course-content-locked

name	course-content-locked
description	Customer purchased course but content is locked, unavailable, or not accessible as expected.
sample_size	520
validation	{"required_phrases":["let me know if"],"forbidden_patterns":[]}
metrics	{"sample_size":520,"avg_thread_length":3.42,"top_phrases":[{"phrase":"let me know if","count":91,"percent":17.5},{"phrase":"me know if you","count":58,"percent":11.2},{"phrase":"to access the course","count":52,"percent":10},{"phrase":"know if you have","count":50,"percent":9.6},{"phrase":"thanks for the heads","count":50,"percent":9.6},{"phrase":"for the heads up","count":50,"percent":9.6},{"phrase":"at the top of","count":50,"percent":9.6},{"phrase":"if you have any","count":48,"percent":9.2},{"phrase":"let us know if","count":46,"percent":8.8},{"phrase":"able to access the","count":45,"percent":8.7}]}

Course Content Locked or Unavailable

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hello,"
• "Hi there,"

Common core lines:

• "Hi,"
• "Best,"
• "Hello,"

Common closings:

• "Best,"
• "Thanks for the heads up! Everything should be back up and running smoothly now. Let us know if that's not the case."
• "Your original purchase price will be removed from the upgrade to the full unrestricted version if you should choose to upgrade."

Phrases That Work (4-gram frequency)

• "let me know if" — 91 (17.5%)
• "me know if you" — 58 (11.2%)
• "to access the course" — 52 (10%)
• "know if you have" — 50 (9.6%)
• "thanks for the heads" — 50 (9.6%)
• "for the heads up" — 50 (9.6%)
• "at the top of" — 50 (9.6%)
• "if you have any" — 48 (9.2%)
• "let us know if" — 46 (8.8%)
• "able to access the" — 45 (8.7%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above