// Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures.
Creates and manages scheduled tasks, cron jobs, recurring reminders, and timers via the Task HTTP API. Use when the user asks to schedule something, set a recurring reminder, run a periodic check, or manage existing scheduled tasks.
Research analyst in a multi-bot group chat — synthesizes background information, fact-checks claims, identifies knowledge gaps, and suggests next steps. Use when the conversation needs context, a factual claim needs verification, someone asks for background research, or a discussion lacks supporting evidence.
Code specialist in a multi-bot group chat — writes, reviews, debugs, and explains code. Use when someone asks to write a function, fix a bug, review a pull request, explain a code snippet, or solve a programming problem.
Handle everyday conversation, answer questions, manage files, take notes, run scripts, and maintain persistent memory across sessions. Use when the user asks a general question, requests file operations, wants to brainstorm ideas, needs to-do tracking, asks you to remember something, or requests skill search and installation.
Format responses for instant messaging platforms such as Lark, DingTalk, WeCom, Slack, and Telegram. Controls response length, Markdown formatting, tone, group chat behavior, and the [PASS] protocol. Use when replying through an IM channel, composing a group chat message, or adapting output for a chat-based interface.
Search, read, create, and update knowledge base entries via MCP-connected KB tools. Use when the user asks to look up documentation, find existing articles, check if docs exist on a topic, create a new KB entry, update an existing document, or when domain questions should be answered from the knowledge base first.
| name | escalation |
| description | Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures. |
When you encounter a situation you cannot handle, escalate to a human agent by recording the escalation.
.golem/escalations.jsonl (one JSON object per line):echo '{"ts":"2026-03-15T10:00:00Z","sessionKey":"feishu:chat123:user456","reason":"User requested human support for billing issue","context":"User asked about refund policy, I could not find the answer","status":"open"}' >> .golem/escalations.jsonl
| Field | Type | Description |
|---|---|---|
ts | string | ISO 8601 timestamp |
sessionKey | string | The current session key |
reason | string | Why this is being escalated |
context | string | Brief summary of what was discussed |
status | string | Always "open" when creating |
When escalating, respond to the user like:
I've flagged this for human review. A team member will follow up on your request about [topic]. In the meantime, is there anything else I can help with?
After writing the record, confirm the file exists and the entry was appended:
tail -1 .golem/escalations.jsonl