| name | startup-review-mining |
| description | THE GOLD MINE: Systematic extraction of pain points, feature gaps, switching triggers, and opportunities from ALL review sources (G2, Capterra, TrustRadius, App Store, Play Store, Reddit, Hacker News, Twitter/X, ProductHunt, GitHub Issues, support forums). Goes beyond UI/UX to cover pricing friction, support failures, integration nightmares, and value gaps.
|
Review Mining Skill - The Gold Mine
This skill extracts real customer pain from reviews and testimonials - unfiltered, authentic, and actionable. Reviews are where customers complain about problems they'll pay to solve.
Key Distinction from software-ux-research:
software-ux-research = UI/UX pain points onlystartup-review-mining (this skill) = ALL pain dimensions (pricing, support, integration, performance, onboarding, value gaps)
When to Use This Skill
Invoke when users ask for:
- Pain point extraction from reviews (any source)
- Competitive weakness analysis
- Feature gap identification
- Switching trigger analysis (why customers leave competitors)
- Market opportunity discovery through customer complaints
- Review sentiment analysis across platforms
- B2B software evaluation (G2, Capterra, TrustRadius)
- B2C app analysis (App Store, Play Store)
- Community sentiment (Reddit, HN, Twitter/X)
- Support pain patterns (forums, tickets, Stack Overflow)
Quick Reference Table
The 7 Pain Dimensions
Reviews reveal pain across 7 dimensions - not just UI/UX:
| Dimension | What to Look For | Example Signals |
|---|
| 1. UI/UX Pain | Usability, navigation, design | "confusing interface", "hard to find", "ugly design" |
| 2. Pricing Pain | Cost, billing, contracts | "too expensive", "hidden fees", "locked in contract" |
| 3. Support Pain | Response time, resolution quality | "slow support", "unhelpful", "no documentation" |
| 4. Integration Pain | API complexity, data migration | "can't connect to X", "migration nightmare", "no API" |
| 5. Performance Pain | Speed, reliability, uptime | "slow", "crashes", "downtime", "buggy" |
| 6. Onboarding Pain | Setup complexity, time-to-value | "took weeks to set up", "steep learning curve" |
| 7. Value Pain | Feature gaps, unmet jobs | "missing X feature", "can't do Y", "not what I needed" |
Decision Tree: Choosing Mining Approach
Review Mining Need: [What do you want to learn?]
|
+-- Finding pain points in a market?
| +-- B2B software? → G2 + Capterra + TrustRadius (resources/source-by-source-extraction.md#b2b)
| +-- Consumer app? → App Store + Play Store (resources/source-by-source-extraction.md#b2c)
| +-- Developer tool? → GitHub Issues + Stack Overflow + HN (resources/source-by-source-extraction.md#tech)
|
+-- Analyzing specific competitors?
| +-- Direct comparison? → Competitor Weakness Matrix (templates/competitor-weakness-matrix.md)
| +-- Why customers switch? → Switching Trigger Analysis (templates/switching-trigger-analysis.md)
| +-- Feature gaps? → Feature Request Aggregator (templates/feature-request-aggregator.md)
|
+-- Finding opportunities?
| +-- Quick wins (<2 weeks)? → Opportunity Template (templates/opportunity-from-reviews.md#quick-wins)
| +-- Medium bets (2-8 weeks)? → Opportunity Template (templates/opportunity-from-reviews.md#medium)
| +-- Big differentiation? → Opportunity Template (templates/opportunity-from-reviews.md#big-bets)
|
+-- Understanding sentiment?
| +-- Real-time complaints? → Twitter/X monitoring (resources/source-by-source-extraction.md#social)
| +-- Community opinion? → Reddit + HN (resources/source-by-source-extraction.md#community)
| +-- Launch feedback? → ProductHunt (resources/source-by-source-extraction.md#producthunt)
|
+-- Comprehensive analysis?
