answer using reasonable assumptions (stated explicitly), then ask only the most critical 1-2 clarifying questions at the end — don't gate your response behind gathering complete context.

Note: If the user needs a specialized skill, route them there with a brief explanation of why that skill is a better fit.

Step 2 — Route or answer directly

If the request maps to a specialized skill, route: