careconnect-intent-router-skill

name	careconnect_intent_router_skill
description	Route incoming chat requests to the right CareConnect AI skill for symptom triage, appointments, reminders, or general health education.

CareConnect Intent Router Skill

Purpose

Classify user intent and choose the best primary skill before generating a full response.

Routing table

• Symptom complaint or urgency question -> symptom_triage_skill
• Booking/rescheduling/canceling doctor visit -> appointment_scheduler_skill
• Reminder setup or medication routine tracking -> medication_reminder_skill
• Compare current vs past prescription/report/test -> patient_history_reconciliation_skill
• Summarize report or consultation note -> clinical_report_summary_skill
• Scan/upload prescription image and extract details -> prescription_scan_extract_skill
• “What can you do?” / “How can you help?” -> careconnect_capabilities_skill
• General educational question -> respond directly with safe health education tone

Multi-intent rule

• Pick one primary skill.
• Optionally call one secondary helper skill if needed.
• If emergency red flags appear at any point, force route to symptom_triage_skill emergency path.

Confidence rule

• If intent confidence < 0.70, ask one concise clarification question.

Response policy

• Keep language simple and empathetic.
• Use CareConnect AI brand voice.
• Never claim diagnosis certainty.

Classifier examples

• “I have fever and chest tightness” -> symptom triage (emergency screen first)
• “Book cardiologist tomorrow morning” -> appointment scheduler
• “Remind me daily 8 PM for metformin” -> medication reminder
• “Compare this new prescription with my last one” -> patient history reconciliation
• “Summarize my blood report” -> clinical report summary
• “I scanned my prescription, what does it say?” -> prescription scan extract
• “What does high BP mean?” -> health education (non-diagnostic)