菜单
User personas, customer journey maps, interview guides, usability testing, and card sorting. Use when building user understanding, mapping customer experiences, planning user research sessions, or defining Jobs-to-Be-Done.
默认使用会先检查来源的 Prompt；你也可以切换为直接命令，或下载本地副本。
决定是否安装前，请先阅读 SKILL.md，以及 SkillsMP 当前展示的配套文件。
用 Codex 或 Claude 帮你安装 复制这段 Prompt，粘贴到 Codex、Claude 或其他助手里，让它检查 Skill 页面并帮你完成安装。
直接命令不会经过审查 Prompt；运行前请先检查来源。
npx skills add https://github.com/yonatangross/orchestkit --skill user-research命令会保持在同一行。复制前请横向滚动并检查完整内容。
想先保存到本地？可下载 SkillsMP 当前能够提供的文件。
Chain patterns for multi-phase pipelines: MCP detection, handoff files, checkpoint-resume, worktree agents, CronCreate monitoring. Use when building or debugging a pipeline skill.
OrchestKit doctor for health diagnostics across manifest integrity, hook configuration, skill validation, agent frontmatter, MCP server connectivity, CC version compatibility, and permission rules. Reports issues with severity levels and auto-remediation suggestions. Validates component counts, detects orphaned entries, and checks CC version matrix compliance. Use when diagnosing plugin health, troubleshooting configuration issues, or running pre-release checks.
Inspects the OrchestKit telemetry pipeline for the current project — lists all known telemetry files with write counts, sizes, schema status, growth trend, and orphan detection. Use when verifying the observability pipeline is healthy, debugging a missing writer, or auditing which files have schema locks vs. which are drift-vulnerable. Read-only — never modifies telemetry files.
正在显示 SKILL.md
基于 SOC 职业分类
| name | user-research |
| license | MIT |
| compatibility | Claude Code 2.1.220+. |
| description | User personas, customer journey maps, interview guides, usability testing, and card sorting. Use when building user understanding, mapping customer experiences, planning user research sessions, or defining Jobs-to-Be-Done. |
| tags | ["persona","journey-map","user-interview","usability","jtbd","card-sort","empathy-map","research"] |
| context | fork |
| agent | product-strategist |
| version | 1.0.0 |
| author | OrchestKit |
| user-invocable | false |
| disable-model-invocation | false |
| complexity | medium |
| persuasion-type | collaborative |
| metadata | {"category":"document-asset-creation"} |
| allowed-tools | ["Read","Glob","Grep","WebFetch","WebSearch"] |
Frameworks for building deep user understanding through structured research methods. Covers personas, journey mapping, interviews, usability testing, and Jobs-to-be-Done.
Choose the right method for your question:
| Method | When to Use | Sample Size | Time | Output |
|---|---|---|---|---|
| User Interviews | Early discovery, deep understanding | 5-8 | 2-3 weeks | Qualitative insights |
| Usability Testing | Validate designs, find issues | 5-10 | 1-2 weeks | Actionable fixes |
| Surveys | Quantify attitudes, preferences | 100+ | 1-2 weeks | Statistical data |
| Card Sorting | Information architecture | 15-30 | 1 week | IA recommendations |
| A/B Testing | Compare alternatives | 1000+ | 2-4 weeks | Statistical winner |
Rule of thumb: Start with interviews (5-8 participants) to discover unknowns. Switch to surveys once you have hypotheses to validate.
Personas are fictional composites built from research synthesis. Keep to 3-5 max.
## Persona: [Name]
### Demographics
- Age: [Range]
- Role: [Job title]
- Company: [Type/size]
- Tech savviness: [Low/Medium/High]
### Quote
> "[Characteristic statement that captures their mindset]"
### Goals
1. [Primary goal - what success looks like]
2. [Secondary goal]
### Pain Points
1. [Frustration with current state]
2. [Obstacle they face]
### Key Insight
[The most important thing to remember about this persona]
Incorrect — vague persona without goals:
Persona: Sarah, Age 35, Marketing Manager. Likes social media and coffee.
Correct — actionable persona with goals and pain points:
Persona: DevOps Dana
Quote: "I don't have time for tools that create more work than they save."
Goals: Reduce deployment failures, give devs self-service capabilities
Pain Points: Alert fatigue from false positives, context-switching between 10+ tools
Key Insight: Evaluates tools by "time saved vs. time invested" — needs immediate value.
Maps the end-to-end experience for a specific persona and scenario.
## Journey Map: [Journey Name]
### Persona + Scenario
[Which persona | What they're trying to accomplish]
### Stages: Aware → Consider → Purchase → Onboard → Use → Retain
For each stage:
- **Touchpoints:** [Channel/interaction point]
- **Actions:** [What user does]
- **Emotions:** [Satisfied / Neutral / Frustrated]
- **Pain Points:** [Friction]
- **Opportunities:** [How we improve]
Common B2B SaaS stages: Awareness → Evaluation → Purchase → Onboarding → Adoption → Expansion → Advocacy/Churn
People don't buy products — they hire them to do specific jobs.
JTBD Statement Format:
When [situation], I want to [motivation], so I can [expected outcome].
Example:
When I'm preparing for a board review, I want to quickly see revenue trends,
so I can answer questions confidently without scrambling for data.
Job Dimensions:
| Dimension | Description |
|---|---|
| Functional | Practical task to accomplish |
| Emotional | How the user wants to feel |
| Social | How the user wants to be perceived |
Opportunity Score: Importance + (Importance - Satisfaction) — scores > 10 indicate high-opportunity areas.
Quick tool for building shared understanding in workshops:
+-------------------------+-------------------------------+
| SAYS | THINKS |
| Direct quotes | Worries and concerns |
| Questions asked | Aspirations |
+-------------------------+-------------------------------+
| DOES | FEELS |
| Observable actions | Emotional state |
| Workarounds | Frustrations and delights |
+-------------------------+-------------------------------+
| PAINS | GAINS |
| Fears and obstacles | Wants and needs |
+-------------------------+-------------------------------+
| Do | Don't |
|---|---|
| Ask open-ended questions | Ask leading questions |
| Ask "why" and "how" | Accept surface answers |
| Follow interesting threads | Stick rigidly to script |
| Take verbatim notes | Paraphrase or interpret |
Standard interview arc: Warm-up (5 min) → Context setting (10 min) → Deep dive (25 min) → Wrap-up (5 min)
Read these files for detailed guidance:
ork:write-prd — Translate research insights into structured product requirementsork:product-frameworks — Full PM framework suite (business cases, prioritization, metrics, OKRs)Version: 1.0.0