managing-plivo

name	managing-plivo
description	Use when working with Plivo — plivo cloud communications platform management for voice calls, SMS messaging, phone number management, and usage analytics. Use when analyzing message delivery rates, monitoring call quality, reviewing Plivo account usage and billing, or managing phone number inventory.
connection_type	plivo
preload	false

Plivo Management Skill

Manage and analyze Plivo voice, messaging, and phone number resources.

API Conventions

Authentication

All API calls use HTTP Basic Auth with Auth ID and Auth Token, injected automatically.

Base URL

https://api.plivo.com/v1/Account/$PLIVO_AUTH_ID

Core Helper Function

#!/bin/bash

plivo_api() {
    local method="$1"
    local endpoint="$2"
    local data="${3:-}"

    if [ -n "$data" ]; then
        curl -s -X "$method" \
            -u "$PLIVO_AUTH_ID:$PLIVO_AUTH_TOKEN" \
            -H "Content-Type: application/json" \
            "https://api.plivo.com/v1/Account/${PLIVO_AUTH_ID}${endpoint}/" \
            -d "$data"
    else
        curl -s -X "$method" \
            -u "$PLIVO_AUTH_ID:$PLIVO_AUTH_TOKEN" \
            "https://api.plivo.com/v1/Account/${PLIVO_AUTH_ID}${endpoint}/"
    fi
}

Output Rules

• Target ≤50 lines per script output
• Use jq to extract only needed fields
• Never dump full API responses

Phase 1: Discovery

#!/bin/bash
echo "=== Account Details ==="
plivo_api GET "" | jq '{auth_id: .auth_id, name: .name, cash_credits: .cash_credits, state: .state}'

echo ""
echo "=== Phone Numbers ==="
plivo_api GET "/Number?limit=50" \
    | jq -r '.objects[] | "\(.number)\t\(.region)\t\(.type)\t\(.sms_enabled)\t\(.voice_enabled)"' \
    | column -t | head -20

echo ""
echo "=== Applications ==="
plivo_api GET "/Application?limit=20" \
    | jq -r '.objects[] | "\(.app_id[0:12])\t\(.app_name)\t\(.default_endpoint_app)"' \
    | column -t | head -15

Phase 2: Analysis

Messaging Health

#!/bin/bash
echo "=== Recent Messages ==="
plivo_api GET "/Message?limit=50&offset=0" \
    | jq -r '.objects[] | "\(.message_time[0:16])\t\(.message_direction)\t\(.message_state)\t\(.to_number)"' \
    | head -20

echo ""
echo "=== Message Status Breakdown ==="
plivo_api GET "/Message?limit=200" \
    | jq -r '.objects[] | .message_state' | sort | uniq -c | sort -rn

echo ""
echo "=== Failed Messages ==="
plivo_api GET "/Message?limit=100" \
    | jq -r '.objects[] | select(.message_state == "failed") | "\(.message_time[0:16])\t\(.error_code)\t\(.to_number)"' \
    | head -10

Call & Usage Analytics

#!/bin/bash
echo "=== Recent Calls ==="
plivo_api GET "/Call?limit=50" \
    | jq -r '.objects[] | "\(.initiation_time[0:16])\t\(.call_direction)\t\(.call_duration)s\t\(.end_time[0:16])"' \
    | head -20

echo ""
echo "=== Pricing / Usage ==="
plivo_api GET "/Pricing" | jq '{country: .country, phone_code: .phone_code}' | head -10

Output Format

=== Account: <name> ===
Balance: $<cash_credits>  State: <active|suspended>

--- Phone Numbers: <count> ---
<number>  <region>  SMS:<y/n>  Voice:<y/n>

--- Messaging Health ---
Delivered: <n>  Failed: <n>  Queued: <n>

--- Call Summary ---
Total: <n>  Avg Duration: <n>s

Anti-Hallucination Rules

1. NEVER assume resource names — always discover via CLI/API in Phase 1 before referencing in Phase 2.
2. NEVER fabricate metric names or dimensions — verify against the service documentation or --help output.
3. NEVER mix CLI commands between service versions — confirm which version/API you are targeting.
4. ALWAYS use the discovery → verify → analyze chain — every resource referenced must have been discovered first.
5. ALWAYS handle empty results gracefully — an empty response is valid data, not an error to retry.

Counter-Rationalizations

Shortcut	Counter	Why
"I'll skip discovery and check known resources"	Always run Phase 1 discovery first	Resource names change, new resources appear — assumed names cause errors
"The user only asked for a quick check"	Follow the full discovery → analysis flow	Quick checks miss critical issues; structured analysis catches silent failures
"Default configuration is probably fine"	Audit configuration explicitly	Defaults often leave logging, security, and optimization features disabled
"Metrics aren't needed for this"	Always check relevant metrics when available	API/CLI responses show current state; metrics reveal trends and intermittent issues
"I don't have access to that"	Try the command and report the actual error	Assumed permission failures prevent useful investigation; actual errors are informative

Common Pitfalls

• Trailing slash: Plivo API requires trailing / on all endpoints
• Pagination: Use limit and offset params; check meta.total_count for total
• Rate limits: 20 requests/second for most endpoints
• Number format: Use E.164 format with country code (e.g., 14155551234)