+-- Full market research? → Review Mining Report (templates/review-mining-report.md)
Review Sources (Complete Guide)
Tier 1: Very High Signal (Start Here)
| Source | Type | Best For | How to Access |
|---|
| G2 | B2B Reviews | Enterprise software pain | g2.com/products/[name]/reviews |
| TrustRadius | B2B Reviews | In-depth technical reviews | trustradius.com/products/[name]/reviews |
| App Store | B2C Reviews | iOS app pain | apps.apple.com + AppFollow/Appbot |
| Play Store | B2C Reviews | Android app pain | play.google.com + AppFollow/Appbot |
| GitHub Issues | Developer | Bug patterns, feature requests | github.com/[org]/[repo]/issues |
| Hacker News | Tech Community | Technical critiques, scalability | news.ycombinator.com + Algolia search |
| Reddit | Community | Raw unfiltered opinions | reddit.com/r/[subreddit] |
Tier 2: High Signal
| Source | Type | Best For | How to Access |
|---|
| Capterra | B2B Reviews | SMB software comparisons | capterra.com/p/[id]/[name]/reviews |
| ProductHunt | Launch Feedback | First impressions, early adopters | producthunt.com/products/[name] |
| Stack Overflow | Developer | Integration difficulties | stackoverflow.com/questions/tagged/[tag] |
| Gartner Peer Insights | Enterprise | Enterprise pain, vendor comparisons | gartner.com/reviews/market/[market] |
| Twitter/X | Social | Real-time complaints | twitter.com/search?q=[product] |
Tier 3: Medium Signal
| Source | Type | Best For | How to Access |
|---|
| Software Advice | B2B | SMB-focused reviews | softwareadvice.com/[category] |
| LinkedIn | Professional | B2B complaints, professional sentiment | linkedin.com/feed |
| Quora | Q&A | Questions = unmet needs | quora.com/topic/[topic] |
| YouTube Comments | Tutorial | Confusion points, documentation gaps | youtube.com/watch?v=[id] |
| Public Support Forums | Support | Recurring issues, workarounds | [product].community.com |
Navigation: Resources
Extraction Methodology
Analysis Frameworks
Competitive Intelligence
Opportunity Mapping
External References
Navigation: Templates
Full Reports
Source-Specific Extraction
Competitive Analysis
Pain Analysis
Opportunity Output
Related Skills
Operational Workflow
Standard Mining Flow
1. SCOPE (Define Target)
+-- Which product/market to analyze?
+-- Which competitors to include?
+-- Time range (last 6-12 months recommended)
2. EXTRACT (Gather Data)
+-- B2B: G2 → Capterra → TrustRadius
+-- B2C: App Store → Play Store
+-- Tech: GitHub → HN → Stack Overflow
+-- Social: Twitter/X → Reddit → LinkedIn
3. CATEGORIZE (7 Dimensions)
+-- UI/UX Pain
+-- Pricing Pain
+-- Support Pain
+-- Integration Pain
+-- Performance Pain
+-- Onboarding Pain
+-- Value Pain
4. SCORE (Prioritize)
+-- Frequency (how often mentioned)
+-- Severity (how painful)
+-- Addressability (can we solve it?)
5. MAP (Convert to Opportunities)
+-- Quick Wins (<2 weeks)
+-- Medium Bets (2-8 weeks)
+-- Big Differentiation (8+ weeks)
6. OUTPUT (Deliverable)
+-- Review Mining Report
+-- Competitor Weakness Matrix
+-- Opportunity Backlog
Integration with Validation Pipeline
USER ASKS SKILL FLOW
──────────────────────────────────────────────────────────────
"Find opportunities in X market" → startup-review-mining → Pain Report
↓
"What's trending?" → startup-trend-prediction → Timing Analysis
↓
"Should we build this?" → startup-idea-validation → GO/NO-GO Score
↓
"What skills do we need?" → startup-mega-router → Implementation Path
Usage Notes
For Claude: When user asks to "find pain points" or "analyze reviews":
- Ask which market/product/competitors to analyze
- Use source-by-source-extraction.md for platform-specific queries
- Categorize findings into 7 pain dimensions
- Score by frequency × severity × addressability
- Output using review-mining-report.md template
For Claude: When user asks to "find opportunities":
- First extract pain points (above workflow)
- Use review-to-opportunity-mapping.md to convert
- Categorize into Quick Wins / Medium Bets / Big Differentiation
- Feed to startup-idea-validation for scoring
Output Formats:
- Pain points: 7-dimension matrix with severity scores
- Competitor analysis: Weakness comparison with quote evidence
- Opportunities: Prioritized backlog with effort/impact estimates
- Switching triggers: Why customers leave (ranked by frequency)
Key Principle: Reviews are the voice of the customer. Mine them systematically.
