customer-insights

name	customer-insights
description	Customer feedback aggregation and health check. Collect feedback across channels, identify recurring themes and sentiment trends, score customer health, and recommend actions. Triggers on: customer feedback, customer sentiment, pulse check, customer health, what are customers saying.

Customer Insights

Collect and analyze customer feedback across channels to identify themes, sentiment trends, and churn risk.

Workflow

1. Collect feedback from all channels — Email, support tickets, reviews, social media mentions. Ask the user to paste or upload if no system integration is available.

2. Categorize by theme and sentiment — Group feedback into themes (product, service, pricing, onboarding, etc.). Tag each item as positive, neutral, or negative sentiment.

3. Score customer health — For each customer segment or key account:

   • Retention risk (high / medium / low)
   • Satisfaction trend (improving / stable / declining)
   • Engagement level (active / moderate / dormant)

4. Identify top 3 themes and trends — Rank themes by volume and severity. Highlight any emerging issues or positive shifts.

5. Recommend actions per theme — For each top theme, provide:

   • Summary of what customers are saying
   • Root cause hypothesis
   • Specific action items with urgency
   • Template response for proactive outreach if applicable

Output Format

## Customer Pulse Summary
- Period: [date range]
- Total feedback items: [count]
- Sentiment split: [positive %] / [neutral %] / [negative %]

## Top 3 Themes
1. [Theme] — [volume] items, [sentiment] trend
   - Root cause: ...
   - Action: ...

## At-Risk Accounts
- [Account]: [risk level] — [reason]

## Recommended Actions
1. [Urgent] ...
2. [This week] ...
3. [Ongoing] ...