| name | netek-disconnect |
| description | Send a service cancellation (ניתוק) request to an Israeli provider — cellular, internet, landline, TV, water bar, newspaper or credit card — via netek.co.il. Use when the user wants to cancel, disconnect, terminate or stop a subscription with an Israeli company, or says "להתנתק מ…". Fills and submits the Netek form on their behalf after showing them the payload. |
Send a cancellation request via Netek
Netek (netek.co.il) submits service-cancellation requests to Israeli providers
on a customer's behalf. This skill fills in that form and submits it.
The API is unofficial and undocumented. Netek can change it at any time. If
a step fails in a way this skill does not describe, re-derive the API using
docs/api-map.md → "How this was derived" before assuming the input was wrong.
The one rule
Submit only for the person operating this session, only from a profile
they supplied, and only after they have seen the payload and said yes.
Never batch across identities. A cancellation carries someone's ת.ז. and the
last four digits of their payment card because the provider uses those to
verify the account holder — anyone holding a stranger's copy of that is not the
account holder. If asked to file for someone else, stop and say so.
Netek enforces this too: nothing reaches the provider until the account holder
clicks the activation link emailed to them. Do not try to route around that
step, and tell the user it is coming.
Flow
1. Identify the provider and service
python3 scripts/netek.py providers
python3 scripts/netek.py providers סלקום
python3 scripts/netek.py services cellcom
--service must be one of the exact Hebrew strings that provider lists.
Don't translate it, don't invent it: pass it through byte for byte. The eight
that exist across the catalogue are טלפון נייד, טלפון נייח, אינטרנט,
טלויזיה, שיחות לחו"ל, בר מים, מנוי לעיתון, כרטיס אשראי.
If the user names a provider that isn't in the list, say so plainly — Netek
only covers these 55, and there is no fallback. Point them at the provider's
own cancellation channel instead.
2. Get the profile
The profile is a JSON file of the user's own details. Use netek-profile to
create one if they have no profile yet, or to pull the sensitive fields out of
1Password. Never invent, guess or auto-complete a ת.ז., a card number or an
address — ask.
3. For phone services, get the line number
If the service is טלפון נייד or טלפון נייח, ask which number is being
cancelled and pass --line. Netek's form appends it to the service string
(טלפון נייד שמספרו 050-1234567); without it the provider gets a cancellation
that doesn't say which line. The script warns, but a warning is not a
substitute for asking.
4. Build and show
python3 scripts/netek.py build \
--profile ~/.claude-plugins/netek/profiles/default.json \
--provider cellcom \
--service "טלפון נייד" \
--line 050-1234567
This sends nothing. It prints the exact payload with personalId and cc
redacted, plus any warnings and validation errors, and exits non-zero if
anything is blocking.
Show the user that payload. Fix every ERROR before going on — the common ones:
| Error | Fix |
|---|
personalID failed the Israeli ID checksum | Re-read the digits with the user. Do not "correct" it yourself. |
phone … must look like 050-1234567 | Netek requires the hyphen. Reformat and re-run. |
'X' is not offered by Y | Wrong service string for that provider; re-run services. |
city is required | Use netek-providers to resolve city/street/postcode. |
5. Confirm, then submit
Ask explicitly, in the user's own terms: "Send a cancellation of with
for ?" Wait for a clear yes. Then:
python3 scripts/netek.py submit \
--profile … --provider … --service … --line … --confirm
Without --confirm the script prints the payload and refuses. That refusal is
a safety net, not the confirmation step — you still ask first.
6. Tell them what happens next
Say all three:
- Netek has emailed an activation link.
- The request has not reached the provider yet — it goes nowhere until
they click it.
- The response contains a
guid; keep it, and netek-status can check on it
later.
Business accounts
Set accountType: "business" in the profile. Then companyName (≥5 chars),
companyID (ח.פ. / ע.מ., ≥3 digits) and contactName are required instead of
first/last name and ת.ז. The script switches automatically.
If the API doesn't respond
The API is unofficial and Netek can change it without notice. On an HTTP error,
an unparseable response, or a 404 on an endpoint that used to work, switch to
netek-browser-fallback, which fills the same form in Chrome — the supported,
public route, which keeps working when the API moves.
Don't fall back on a validation error. A failed ID checksum or a phone
missing its hyphen is bad input; the form will reject it too.
What this skill does not do
- No
/p/leads/* calls unless the user asks for offers. Those are Netek's
provider-comparison endpoints — they pass the user's name, phone, city and
email to other providers. Cancelling doesn't require them, and someone
cancelling a line hasn't implicitly asked to be sold to. If they do want
competing offers, that's a reasonable thing to want when leaving a provider:
do it, and tell them their details go to other companies.
- No cancelling on behalf of third parties.
- No retry loops on a failed submit — a partial success may already have
created a request. Check with
netek-status before resubmitting.
