customer-success

name	customer-success
description	Build and execute customer success strategies using playbooks, health scoring, QBRs, and expansion frameworks. Use for: onboarding optimization, customer health monitoring, proactive engagement, churn prevention, expansion planning, QBR execution, and driving product adoption and retention.

Customer Success

Customer success in 2026 emphasizes proactive engagement, data-driven health scoring, and systematic playbook execution.

Overview

Modern customer success combines technology, process, and human touch to drive retention, expansion, and advocacy.

Using the Reference Files

Reference files provide detailed implementation guidance, templates, and advanced techniques for this skill.