القائمة
Model self-service/KB deflection and the cost avoided before sizing headcount. Reach for this first on a cost-to-serve question.
يُحدَّد Prompt الذي يراجع المصدر أولًا بشكل افتراضي. يمكنك التبديل إلى أمر مباشر أو تنزيل نسخة محلية.
اقرأ SKILL.md وأي ملفات مرافقة يعرضها SkillsMP قبل أن تقرر التثبيت.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
يتجاوز الأمر المباشر Prompt المخصّص للمراجعة. افحص المصدر قبل تشغيله.
npx skills add https://github.com/mcorbett51090/RavenClaude --skill model-deflectionيبقى الأمر في سطر واحد. مرّر أفقيًا لمراجعته كاملًا قبل النسخ.
تفضّل نسخة محلية؟ نزّل الملفات المتاحة حاليًا لدى SkillsMP.
Route everyday, well-defined work (single-file edits, test-writing, summarization, mechanical refactors, boilerplate) to a cheaper coding agent (Grok or Copilot CLI) instead of doing it in the main Claude session, escalating multi-file/architecture/debugging/security work to Claude. Opt-in via the `cheap_lane:` comfort-posture knob.
Authors, validates and packages a claude.ai Organization Skill — the intake questions, the trigger and scope exercises, then lint, pack and verify against measured platform constraints. Reach for this when someone wants to publish a Skill to their organization, or when an upload was rejected and the reason is unclear.
Drafts a reply to an inbound customer email, grounded in the account record and the published help-centre articles rather than in recall. Use when a customer emails about billing, a renewal or an outage, when a reply must cite current policy, or when a teammate asks for a first draft to edit.
استنادا إلى تصنيف SOC المهني
عرض SKILL.md
| name | model-deflection |
| description | Model self-service/KB deflection and the cost avoided before sizing headcount. Reach for this first on a cost-to-serve question. |
The cheapest contact never reaches an agent (§3 #1).
Group tickets by reason; the top drivers are deflection targets (§3 #1).
Which drivers self-service can actually handle — measured, not assumed.
Deflection-rate × volume × cost-per-contact via supportops_calc.py deflection (§3 #1).
Recurring deflection savings vs the cost a hire adds (§3 #1).
A deflection model with cost avoided and deflectable drivers named. Traverse Tree 1 in the decision-trees file.