GRIN Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
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What do you need help with?
- A) Initial setup and onboarding
- B) Creator discovery and search
- C) Outreach and email campaigns
- D) Product gifting / seeding via Shopify
- E) Affiliate Hub (links, codes, payouts)
- F) Social listening and brand monitoring
- G) Campaign tracking and reporting
- H) Creator payments and 1099s
- I) Integrations (Shopify, Klaviyo, Slack, API)
- J) Gia AI agent configuration
- K) Something else — describe it
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Which GRIN plan are you on?
- A) Free Trial
- B) Lite ($399/mo)
- C) Essentials ($699/mo)
- D) Growth ($1,149/mo)
- E) Complete ($1,799/mo)
- F) Not sure / evaluating
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What ecommerce platform do you use?
- A) Shopify
- B) WooCommerce
- C) Magento
- D) Other / none
Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.
Step 2 — Route or answer directly
| Problem domain | Route to |
|---|
| Influencer strategy across platforms | Run: /sales-influencer-marketing {user's question} |
| Affiliate program design (not GRIN-specific) | Run: /sales-affiliate-program {user's question} |
| Social listening strategy | Run: /sales-social-listening {user's question} |
| Email deliverability for outreach | Run: /sales-deliverability {user's question} |
| Shopify store setup | Not covered — use Shopify docs |
When routing, provide the exact command with the user's original question.
If the question is GRIN-specific, continue to Step 3.
Step 3 — GRIN platform reference
Read references/platform-guide.md for the full platform reference — modules, pricing tiers, feature gates, integrations, data model, API, and workflow guides.
Answer the user's question using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
You no longer need the platform guide — focus on the user's specific situation.
- Plan fit — is their current tier sufficient for what they need? Flag plan-gated features.
- Workflow setup — step-by-step for their specific task (gifting, affiliates, discovery, etc.)
- Integration check — are their connected tools configured correctly?
- Optimization — quick wins based on common GRIN pitfalls
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- API access requires Complete plan ($1,799/mo). You cannot use the bi-directional API on Lite, Essentials, or Growth. If you need custom integrations, budget for Complete.
- Creator search daily limits are plan-gated. Free Trial gets 10 searches/day, Lite gets 25, scaling up to 150 on Complete. Heavy discovery workflows may hit limits on lower plans.
- Shopify is the only deep ecommerce integration. WooCommerce and Magento have limited support (Magento via open-source extension). If you're not on Shopify, gifting and order sync will be manual.
- Creator discovery database is opt-in. Unlike platforms with 350M+ indexed profiles, GRIN's discovery pool is smaller. Supplement with external discovery tools if you need broader reach.
- Outreach emails come from your domain. GRIN sends from your connected Gmail/Outlook, so deliverability depends on your email reputation, not GRIN's infrastructure.
- Automated payments require Essentials+. Free Trial and Lite don't include automated creator payments or 1099 processing.
- Social listening hashtag limits are plan-gated. Free Trial: 1 hashtag, Lite: 3, up to 30 on Complete. Budget hashtag slots for your most important campaigns.
Related skills
/sales-influencer-marketing — Influencer marketing strategy across 25+ platforms — discovery, vetting, campaign tracking, ROI. Install: npx skills add sales-skills/sales --skill sales-influencer-marketing/sales-affiliate-program — Affiliate and referral program design. Install: npx skills add sales-skills/sales --skill sales-affiliate-program/sales-social-listening — Social listening and brand monitoring strategy. Install: npx skills add sales-skills/sales --skill sales-social-listening/sales-deliverability — Email deliverability for outreach campaigns. Install: npx skills add sales-skills/sales --skill sales-deliverability/sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: Set up influencer gifting via Shopify
User says: "I want to send free products to 50 creators through GRIN and track who posts"
Skill does:
- Confirms Shopify integration is connected
- Walks through creating a gifting campaign with product selection
- Sets up content tracking for tagged posts
- Recommends plan tier based on 50 active creators (Essentials minimum)
Result: Complete gifting workflow from product selection to content monitoring
Example 2: Fix affiliate link tracking
User says: "My GRIN affiliate links aren't showing conversions even though creators are sharing them"
Skill does:
- Checks Affiliate Hub configuration (link generation, attribution window)
- Verifies Shopify discount code sync
- Tests link redirect chain for tracking parameter drops
- Reviews conversion attribution settings
Result: Identified tracking gap and fixed attribution setup
Example 3: Evaluate GRIN pricing for scaling
User says: "I'm on the Lite plan with 45 creators and running out of capacity"
Skill does:
- Reviews current usage against Lite limits (50 active creators, 500 CRM)
- Compares Essentials ($699/mo, 100 creators) vs Growth ($1,149/mo, 200 creators)
- Flags new features unlocked at Essentials (payments, 1099s, integrations)
- Recommends upgrade path based on growth trajectory
Result: Clear upgrade recommendation with cost-benefit analysis
Troubleshooting
Creator search returning irrelevant results
Symptom: Discovery shows creators outside your niche or with wrong audience demographics
Cause: Search filters too broad, or relying on keyword search instead of audience filters
Solution: Use audience demographic filters (location, age, gender) before content/niche filters. Try the Gia AI agent for automated matching if available on your plan. Supplement with lookalike search from your best-performing creators.
Shopify orders not syncing for gifting
Symptom: Created a gifting campaign but orders aren't appearing in Shopify
Cause: Shopify integration disconnected, or product catalog not synced
Solution: Go to Account > Integrations > Shopify and verify connection status. Re-sync product catalog. Check that the products you're gifting are published and in stock in Shopify. If using Magento, note that sync is limited via the open-source extension.
Outreach emails going to spam or low open rates
Symptom: Creator outreach emails show low open rates (<15%) or creators report emails in spam
Cause: Your email domain reputation, or sending too many emails too quickly from a new GRIN connection
Solution: GRIN sends from your own domain — check SPF/DKIM/DMARC records. Start with smaller batches (10-20/day) and ramp up. Personalize subject lines and body text. Consider warming your email domain before large campaigns. Run /sales-deliverability for a full deliverability audit.
