sales-verint

name	sales-verint
description	Verint CX Automation Platform (Open Platform) help — enterprise CX automation with Da Vinci AI bots (Quality Bot 100% QA, Agent Copilot/Coaching real-time guidance, Wrap Up auto-summaries, Genie Bot NL analytics, CX/EX Scoring, TimeFlex agent scheduling, Exact Transcription 80+ languages, PII Redaction), WFM forecasting/scheduling/adherence, knowledge automation, IVA virtual assistants, speech/text analytics, financial compliance, Verint Marketplace 350+ listings. Use when Verint reports loading slowly or showing inconsistent data, Quality Bot not scoring interactions correctly, Coaching Bot recommendations irrelevant, WFM forecasts off vs actual volume, Verint API integration or developer portal questions, comparing Verint vs NICE vs Genesys WEM capabilities, or connecting Verint to your CCaaS or CRM. Do NOT use for choosing between CCaaS platforms (use /sales-ccaas-selection) or for QA tool comparison across vendors (use /sales-coaching).
argument-hint	[describe what you need help with in Verint]
license	MIT
version	1.0.0
tags	["sales","contact-center","wem","cx-automation","platform"]

Verint Open Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. Which area?

   • A) Da Vinci AI Bots (Quality Bot, Coaching Bot, Wrap Up Bot, etc.)
   • B) Workforce Management (forecasting, scheduling, adherence)
   • C) Quality Management (evaluations, scorecards)
   • D) CX Analytics / Speech & Text Analytics
   • E) Knowledge Automation
   • F) IVA / Virtual Assistants
   • G) Financial Compliance / Fraud & Security
   • H) API / Developer Portal / Integration
   • I) Calabrio migration / merger questions
   • J) Not sure / general question

2. Deployment?

   • A) Verint Cloud Platform
   • B) On-premises / hybrid
   • C) Calabrio ONE (now part of Verint)
   • D) Not sure

3. What CCaaS/telephony?

   • A) Amazon Connect
   • B) Genesys Cloud CX
   • C) NICE CXone
   • D) Five9
   • E) Cisco / Avaya / Mitel (on-prem)
   • F) Twilio Flex
   • G) Other / multiple

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

Problem domain	Route to
Choosing between WEM/CCaaS vendors	/sales-ccaas-selection {question}
QA/coaching tool comparison across vendors	/sales-coaching {question}
Connecting Verint to CRM or CCaaS	/sales-integration {question}
Genesys Cloud CX-specific questions	/sales-genesys {question}
NICE CXone-specific questions	/sales-nice-cxone {question}
Talkdesk-specific questions	/sales-talkdesk {question}
Calabrio ONE-specific questions	/sales-calabrio {question}

If the question is about using Verint itself, continue to Step 3.

Step 3 — Verint platform reference

for the full platform reference — Da Vinci AI bots, modules, integrations, API, pricing.