| name | referral-intro-email |
| description | Generates a personalized referral introduction email to a new buyer lead and sends an Outlook draft via Zapier. Use this skill whenever Adam provides a new referral lead and wants to send an intro email. Extracts lead details (name, referral source, target area, price range, timeline) and populates the hardcoded HTML template, then creates an Outlook draft for Adam to review and send. Trigger on any phrase like: "send referral intro email", "draft intro to [name]", "email the referral from [agent]", "add them as a contact and send an email", or when Adam creates a new lead contact and asks to email them.
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Referral Intro Email Skill
Overview
Triggered by: New referral lead added + request to email them
Output: Outlook draft created via Zapier (microsoft_outlook_create_draft_email)
Executor: Adam reviews draft in Outlook and sends
Step 1: Extract Lead Details
Gather the following from context (conversation, screenshots, CRM entry, or Adam's notes). If a field is missing, flag it and use the fallback shown.
| Field | Source | Fallback |
|---|
| Buyer First Name | Contact info / screenshot | "[Name]" |
| Referring Agent Name | Adam's message or CRM | "[Referral Source]" |
| Referring Agent first name only | Parse from full name | "[Agent]" |
| Target Area / Neighborhood | Adam's message | "the area you're targeting" |
| Price Range | Adam's message | omit line |
| Timeline | Adam's message | "the coming months" |
| Buyer Email | Contact info | flag as missing |
Step 2: Build HTML Email Body
Substitute all [PLACEHOLDERS] with extracted values. Do not change the tone, structure, or Adam's voice.
HTML TEMPLATE:
Hi [BUYER FIRST NAME],
My name is Adam Styer and [AGENT FIRST NAME] shared your information with me and said you were wanting to get pre-approved for a purchase [TIMELINE] in [TARGET AREA]. I've known [AGENT FIRST NAME] for a good while now — great agent and great person. You're in good hands with [them/her/him].
I'd be happy to walk you through the pre-approval process and give you an overview of how we work. Feel free to call me directly at 512-956-6010, or grab time directly on my calendar here: Schedule a Call
I'll also include a link to the loan application below. You're welcome to wait until after we talk to complete it, but if you'd like to get started now, it can help make that first conversation more productive by dialing in your purchasing power and next steps. Completely up to you.
Loan Application
Looking forward to connecting.
Adam Styer
Senior Loan Officer | HyperSmart Home Loans
NMLS# 513013
(512) 956-6010
adam@thestyerteam.com
Hardcoded links — do not change:
Step 3: Send Outlook Draft via Zapier
Use the microsoft_outlook_create_draft_email Zapier tool.
CRITICAL — Tool Usage Rules:
- Pass body parameter as null
- Pass subject parameter as null
- Pass bodyFormat parameter as null
- Put ALL content (To, Subject, Body Format, and full HTML body) inside the instructions parameter only
- This prevents Zapier from leaking parameter values into the email body
Instructions parameter format:
Create a draft email in Microsoft Outlook with the following:
To: [BUYER EMAIL]
Subject: Connecting with You – Adam Styer | HyperSmart Home Loans
Body Format: HTML
Body: [FULL HTML BODY — single line, no line breaks]
Step 4: Display Pre-Send Checklist in Chat
After draft is created, show Adam:
OUTLOOK DRAFT CREATED — [BUYER NAME]
[ ] Confirm buyer email address is correct: [BUYER EMAIL]
[ ] Verify referral agent name is spelled correctly
[ ] Confirm pronoun used: [them/her/him]
[ ] Confirm calendar link is current
[ ] Confirm loan app link is current
[ ] Send from: adam@thestyerteam.com
FIELDS USED:
- Buyer First Name
- Referring Agent Name
- Target Area
- Timeline
- Buyer Email
Step 5: Salesforce Notes Update (if not already done)
If the contact was just created or if Adam asks, add a note to the Salesforce contact:
"Referral intro email drafted [DATE]. Referred by [AGENT NAME]. Buyer targeting [AREA], [PRICE RANGE], within [TIMELINE]. Pre-approval needed."
Use salesforce_create_note or update the Notes field on the contact record.
Rules Summary
- Tone: Warm, confident, professional. Not salesy. Matches Adam's voice exactly.
- Agent pronoun: Default to "them" unless Adam specifies gender.
- Missing fields: Flag in checklist. Leave [PLACEHOLDER] in email. Do not guess.
- Links: Hardcoded. Never change without Adam's instruction.
- Draft method: Zapier Outlook tool only. body/subject/bodyFormat params = null. Everything in instructions.
- Subject line: Always use: Connecting with You – Adam Styer | HyperSmart Home Loans
- Do not auto-send. Draft only. Adam sends from Outlook.
