FeedBear (feedbear.com) platform help — budget customer-feedback suite (Canny/Nolt/Frill alternative): feedback boards (upvoting, comments, duplicate-merge), public roadmap, changelog, AI-generated replies, embeddable widget. Notable: NO public pull/REST API — automation is outbound webhooks (new idea / upvote / comment events, JSON POST, no documented HMAC), JWT SSO (private key + /sso/auth?payload= redirect), Zapier, and native Intercom/Slack/Trello/Jira. Use when wiring FeedBear webhooks into your app or Slack/Trello, setting up JWT SSO so board votes attach to real users, exporting or syncing feedback with no REST API, embedding the widget, or choosing FeedBear vs Canny/Frill on price (paid-only, no free tier). Do NOT use for NPS/CSAT survey-program strategy across tools (use /sales-customer-feedback), aggregating unsolicited feedback across reviews/social (use /sales-noisely), or public review generation (use /sales-customer-reviews).
FeedBear (feedbear.com) platform help — budget customer-feedback suite (Canny/Nolt/Frill alternative): feedback boards (upvoting, comments, duplicate-merge), public roadmap, changelog, AI-generated replies, embeddable widget. Notable: NO public pull/REST API — automation is outbound webhooks (new idea / upvote / comment events, JSON POST, no documented HMAC), JWT SSO (private key + /sso/auth?payload= redirect), Zapier, and native Intercom/Slack/Trello/Jira. Use when wiring FeedBear webhooks into your app or Slack/Trello, setting up JWT SSO so board votes attach to real users, exporting or syncing feedback with no REST API, embedding the widget, or choosing FeedBear vs Canny/Frill on price (paid-only, no free tier). Do NOT use for NPS/CSAT survey-program strategy across tools (use /sales-customer-feedback), aggregating unsolicited feedback across reviews/social (use /sales-noisely), or public review generation (use /sales-customer-reviews).
If references/learnings.md exists, read it first for accumulated platform knowledge.
What are you trying to do?
A) React to feedback in your own app via outbound webhooks (new idea / upvote / comment)
B) Set up JWT SSO so board votes/ideas attach to your real logged-in users
C) Export or sync feedback out of FeedBear when there's no pull/REST API
D) Wire FeedBear to other tools via Zapier or native Intercom/Slack/Trello/Jira
E) Embed the website widget / customize branding (CSS/HTML/JS)
F) Map idea statuses → roadmap and ship a changelog
G) Decide FeedBear vs Canny/Frill/Nolt (price) or pick a plan
Code or no-code? Code → outbound webhooks + JWT SSO (server-side). No endpoint → Zapier / native integrations. There is no REST pull API — plan accordingly.
Skip-ahead rule: if the user's prompt already provides enough context, skip to Step 2.
Step 2 — Route or answer directly
If the question is about...
Route to...
Voice-of-customer / survey program strategy (NPS/CSAT/CES) across tools
/sales-customer-feedback {question}
Aggregating feedback across reviews/social/support sources
/sales-noisely {question}
Public review generation strategy
/sales-customer-reviews {question}
Connecting FeedBear to a CRM/PM tool generically (iPaaS)
/sales-integration {question}
When routing, give the exact command, e.g. "This is a strategy question — run: /sales-customer-feedback choose a product-feedback board tool".
Step 3 — FeedBear platform reference
Read references/platform-guide.md for the full reference — the module map (boards / roadmap / changelog / widget, each tagged API-accessible / webhook-accessible / UI-only), plan tiers and what gates where, the data model (Project → Boards → Ideas → Votes/Comments), and quick-start recipes (catch a new-idea webhook; generate a JWT SSO token; mirror feedback into a sheet via Zapier).
Read references/feedbear-api-reference.md for the integration surface — the no-REST-API reality, the outbound webhook setup (events, JSON-over-HTTPS POST, unsigned → verify by URL secrecy/IP allowlist + a representative payload to capture live), the JWT SSO flow ({BOARD}/sso/auth?payload={JWT}, private key from Project Settings → SSO), and the Zapier triggers + native integrations.
