菜单
Decide whether a Contoso Outdoors support case requires escalation. Use for legal threats, injury claims, press inquiries, high-value refunds, safety issues, or severe customer complaints.
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
基于 SOC 职业分类
Record delivery decisions and dependency handoffs with acceptance verification and escalation guidance.
Coordinate delivery commitments, risks, status reporting, and controlled changes.
Reflect across Work History and improve memory, playbooks, or reusable skills.
Decide when user profile facts may be proposed, confirmed, stored, or rejected. Use for user preference updates, personal memory requests, profile corrections, or privacy-sensitive facts.
Apply Contoso Outdoors support tone, response formatting, and closing style. Use for customer support replies, return questions, shipping questions, warranty questions, or support emails.
| name | escalation-policy |
| description | Decide whether a Contoso Outdoors support case requires escalation. Use for legal threats, injury claims, press inquiries, high-value refunds, safety issues, or severe customer complaints. |
| metadata | {"version":"1.0.0","canary":"ESC-CANARY-7742"} |
Use this skill when a support conversation may require escalation.
Process:
references/escalation-matrix.md before deciding.standard, specialist-review, or urgent-escalation.Do not guess escalation thresholds from memory. Read the matrix resource.