Extracts what a customer conversation revealed — current behavior, workarounds, quoted proof — then triangulates against tickets, CRM, issues, or the repo. Use when the user wants insights from a call, what it means, whether signal is a pattern, or what…
Pressure-tests product bets, feature requests, and roadmap items against current customer behavior — workarounds, not hypotheticals. Use when the user wants to challenge an idea, decode a feature request, pick a priority, or build conviction on what to ship.…
Shapes an internal message so a sound bet survives the retelling — explaining the roadmap to the team, a founder or exec update, a resource ask — anchored on observed customer behavior. Use when the thinking is right but the telling is diluting it. "Help my…
Turns a customer conversation into one anchor sentence and 4-5 spoken questions — and finds two or three people likely to react strongly when nobody's named. Use when the user has a call scheduled, wants prep for a support call or screen-share, or needs…
Coaches interviewing technique from a call — grades the tape, not the product. Use when the user asks how the call went, what they missed, where they led the customer, or how to interview better. "What did I miss?" / "How did I do on this call?" / "Grade this…