contact-center-ios

name	contact-center/ios
description	Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling.
triggers	["contact center ios","zcc ios","zoomccinterface ios","handleRejoinVideoOpenURL","zoomccservicedelegate","scheduled callback ios"]

Zoom Contact Center SDK - iOS

Current public changelog release: 5.6.0 (verified 2026-07-10). Real-time audio translation logic changed, and the backend now controls available AI live-interpreter languages and volume restrictions. Treat those as runtime service capabilities rather than a fixed client list.

Official docs:

• https://developers.zoom.us/docs/contact-center/ios/
• https://marketplacefront.zoom.us/sdk/contact/ios/index.html

Quick Links

1. concepts/sdk-lifecycle.md
2. examples/service-patterns.md
3. references/ios-reference-map.md
4. troubleshooting/common-issues.md

SDK Surface Summary

• Manager: ZoomCCInterface.sharedInstance()
• Context: ZoomCCContext
• Items: ZoomCCItem
• Services:
• chatService
• zvaService
• videoService
• scheduledCallbackService

Hard Guardrails

• Set ZoomCCContext before channel operations.
• Forward app lifecycle calls (appDidBecomeActive, appDidEnterBackgroud, appWillResignActive, appWillTerminate).
• Use item-based initialization for channels.
• Keep rejoin URL handling connected to the video service path.

Common Chains

• Contact Center apps in Zoom client: ../../zoom-apps-sdk/SKILL.md
• OAuth and identity: ../../oauth/SKILL.md

Operations

• RUNBOOK.md - 5-minute preflight and debugging checklist.