broken-link-404-error

name	broken-link-404-error
description	Customer reports broken links, missing resources, or 404 errors on the website or in course materials.
sample_size	236
validation	{"required_phrases":["for the heads up"],"forbidden_patterns":[]}
metrics	{"sample_size":236,"avg_thread_length":2.96,"top_phrases":[{"phrase":"for the heads up","count":61,"percent":25.8},{"phrase":"thanks for the heads","count":58,"percent":24.6},{"phrase":"let me know if","count":44,"percent":18.6},{"phrase":"the heads up we'll","count":17,"percent":7.2},{"phrase":"me know if you","count":15,"percent":6.4},{"phrase":"let us know if","count":15,"percent":6.4},{"phrase":"heads up we'll look","count":14,"percent":5.9},{"phrase":"up we'll look into","count":14,"percent":5.9},{"phrase":"know if you have","count":13,"percent":5.5},{"phrase":"should be able to","count":13,"percent":5.5}]}

Broken Link or 404 Error

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hey,"
• "Hello! A fix for the invoice has been sent out. Can you retry https://epicreact.dev/invoice/ and let me know if that works for you?"

Common core lines:

• "Best,"
• ">>"
• "Hi,"

Common closings:

• "Best,"
• "Thanks for the heads up! We'll look into this ASAP."
• "Thanks for the heads up! Everything should be back up and running smoothly now. Let us know if that's not the case."

Phrases That Work (4-gram frequency)

• "for the heads up" — 61 (25.8%)
• "thanks for the heads" — 58 (24.6%)
• "let me know if" — 44 (18.6%)
• "the heads up we'll" — 17 (7.2%)
• "me know if you" — 15 (6.4%)
• "let us know if" — 15 (6.4%)
• "heads up we'll look" — 14 (5.9%)
• "up we'll look into" — 14 (5.9%)
• "know if you have" — 13 (5.5%)
• "should be able to" — 13 (5.5%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above