technical-issue-course-content

name	technical-issue-course-content
description	Customer reports technical problems with videos, code examples, or course materials not working.
sample_size	596
validation	{"required_phrases":["for the heads up"],"forbidden_patterns":[]}
metrics	{"sample_size":596,"avg_thread_length":3.15,"top_phrases":[{"phrase":"for the heads up","count":79,"percent":13.3},{"phrase":"thanks for the heads","count":78,"percent":13.1},{"phrase":"the heads up we'll","count":58,"percent":9.7},{"phrase":"heads up we'll look","count":58,"percent":9.7},{"phrase":"up we'll look into","count":58,"percent":9.7},{"phrase":"let me know if","count":50,"percent":8.4},{"phrase":"we'll look into this","count":44,"percent":7.4},{"phrase":"to access the course","count":44,"percent":7.4},{"phrase":"able to access the","count":42,"percent":7},{"phrase":"look into this asap","count":41,"percent":6.9}]}

Technical Issue with Course Content

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Thanks for the feedback, it's not perfect for sure. We recommend using VS Code or similar locally if the inline editor is aggravating."
• "Hello,"

Common core lines:

• "Hi,"
• "Thanks for the heads up! We'll look into this ASAP."
• "Best,"

Common closings:

• "Best,"
• "Thanks for the heads up! We'll look into this ASAP."
• "Thanks for the feedback, it's not perfect for sure. We recommend using VS Code or similar locally if the inline editor is aggravating."

Phrases That Work (4-gram frequency)

• "for the heads up" — 79 (13.3%)
• "thanks for the heads" — 78 (13.1%)
• "the heads up we'll" — 58 (9.7%)
• "heads up we'll look" — 58 (9.7%)
• "up we'll look into" — 58 (9.7%)
• "let me know if" — 50 (8.4%)
• "we'll look into this" — 44 (7.4%)
• "to access the course" — 44 (7.4%)
• "able to access the" — 42 (7%)
• "look into this asap" — 41 (6.9%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above