sales-maestroqa

name	sales-maestroqa
description	MaestroQA platform help — conversation data QA platform with customizable scorecards, AI-powered coaching workflows, conversation analytics (AskAI), reverse-ETL to CRM/Slack/data warehouses, CSAT ingestion, chatbot QA monitoring. 60+ integrations (Zendesk, Freshdesk, Salesforce, Intercom, ServiceNow, Kustomer, Front, Gorgias, Gladly, Khoros Care, Five9, Talkdesk, Amazon Connect, NICE, Aircall, Gong, Zoom, Dialpad, Snowflake, BigQuery, Redshift). Rippit API (app.rippit.com/api/v1, token auth, 10 req/s). Use when QA scorecards not catching the right issues, coaching workflows feel disconnected from QA data, grading data export to warehouse, CSAT scores not correlating with QA scores, setting up MaestroQA integrations with helpdesk or phone system, MaestroQA API automation, or evaluating MaestroQA vs Observe.AI or Enthu.AI or Klaus. Do NOT use for CCaaS platform selection (use /sales-ccaas-selection) or real-time agent coaching during calls (use /sales-balto).
argument-hint	[describe what you need help with in MaestroQA — e.g., 'set up auto QA scorecards for compliance' or 'export grading data to Snowflake']
license	MIT
version	1.0.0
tags	["sales","qa","coaching","contact-center","platform"]

MaestroQA Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need?

   • A) Set up or refine QA scorecards
   • B) Build coaching workflows from QA data
   • C) Configure conversation analytics / AskAI
   • D) Integrate with helpdesk, phone system, or CRM
   • E) Export data to warehouse or via API
   • F) Monitor AI chatbot quality
   • G) Ingest CSAT scores and correlate with QA
   • H) Other

2. Current setup?

   • A) New to MaestroQA (not yet connected)
   • B) Connected to helpdesk, building scorecards
   • C) Running QA, want to improve coaching
   • D) Mature — need analytics, API, or warehouse export

3. Helpdesk / phone system?

   • A) Zendesk / Freshdesk / Intercom / Front / Gorgias
   • B) Salesforce Service Cloud / ServiceNow / Dynamics 365
   • C) Five9 / Talkdesk / Amazon Connect / NICE / Genesys
   • D) Aircall / RingCentral / Dialpad / Twilio / Vonage
   • E) Other / multiple

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

Problem domain	Route to
Comparing QA tools (MaestroQA vs Observe.AI vs Enthu.AI)	/sales-coaching for cross-platform comparison
Choosing a CCaaS platform	/sales-ccaas-selection
Real-time agent coaching during calls	/sales-balto or /sales-cresta
Help desk platform selection	/sales-helpdesk-selection
Salesforce-specific questions	/sales-salesforce
Sales call review and coaching	/sales-call-review

When routing, provide the exact command: "This is a {problem domain} question — run: /sales-{skill} {user's original question}"

Step 3 — MaestroQA platform reference

Read references/platform-guide.md for the full platform reference — modules, pricing, integrations, data model, workflows.