| name | sap-btp-intelligent-situation-automation |
| description | This skill provides comprehensive guidance for SAP BTP Intelligent Situation Automation setup, configuration, and operations.
It should be used when implementing situation-based automation between SAP S/4HANA systems and SAP Business Technology Platform.
The skill covers subscription setup, Event Mesh integration, destination configuration, system onboarding,
user management with role collections, automatic situation resolution, and troubleshooting.
Keywords: SAP BTP, Intelligent Situation Automation, ISA, situation handling, SAP S/4HANA, SAP S/4HANA Cloud,
Event Mesh, Business Event Handling, situation automation, situation dashboard, analyze situations,
SAP_COM_0345, SAP_COM_0376, SAP_COM_0092, SituationAutomationKeyUser, SituationAutomationAdminUser,
Cloud Connector, cf-eu10, CA-SIT-ATM, business situations, situation types, situation actions
|
| license | GPL-3.0 |
| metadata | {"version":"1.1.0","last_verified":"2025-11-27","status":"DEPRECATED","deprecation_date":"2025-09-24","end_of_service":"2026-03-24 (estimated)"} |
SAP BTP Intelligent Situation Automation
⚠️ DEPRECATION NOTICE
Service Status: DEPRECATED as of September 24, 2025
SAP BTP Intelligent Situation Automation service has been deprecated and will reach end-of-service 6 months from the deprecation announcement (approximately March 2026) or when the last contract commitment is fulfilled.
Immediate Action Required:
- Unsubscribe from the Intelligent Situation Automation service
- Export any required data before end-of-service date
- Contact component CA-SIT-ATM for questions or concerns
Overview (For Reference)
SAP Intelligent Situation Automation was a BTP service that enabled automatic handling of business situations from SAP S/4HANA and SAP S/4HANA Cloud systems. It leveraged SAP Event Mesh for real-time event communication and allowed organizations to define automated actions for resolving situations.
Documentation Source: https://github.com/SAP-docs/btp-intelligent-situation-automation
Last Verified: 2025-11-27
When to Use This Skill
When to Use This Skill
⚠️ SERVICE DEPRECATED - Use only for:
- Unsubscribing from Intelligent Situation Automation service
- Exporting data before end-of-service deadline
- Understanding legacy configurations for documentation purposes
- Migration planning to alternative solutions
Do NOT use this skill for:
- New subscriptions to the service (not available)
- Setting up new automation rules (service deprecated)
- Production deployments (service will be discontinued)
Migration Information
SAP is working towards a GenAI-based capability in the Situation Handling Extended framework. Updates will be provided when available for consumption. For more information, see the SAP community announcement about the deprecation.
Quick Decision Tree
What Task?
Data Export & Unsubscription (DEPRECATED SERVICE)
├─ Export data → references/operations.md#data-export
└─ Unsubscribe → DEPRECATION NOTICE section
Legacy Documentation (For Reference Only)
├─ Understanding existing setup → references/setup-guide.md
├─ API configurations → references/onboarding.md
├─ Role assignments → references/security-roles.md
├─ Automation rules → references/operations.md
└─ Error troubleshooting → references/troubleshooting.md
Migration Planning
├─ Review Situation Handling Extended framework
├─ Contact SAP for migration options
└─ Support component: CA-SIT-ATM
Supported Systems
| System | Version | Notes |
|---|
| SAP S/4HANA Cloud | Current | Full support |
| SAP S/4HANA | 2021 FPS0+ | On-premise, requires Cloud Connector |
Region & Infrastructure
| Setting | Value |
|---|
| Region | Europe (Frankfurt) |
| Technical ID | cf-eu10 |
| Provider | AWS |
| Environment | SAP BTP Cloud Foundry |
Core Components
Required Services
| Service | Purpose |
|---|
| Intelligent Situation Automation | Main application (standard plan) |
| SAP Event Mesh | Event communication between S/4HANA and BTP |
| Cloud Connector | On-premise S/4HANA connectivity (optional) |
Communication Scenarios (SAP S/4HANA Cloud)
| Scenario | Code | Purpose |
|---|
| Business Situation Integration | SAP_COM_0345 | Situation API access |
| Business Situation Master Data Integration | SAP_COM_0376 | Situation type data |
| Enterprise Event Enablement | SAP_COM_0092 | Event channel setup |
| Purchase Requisition Integration | SAP_COM_0102 | Contract ready action |
| Physical Inventory Document Integration | SAP_COM_0107 | Inventory monitoring action |
APIs (SAP S/4HANA On-Premise)
| API | Purpose |
|---|
| Business Situation - Read | Read situation data |
| Business Situation Type - Read | Read situation type data |
| Purchase Requisition Integration API | Contract ready action |
| Physical Inventory Document Integration API | Inventory monitoring action |
Role Templates
| Role | Type | Access |
|---|
| SituationAutomationKeyUser | Key User | Full application access |
| SituationAutomationAdminUser | Admin | System onboarding only |
| RuleRepositorySuperUser | Rules | Business rule authoring |
Key User Tiles
Key users with SituationAutomationKeyUser role can access:
- Manage Situation Actions - Create custom actions
- Manage Situation Automation - Configure automation rules
- Situation Dashboard - View situation overview
