菜单
Hard bounce unlock request evaluation for ESP accounts. Use when a user submits an unlock request after their account was locked for exceeding the hard bounce threshold. Covers risk scoring, verification steps, decision logic, and customer response drafting.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Full audit of an email program's deliverability setup. Finds problems, explains fixes in plain English.
Run email A/B tests that produce measurable results and guide future campaign decisions.
Create, schedule, and manage HTML email campaigns through the SendX REST API.
Pick the right SendX campaign type for any email marketing situation.
Navigate email privacy laws and stay compliant worldwide.
Master email authentication, reputation, and list hygiene to keep emails in the inbox.
| name | hardbounce-unlock |
| description | Hard bounce unlock request evaluation for ESP accounts. Use when a user submits an unlock request after their account was locked for exceeding the hard bounce threshold. Covers risk scoring, verification steps, decision logic, and customer response drafting. |
| metadata | {"version":"1.0.0"} |
This skill uses example thresholds by default. Fill in your platform's actual policies below so the investigation and decision logic matches how your ESP works.
An account is automatically locked when it exceeds the hard bounce threshold configured above. The lock is permanent until manually unlocked. Users submit a form which creates a support ticket. Support reps should monitor for locked accounts where the user never submits a form.
Understand the story the customer is telling and determine whether it is coherent. Spammers lie. Legitimate senders with bad campaigns tell coherent stories.
Before doing anything else, read all form responses. The form captures:
Check via your internal database and support system:
Check externally:
Note every discrepancy.
Math Check (Domain Age vs List Size) Divide contact count by months active. More than a few hundred signups per day is suspicious for most businesses. RED FLAG: 100K+ contacts on a domain used for email less than 6 months.
Rapid Scaling RED FLAG: Upgraded to high volume tier within days of account creation.
List Dormancy RED FLAG: First email ever to this list, especially with a large list size.
Opt-in Method RED FLAG: Cannot provide signup URL, or unsure about opt-in method.
Recent Import RED FLAG: Large import + vague source (partner, old system, lead gen) + no documentation.
List Hygiene Cooperation RED FLAG: Refuses hygiene tools. Why refuse unless they know what cleaning will reveal?
Narrative Consistency RED FLAG: Pieces that contradict each other. Do the answers add up to a believable story?
Behavior RED FLAG: Aggressive, threatening, evasive, refuses to answer questions.
LOW RISK — Unlock with Remediation Profile: Established business, reasonable list size, transparent about what went wrong. Examples: Mailchimp migrator, dormant list revival, technical import error. Action:
MEDIUM RISK — Request More Information Profile: Plausible story but incomplete. Lead gen. Vague import source. Action:
HIGH RISK — Decline Profile: Math does not work. Instant scaling. Purchased list evidence. Aggressive behavior. Action:
Mailchimp Migrator — Risk: Low. List Hygiene + unlock. Dormant List Revival — Risk: Low to Medium. List Hygiene required. Lead Gen Operation — Risk: Medium to High. Require documentation. Overnight List Builder — Risk: Almost always High. Math does not work. Decline. Aggressive Demander — Risk: Behavior is a red flag. Do not be bullied. Escalate if needed.
Write decision and reasoning in the support ticket notes. Document significant cases in your team's shared knowledge base for future reference.