Answer using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
Focus on the user's specific situation:
There is no pull API — design around webhooks. FeedBear pushes events out; it does not let you GET your ideas. For ongoing sync, catch the webhook (new idea / upvote / comment) and persist locally; for one-off export, use Zapier or the in-app export. Don't architect a poller against a REST endpoint that doesn't exist.
Webhooks aren't documented as signed — secure them another way. No published HMAC. Use a secret, hard-to-guess webhook URL (and/or IP allowlist), validate the payload shape, and dedupe on the idea id. Capture one live delivery to lock down the exact field names before coding.
JWT SSO ties board activity to real users. Generate a JWT from the user's name + email with the private key (Project Settings → SSO), then redirect to {{BOARD_URL}}/sso/auth?payload={{JWT}}. Without it, widget votes/ideas are anonymous. SSO is Business-tier ($99).
Mind the plan gates. Integrations + webhooks unlock at Startup ($49); SSO, private projects, and remove-branding unlock at Business ($99). Lite ($19) is boards + roadmap + changelog + widget + AI replies only.
It's boards, not surveys. FeedBear collects solicited board feedback + roadmap + changelog — no NPS/CSAT surveys (unlike Frill/Sleekplan). For survey programs use /sales-customer-feedback; for mining unsolicited feedback use /sales-noisely.
Price is the pitch. Cheapest entry in the category ($19/mo) but no free tier (14-day trial, no card) — vs Sleekplan's free Indie tier and Frill's ~$25.
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
Best-effort from research (2026-06) — webhook/SSO behavior and pricing from FeedBear's site + help center and third-party reviews. The exact webhook payload schema is JS-rendered and was not fetchable; capture a live delivery and confirm in-account.
No public REST/pull API. You cannot GET ideas/votes — the only programmatic surface is outbound webhooks + JWT SSO + Zapier + native integrations. Reviewers explicitly flag the missing API; plan integrations around push, not pull.
Webhooks are not documented as HMAC-signed. Unlike Frill (HMAC-SHA256), FeedBear publishes no signature scheme. Protect the endpoint with a secret URL / IP allowlist and validate payloads yourself.
Exact webhook payload schema is undocumented online. The help article references payloads "at the bottom of the page" but they're JS-rendered. Capture a real delivery to confirm field names before relying on them.
Integrations + webhooks gate at Startup ($49); SSO at Business ($99). On the $19 Lite plan you get boards/roadmap/changelog/widget/AI replies but no integrations, no webhooks, no SSO, no custom domain. Size the plan to your integration needs.
No free tier. 14-day trial (no card), then paid. Sleekplan has a free Indie tier and Frill a free trial too — factor this into a budget comparison.
Boards only — no surveys/NPS. It doesn't run NPS/CSAT programs (→ /sales-customer-feedback) and doesn't mine reviews/social (→ /sales-noisely).
Limited design customization. Effective branding is accent color + logo (plus CSS/HTML/JS on paid tiers); reviewers note dark-theme/embedding blends are hard. English-only UI (multi-language is on their roadmap).