- Analyze Situations - Analyze resolution flows
- Delete Data Context - Manage data retention
- Explore Related Situations - View situation relationships
Event Mesh Configuration
Topic Space
saas/isa/cons
Outbound Event Topics
sap/s4/beh/businesssituation/v1/BusinessSituation/*
sap/s4/beh/businesssituationtype/v1/BusinessSituationType/*
Topic Rules (Service Instance)
{
"topicRules": {
"publishFilter": [],
"subscribeFilter": ["saas/isa/cons/*"]
}
}
Destination Configuration
Key Constraints
- Single System Per Subaccount: One subaccount connects to one S/4HANA system only
- Base URL Only: Destination URL must contain only the base system URL (no paths)
- Same System Destinations: All destinations in a subaccount must point to the same system
Changing Connected System
To connect to a different S/4HANA system:
- Option A: Create a separate subaccount
- Option B: Unsubscribe and resubscribe with new destination
Onboarding Workflow
Prerequisites
- Administrator role assigned
- Event Mesh enabled in subaccount
- Destination configured to S/4HANA system
- Communication arrangements created (Cloud) or APIs exposed (On-premise)
Steps
- Expose Situation Handling APIs (in S/4HANA)
- Configure Destinations (in BTP Cockpit)
- Set Up Event Mesh Communication (Event channel + topic bindings)
- Onboard System (using Onboard System app)
Onboard System App Process
- Launch Onboard System application
- Click Add
- Select destination from list
- Click Check Connection to verify
- Enter system name and description
- Click Create
- Wait for status: Pending → Successful
Troubleshooting: If onboarding fails, hover over info icon for details. Use Retry after fixing issues.
Automatic Situation Resolution
Supported Situation Templates
| Template | Code | Required Scenario |
|---|
| Contract is Ready as Source of Supply | PROC_CONTRACTREADYTOUSE_V3 | SAP_COM_0102 |
| Physical Inventory Monitoring | MAN_PHYSICAL_INVENTORY_MONITOR | SAP_COM_0107 |
Custom Actions
Use the Manage Situation Actions application to create custom actions beyond standard SAP actions.
Data Export
Export all stored data using the endpoint:
https://<subdomain>.<region>.intelligent-situation-automation.cloud.sap/exportdata
Audit Logging
Intelligent Situation Automation uses the Audit Log service to track:
- Changes to automation configurations
- System onboarding events
View logs via the Audit Log Viewer in Cloud Foundry.
Unsubscription Instructions
Prerequisites
- Administrator role for the subaccount
- Data export completed (if needed)
Steps to Unsubscribe
- Open your global account in the SAP BTP cockpit
- Navigate to your subaccount
- In the navigation area, choose Services > Instances and Subscriptions
- Find Intelligent Situation Automation in the subscription list
- Select the three dots at the end of the subscription row
- From the menu, select Delete
- Confirm deletion - all application data will be removed
Support
For any questions or concerns about the deprecation:
- Component: CA-SIT-ATM
- Create an incident via SAP for Me
Common Issues (Legacy)
| Issue | Cause | Solution |
|---|
| Server error on app access | Missing role assignment | Assign required role collections |
| No Action Applied | Rule conditions don't match | Revise rule and reactivate |
| No Automation Configuration Found | No automation exists for situation type | Create automation in Manage Situation Automation |
Reference Files
Detailed Guides Available
- references/setup-guide.md - Prerequisites, subscription, Event Mesh, network requirements
- references/onboarding.md - API exposure, destinations, event communication, system onboarding
- references/security-roles.md - Role templates, collections, user assignment
- references/operations.md - Automatic resolution, data export, logging
- references/troubleshooting.md - Error handling, support component
- references/external-links.md - All SAP documentation links with document IDs
Best Practices
Setup
- ✅ Enable Event Mesh before subscribing to ISA
- ✅ Create Event Mesh instance in same subaccount as ISA subscription
- ✅ Use Europe (Frankfurt) region with cf-eu10
Destinations
- ✅ Use only base URL (no additional paths)
- ✅ One S/4HANA system per subaccount
- ❌ Don't mix destinations to different S/4HANA systems
Communication
- ✅ Set topic space to
saas/isa/cons
- ✅ Bind both BusinessSituation and BusinessSituationType topics
- ✅ Use SAP_COM_0092 for cloud event channels
User Management
- ✅ Assign SituationAutomationAdminUser for onboarding tasks
- ✅ Assign SituationAutomationKeyUser for daily operations
- ✅ Add RuleRepositorySuperUser for rule authoring
External Resources
SAP Documentation
Source Repository
Support
- Component: CA-SIT-ATM
- SAP for Me: Incident creation
Updates and Maintenance
⚠️ SERVICE DEPRECATED: No further updates expected as the service is deprecated.
Documentation Source:
Final Verification: 2025-11-27
Maintenance Status: ARCHIVE ONLY - Skill maintained for historical reference and unsubscription guidance.
Skill Version: 1.1.0
Status: DEPRECATED
Last Updated: 2025-11-27
License: GPL-3.0
Maintainer: SAP Skills Team | https://github.com/secondsky/sap-skills
Version History:
- v1.1.0 (2025-11-27): Added deprecation notice and unsubscription instructions
- v1.0.0 (2025-11-22): Initial release for active service
