Noty.ai Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
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What's your goal?
- A) Set up Noty.ai for my team (onboarding, workspace config)
- B) Troubleshoot an issue (missing transcripts, short summaries, account problems)
- C) Connect Noty.ai to other tools (Zapier, Google Docs, Gmail)
- D) Evaluate Noty.ai vs other note-takers
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Which meeting platform?
- A) Google Meet
- B) Zoom
- C) Both
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Team size?
- A) Individual / solo
- B) Small team (2-10)
- C) Larger team (10+)
Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.
Step 2 — Route or answer directly
| Problem domain | Route to |
|---|
| Comparing Noty.ai against multiple note-takers | /sales-note-taker {user's question} |
| Reviewing a specific call for coaching | /sales-call-review {user's question} |
| Building a coaching program | /sales-coaching {user's question} |
| General webhook/Zapier integration patterns | /sales-integration {user's question} |
Otherwise, answer directly below.
Step 3 — Noty.ai platform reference
Read references/platform-guide.md for the full platform reference — capabilities, pricing, Zapier integration, data model, recipes.
Answer the user's question using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
You no longer need the platform guide — focus on the user's specific situation.
- Onboarding: Install Chrome extension → connect Google Calendar → set auto-join for Google Meet or Zoom → configure workspace + folders for team
- Maximizing summaries: Use AI credits wisely (3 per meeting on Pro) — save credits for important meetings, rely on transcripts for routine calls
- Team workflows: Create shared Workspaces, organize by client/project in Folders, use Gmail follow-ups for action item accountability
- Scaling limits: 100 hrs/month on Pro — monitor usage if team has heavy meeting loads
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- Google Meet + Zoom only. No Microsoft Teams, Webex, or phone call support. If your team uses Teams, Noty.ai won't work.
- 3 AI credits per meeting on Pro. Each "AI action" (summary, custom prompt, etc.) costs a credit. Heavy users may exhaust credits quickly on long meeting days.
- Summaries can be very short for long meetings. Multiple reviews report 1-2 sentence summaries for hour-long calls. Verify summary quality with your typical meeting length before committing.
- No public API. Zapier (3 triggers) is the only programmatic interface. No REST API, no webhooks, no MCP server.
- Slack integration is still "upcoming." Don't count on Slack integration being available.
- Account deletion is reportedly difficult. Multiple reviews cite friction when trying to delete accounts or remove data.
- 100 hours/month cap on Pro. Teams with 8+ hours of daily meetings per person will hit this.
Related skills
/sales-note-taker — Compare AI note-takers across all platforms, plan API integrations, build transcript pipelines/sales-integration — General tool integration patterns (Zapier, webhooks, iPaaS)/sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: Setting up Noty.ai for a small sales team
User says: "I want to set up Noty.ai for my 5-person team on Google Meet. How do we organize notes?"
Skill does: Walks through Chrome extension install for each team member, Google Calendar integration for auto-join, creating a shared Workspace, setting up Folders per client or deal stage, and configuring Gmail follow-ups for action item accountability.
Example 2: Connecting Noty.ai to Notion via Zapier
User says: "How do I automatically send Noty meeting summaries to a Notion database?"
Skill does: Explains the "Summary Created" Zapier trigger, shows how to map Noty.ai summary fields to Notion database properties, and notes the limitation that only 3 Zapier triggers are available (no custom filtering server-side).
Example 3: Troubleshooting short summaries
User says: "Noty.ai is giving me one-sentence summaries for my 45-minute sales calls."
Skill does: Checks if AI credits are being consumed, suggests verifying transcription completeness first (sometimes transcripts don't fully generate), recommends checking language settings, and notes this is a known issue from reviews — suggests trying "Custom Summary" feature with explicit instructions for more detail.
Troubleshooting
Meeting transcripts not generating
Symptom: After a Google Meet or Zoom call, no transcript appears in Noty.ai
Cause: Chrome extension may not have auto-joined the meeting, or the extension lost connection mid-call
Solution: Verify the Noty.ai Chrome extension is enabled and has permissions for the meeting platform. Check Google Calendar integration is active (auto-join requires it). For Zoom, ensure Noty.ai has the Zoom OAuth connection set up. If the problem persists, try manually starting transcription at the beginning of the call.
Summaries are too short or generic
Symptom: AI-generated summaries are 1-2 sentences for 30-60 minute meetings
Cause: Known limitation — the Gemini-powered summarizer may produce terse output for certain meeting types
Solution: Try the "Custom Summary" feature with specific instructions (e.g., "Include all decisions, action items with owners, and key discussion points"). If custom summaries also fail, export the full transcript and use an external AI tool for summarization. Monitor AI credit usage — each custom summary attempt costs a credit.
Can't delete account or remove data
Symptom: No visible account deletion option in settings, support slow to respond
Cause: Account deletion is not self-service — requires contacting support at info@noty.ai
Solution: Email info@noty.ai requesting account deletion and full data removal. Reference GDPR Article 17 (right to erasure) if in the EU. Expect 1-2 week response time based on user reports. Revoke Google Calendar and Zoom OAuth permissions immediately to stop new data collection while waiting.
