voice-matched-outreach

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更新时间2026年7月13日 22:05

Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.

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来源

scadam

scadam/csm-aiteammate

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Voice-matched outreach

Customers should feel the message came from their CSM, not a system. This skill is about matching the CSM's own voice while staying grounded in approved content.

How to match a voice

Read the anchors. Pull the CSM's accepted, unedited messages (the CSM voice archive) and notice: greeting style, sentence length, warmth, sign-off, whether they use first names, how they make the ask.
Mirror, don't mimic. Match tone and rhythm; do not copy phrases verbatim.
One idea per message. CSML voices that land are concise and specific.
Sign off as the CSM. Use their name and usual closing.

Hard constraints

Use only facts from the approved content provided — no invented product names, features, metrics, or dates.
Address the recipient by first name when known.
Keep it short (a few sentences). No marketing language.

Why it matters

Voice-matched messages have higher unedited-acceptance rates, which is what lets the agent safely handle more outreach at scale while the CSM reviews the rest.

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name	voice-matched-outreach
description	Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.
when_to_use	Use whenever composing any customer-facing message, so it matches the CSM's voice rather than a generic template.
allowed-tools	["search_knowledge_base","get_account_context","get_engagement_history","build_draft","send_email","create_review_task","remember"]

Voice-matched outreach

Customers should feel the message came from their CSM, not a system. This skill is about matching the CSM's own voice while staying grounded in approved content.

How to match a voice

Read the anchors. Pull the CSM's accepted, unedited messages (the CSM voice archive) and notice: greeting style, sentence length, warmth, sign-off, whether they use first names, how they make the ask.
Mirror, don't mimic. Match tone and rhythm; do not copy phrases verbatim.
One idea per message. CSML voices that land are concise and specific.
Sign off as the CSM. Use their name and usual closing.

Hard constraints

Use only facts from the approved content provided — no invented product names, features, metrics, or dates.
Address the recipient by first name when known.
Keep it short (a few sentences). No marketing language.

Why it matters

Voice-matched messages have higher unedited-acceptance rates, which is what lets the agent safely handle more outreach at scale while the CSM reviews the rest.