Related skills
/sales-customer-feedback — Voice-of-customer / survey program strategy across tools (FeedBear is one feedback-board option) — program design, tool selection. Install: npx skills add sales-skills/sales --skill sales-customer-feedback -a claude-code
/sales-frill — Frill platform help — the closest like-for-like budget competitor that does ship a REST API (api.frill.co/v1, Bearer + cursor) and HMAC-signed webhooks + surveys; the right pick when you need to pull data. Install: npx skills add sales-skills/sales --skill sales-frill -a claude-code
/sales-sleekplan — Sleekplan platform help — AI feedback suite with a REST API, MCP server, and a free tier; compare when you want AI auto-categorization or programmatic reads. Install: npx skills add sales-skills/sales --skill sales-sleekplan -a claude-code
/sales-featureos — FeatureOS (formerly Hellonext) — feedback boards + roadmap + changelog + knowledge base with REST API v3 + OAuth apps. Install: npx skills add sales-skills/sales --skill sales-featureos -a claude-code
/sales-noisely — AI feedback aggregation across reviews/social/support (complement: FeedBear = solicited boards, Noisely = unsolicited mining). Install: npx skills add sales-skills/sales --skill sales-noisely -a claude-code
/sales-customer-reviews — Public review generation strategy. Install: npx skills add sales-skills/sales --skill sales-customer-reviews -a claude-code
/sales-integration — Connecting FeedBear to a CRM/PM tool via webhooks/Zapier. Install: npx skills add sales-skills/sales --skill sales-integration -a claude-code
/sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code
Examples
Example 1: Catch a new-idea event in my app when there's no REST API (developer/automation)
User says: "FeedBear doesn't have a pull API — how do I get new feedback ideas into my system automatically?"
Skill does: Explains FeedBear has no REST/pull API, so you wire an outbound webhook: in Project Settings → Webhooks set a secret HTTPS URL, enable events, and process the JSON POST for new idea / upvote / comment. Since there's no documented HMAC, secure with a hard-to-guess URL + payload validation and dedupe on the idea id; advises capturing one live delivery to confirm field names, and notes webhooks require the Startup ($49) plan.
Result: A push-based intake that survives the missing pull API.
Example 2: Make board votes attach to my logged-in users (JWT SSO)
User says: "Everyone's feedback shows up anonymous — how do I tie it to our real accounts?"
Skill does: Walks the JWT SSO flow — grab the private key (Project Settings → SSO), generate a JWT from the user's name + email after they authenticate on your site, then redirect to {{BOARD_URL}}/sso/auth?payload={{JWT}}. Notes SSO is Business-tier ($99) and that without it widget activity stays anonymous.
Result: Authenticated, attributed board activity.
Example 3: FeedBear vs Frill vs Canny — which feedback tool?
User says: "We're a small SaaS — FeedBear, Frill, or Canny for a feedback board + roadmap?"
Skill does: Frames the tradeoff — FeedBear is the cheapest entry ($19/mo, boards + roadmap + changelog + AI replies) but has no pull API, no surveys, and no free tier; Frill ($25) adds a REST API + signed webhooks + surveys; Canny ($400) is the pricier enterprise option. Recommends FeedBear for cost-sensitive teams that only need push/Zapier, Frill when you must read data programmatically, and routes broader selection: "run: /sales-customer-feedback choose a product-feedback board tool."
Result: A price- and API-grounded board-tool choice.
Troubleshooting
I can't find FeedBear's API to pull my ideas
Symptom: You're looking for a GET /ideas endpoint and there isn't one.
Cause: FeedBear publishes no public REST/pull API — only outbound webhooks, JWT SSO, Zapier, and native integrations.
Solution: For ongoing sync, register an outbound webhook (Project Settings → Webhooks) and persist events as they arrive. For a one-time pull, use Zapier (triggers for ideas/feedback/comments) or the in-app export. If a true pull API is a hard requirement, consider /sales-frill (REST API) or /sales-featureos instead.
My webhook endpoint receives events but I can't verify they're really from FeedBear
Symptom: No signature header to validate against.
Cause: FeedBear's webhooks are not documented as HMAC-signed (unlike Frill's HMAC-SHA256).
Solution: Use a secret, unguessable webhook URL (and/or restrict by source IP), validate the JSON shape and required fields, and dedupe on the idea id. Capture a live delivery first to confirm the exact payload field names since the schema isn't published.
Board votes and ideas are all anonymous
Symptom: Feedback isn't attributed to your actual users.
Cause: No SSO configured, so the widget can't identify logged-in users.
Solution: Set up JWT SSO — generate a JWT from name + email with the private key (Project Settings → SSO) and redirect to {{BOARD_URL}}/sso/auth?payload={{JWT}}. Note SSO requires the Business plan. For VoC program strategy beyond boards, use /sales-customer-feedback.
